Conversational Canvas


Book Description

Welcome to the exciting frontier of voice and chat UX design. This guidebook takes you on a journey, providing a deep dive into the art and science of designing compelling and meaningful digital conversations. Not just a narrative, this guide is a practical resource to reference as you navigate the complex waters of voice and chat interface design. In this guide, you will learn: The unique principles of designing for voice and chat interfaces. Understanding user psychology and its role in creating engaging digital interactions. How to address data privacy, user consent, and transparency in your designs. The ways in which bias impacts design, and how to navigate it. How to select the best tools for your projects, exploring their advantages and disadvantages. The art of learning from both successes and failures in the industry, illustrated by real-world case studies. The impact of emerging technologies on UX design, and how to prepare for upcoming trends. Essential skills for UX designers in the current job market, and tips for building an impressive portfolio. Whether you're a seasoned UX professional looking to expand your skills into voice and chat, or a newcomer excited about entering this innovative field, this guide offers tangible, practical insights to enhance your expertise and prepare for the future of digital interaction.




Awareness Systems


Book Description

Includes contributions by some leading authorities in the field of Awareness Systems




Studies in Conversational UX Design


Book Description

As voice interfaces and virtual assistants have moved out of the industry research labs and into the pockets, desktops and living rooms of the general public, a demand for a new kind of user experience (UX) design is emerging. Although the people are becoming familiar with Siri, Alexa, Cortana and others, their user experience is still characterized by short, command- or query-oriented exchanges, rather than longer, conversational ones. Limitations of the microphone and natural language processing technologies are only part of the problem. Current conventions of UX design apply mostly to visual user interfaces, such as web or mobile; they are less useful for deciding how to organize utterances, by the user and the virtual agent, into sequences that work like those of natural human conversation. This edited book explores the intersection of UX design, of both text- or voice-based virtual agents, and the analysis of naturally occurring human conversation (e.g., the Conversation Analysis, Discourse Analysis and Interactional Sociolinguistics literatures). It contains contributions from researchers, from academia and industry, with varied backgrounds working in the area of human-computer interaction. Each chapter explores some aspect of conversational UX design. Some describe the design challenges faced in creating a particular virtual agent. Others discuss how the findings from the literatures of the social sciences can inform a new kind of UX design that starts with conversation.




Multimodality


Book Description

This textbook provides the first foundational introduction to the practice of analysing multimodality, covering the full breadth of media and situations in which multimodality needs to be a concern. Readers learn via use cases how to approach any multimodal situation and to derive their own specifically tailored sets of methods for conducting and evaluating analyses. Extensive references and critical discussion of existing approaches from many disciplines and in each of the multimodal domains addressed are provided. The authors adopt a problem-oriented perspective throughout, showing how an appropriate foundation for understanding multimodality as a phenomenon can be used to derive strong methodological guidance for analysis as well as supporting the adoption and combination of appropriate theoretical tools. Theoretical positions found in the literature are consequently always related back to the purposes of analysis rather than being promoted as valuable in their own right. By these means the book establishes the necessary theoretical foundations to engage productively with today’s increasingly complex combinations of multimodal artefacts and performances of all kinds.




Searching for Lee Wen


Book Description

Writer, biographer and mental health advocate, Chan Li Shan, takes us on a path of discovery, while painting a vivid and searingly honest picture of a man many knew of, but few really knew. Along the way, she learns about art and friendship. Reader Reviews: “Flickering with exacting yet poignant insights while balancing anecdote, lyricism, curated imagery, laudatory response and verbatim record, this biography delicately deconstructs linearity without compromising on a heartfelt and multifaceted picture of a performance art icon.” –Cyril Wong, poet and fictionist “I congratulate Chan Li Shan for having written this beautiful biography of Lee Wen, who died too soon from Parkinson’s disease. At the age of 30, Lee Wen gave up a secure and stable career in a bank to study art. He would devote the rest of his life to the practice of art in its many forms: drawing, painting, poetry, songs, installation and performance. George Bernard Shaw once said that the world consists of two kinds of people: reasonable people and unreasonable people. The reasonable people are those who conform to the world. The unreasonable people are those who seek to change the world. Lee Wen was an “unreasonable” man and artist. Lee Wen once described himself as a soldier of culture. He fought many battles for culture and art. His victories were not unnoticed. He was awarded the Cultural Medallion in 2005. We will never forget him as the Yellow Man and The Sun Boy.” –Professor Tommy Koh, Founding Chairman, National Arts Council “We like to pretend that biographies are ‘objective’. That the truth they bear is untainted by bias or partiality or opinion. That they are pristine. Nothing is further from the truth. Biographies are fiercely subjective and born of one person’s obsession with someone else’s life. The obsessiveness is not only for the storyline or narrative, but the telling of it. And the telling of the life story of an artist like Lee Wen—significant, protean, impulsive, explosive, brutally honest—demands an obsessive storyteller. Li Shan dives headlong into the minutiae of Lee Wen’s life, disregarding guardrails of convention and is sometimes eccentrically selective. She is desperately seeking line and colour, and motif and sfumato; yearning for composition that is him. The result is bricolage, cracked, disrupted, dismembered. But beyond the veil of the tale, as the clouds of dissonance disperse, something of a shape emerges; distinct and hewn by instinct, intimacy and understanding. A Lee Wen shape.” –T. Sasitharan, Director, Intercultural Theatre Institute “In Searching for Lee Wen, Chan Li Shan offers readers a biography of a fascinating and important performance artist; a memoir of her own experience as his biographer, collaborator, and friend; and an innovative, nuanced, often moving mosaic of interview excerpts, testimonials from friends and admirers, timelines linking Singapore’s history to Lee Wen’s own, striking photographs, and meditations on the act of representing a life. The result is a memorable book, in which both Lee Wen and Chan Li Shan are ‘interfused, liminally, between being a sign, a signal and a person, enigmatically within, yet beyond each’—truly ‘an elusive joy to watch.’” –Craig Howes, Director, Center for Biographical Research Professor of English, University of Hawai’i at Mānoa




Communication in Everyday Life


Book Description

Explore fundamental communication concepts, theories, and skills aimed at helping students apply communication skills to their personal and professional lives—with a thematic integration of the relational perspective and a focus on demonstrating its direct relevance to their own everyday communication.




HCI International 2024 Posters


Book Description




Proceedings of the Third European Conference on Computer-Supported Cooperative Work 13–17 September 1993, Milan, Italy ECSCW ’93


Book Description

Computer-Supported Cooperative Work (CSCW) is an interdisicplinary research area devoted to exploring the issues of designing computer-based systems that enhance the abilities of cooperating workers to coordinate and integrate their activities in an efficient, effective, and flexible manner. This rigorously selected volume represents both practical and theoretical approaches from many of the leading researchers in the field. As an interdisciplinary area of research, CSCW is characterized by bringing together widely disparate research traditions and perspectives into an arena of collaboration and contention. The selected papers reflect the diverse approaches and cultures of this multi-disciplinary field. This collection will be of interest to a wide audience - because of the huge practical import of the issues and because of the interdisciplinary nature of the problems and the solutions proposed. In particular, the volume will be of interest to researchers and professionals in computing, sociology, cognitive science, and human factors.




A Teacher’s Guide to Conversational AI


Book Description

A Teacher’s Guide to Conversational AI explores the practical role that language-based artificial intelligence tools play in classroom teaching, learning experiences, and student assessment. Today’s educators are well aware that conversational and generative AI—chatbots, intelligent tutoring systems, large language models, and more—represent a complex new factor in teaching and learning. This introductory primer offers comprehensive, novice-friendly guidance into the challenges and opportunities of incorporating AI into K-12 schools and college classes in ways that are appropriate, nourishing to students, and outcomes-driven. Opening with an informative overview of the foundational properties, key terminology, and ethical considerations of these tools, the book offers a coherent and realistic vision of classrooms that are enhanced, rather than stymied, by AI systems. This includes strategies for: · designing assessments that are conducive to students’ beneficial use of AI while mitigating overreliance or dishonesty; · using AI to generate lesson examples for student critique or custom content that reinforces course principles; · leveraging chatbots as a co-instructor or a tutor, a guide during student-driven learning, a virtual debate or brainstorming partner, and a design project; and · creating course content, lesson plans and activities, expanded language and accessibility options, and beyond. Through the depth of understanding and applied approach provided in these chapters, teachers and leaders in training and in service, alongside private tutors, college instructors, and other educators, will be better prepared to future-proof their efforts to serve new generations of learners.




Retrospection and Revision in Modern and Contemporary Art, Literature and Music


Book Description

This interdisciplinary book investigates the various ways in which North American and European modern and contemporary artists, authors, and musicians have returned to earlier works of their own, engaging in inventive revivals and transformations of the past in the present. The book is distinctive in its focus on such revisits, as well as in the diversity of art forms under review: in addition to visual art, the book explores fiction, poetry, literary criticism, film, rock music, and philosophy. This scope, together with the time-span covered in the book, from the 1850s to the twenty-first century, allows for a broad view on retrospection and revision. The case studies presented here offer a multifaceted exploration of the widely different goals to which practitioners of the arts have made retrospection and revision functional against the background of cultural, social, political, and personal forces.