Author : Keith Dawson
Publisher : CRC Press
Page : 215 pages
File Size : 29,57 MB
Release : 1999-01-06
Category : Computers
ISBN : 1482294575
It's not just the technology, the people, or the customers. It's all three, and more: call centers are not just places where calls arrive. They are a strategic business asset, the core of your business's customer relationship strategy. Call Center Savvy is an exploration of how the call center works, and how it fits into the big picture. What the f
Author : Robert E. Levinson
Publisher : Trafford Publishing
Page : 100 pages
File Size : 21,96 MB
Release : 2017-07-19
Category : Business & Economics
ISBN : 1490783466
This book is about all forms of interpersonal relationshipswhich we commonly call customer servicewhether your company is a doctors office, retail store, restaurant, law firm, nonprofit organization or any other business. Even if you generally rely on social media, texting or email for basic communication, eventually everything boils down to one human being talking to another human being. I intend this book to be a wake-up call for people. We need to stress the value of good customer service, because good customer service promotes strong relationships and complements sound business strategies. Learn to be successful in your business relationships and you will be successful in your business.
Author : Keith Dawson
Publisher : CRC Press
Page : 151 pages
File Size : 30,10 MB
Release : 1999-01-06
Category : Computers
ISBN : 1040160654
It's not just the technology, the people, or the customers. It's all three, and more: call centers are not just places where calls arrive. They are a strategic business asset, the core of your business's customer relationship strategy. Call Center Savvy is an exploration of how the call center works, and how it fits into the big picture. What the f
Author : Richard Feinberg
Publisher : Purdue University Press
Page : 372 pages
File Size : 29,9 MB
Release : 2005
Category : Business & Economics
ISBN : 9781557533425
Written by authorities on the call center industry, this book brings to light the strategic importance of call centers in today's business world. As interactions with customers move away from person-to-person the call center is becoming a vital force for corporate marketing and communication.
Author : Brendan Read
Publisher : CRC Press
Page : 315 pages
File Size : 38,53 MB
Release : 2005-01-02
Category : Computers
ISBN : 1040159192
Designing the Best Call Center for Your Business examines all key aspects of opening and expanding a live agent call center, with in-depth coverage on facilities and workstation design; site selection, including communications and power backups; f
Author : Keith Dawson
Publisher : CRC Press
Page : 285 pages
File Size : 48,43 MB
Release : 2003-11-20
Category : Computers
ISBN : 1482295652
Need to know how to buy a phone switch for your call center? How to measure the productivity of agents? How to choose from two cities that both want your center? No problem. The Call Center Handbook is a complete guide to starting, running, and im
Author : Wang, John
Publisher : IGI Global
Page : 420 pages
File Size : 49,51 MB
Release : 2012-12-31
Category : Business & Economics
ISBN : 1466626801
With the continuous growth of the service sector, the ability to develop and implement information systems is important in order to measure progress. Implementation and Integration of Information Systems in the Service Sector is a collection of research which discusses the application of information systems as well as the established ideas and advancements in the service sector. This book aims to utilize new theories, technologies, models, and methods in order to discover effective functions in this area.
Author : Duane Sharp
Publisher : Digital Press
Page : 322 pages
File Size : 37,3 MB
Release : 2003-04-14
Category : Business & Economics
ISBN : 9781555582777
Complete coverage of the critical issues to set up, manage and efficiently maintain a call center.
Author : Ordóñez de Pablos, Patricia
Publisher : IGI Global
Page : 349 pages
File Size : 11,68 MB
Release : 2012-04-30
Category : Business & Economics
ISBN : 1466609494
Knowledge Management is concerned with all aspects of eliciting, acquiring, modelling, and managing knowledge. Application of knowledge resources successfully helps the organization to deliver creative products and services. Especially in service business, service job experience and information about the customer, as well as the installed site equipment, are key factors to deliver services efficiently and with high quality. In many cases supporting information is stored in different backend systems and it needs to be retrieved, aggregated, and presented on demand. Knowledge Management and Drivers of Innovation in Services Industries provides a comprehensive collection of knowledge from experts within the Information and Knowledge Management field. Outlining areas on Knowledge Management, Innovation, Information Technologies and Systems, and Services Industry, this book provides insight for academic professors, policymakers, and students alike.
Author : Sarah Cook
Publisher : Routledge
Page : 208 pages
File Size : 39,98 MB
Release : 2017-05-15
Category : Business & Economics
ISBN : 1351919008
Good customer service may be seen as a crucial asset for most organisations. But how do you know that you are delivering good customer service both externally and internally and, more importantly, delivering it to meet and exceed your customers' expectations? Customer service is an intangible thing, it is perishable and it is personal, so measuring it can be complicated and less than straightforward. Help is at hand. Sarah Cook's down-to-earth guide provides the rationale behind measuring service effectiveness externally and internally and explains the measurement process, from preparation to managing the results. The book also includes an exploration of the various techniques open for measuring effectiveness and how to use them. Utilising her consultancy experiences the author has ensured that there is plenty of ready-to-use materials to enable you to start measuring your own organisation's service effectiveness straight away.
