Author : Rosemary Richey
Publisher : Oxford University Press, USA
Page : 0 pages
File Size : 48,50 MB
Release : 2007
Category : Customer relations
ISBN : 9780194579087
An expanding series of short, specialist English courses for different professions, work skills, and industries.
Author : Rosemary Richey
Publisher : Oxford University Press
Page : 82 pages
File Size : 50,37 MB
Release : 2015-10-08
Category : Foreign Language Study
ISBN : 0194201228
Please note that the Print Replica PDF digital version does not contain the audio. English for Customer Care is part of the EXPRESS SERIES. It is the ideal quick course for customer care professionals who need to communicate effectively with their customers in English, whether in person, over the phone, or in writing. It can be used to supplement a regular coursebook. on its own, as a stand-alone intensive specialist course, or for self-study English for Customer Care will help improve your relationships with your customers.
Author : Sue Ellis
Publisher : Oxford University Press
Page : 98 pages
File Size : 22,64 MB
Release : 2015-10-08
Category : Foreign Language Study
ISBN : 019420121X
Please note that the Print Replica PDF digital version does not contain the audio. English for Cabin Crew is part of the EXPRESS SERIES. It is the ideal quick course for flight attendants who need to use English on the ground or in the air. It’s also suitable for students who are interested in a career in cabin service and are preparing for an entry test or interview with an airline. It can be used to supplement a regular coursebook, on its own as a stand-alone intensive specialist course, or for self-study. With English for Cabin Crew the sky’s the limit.
Author : Mary E. Ward
Publisher : Oxford University Press
Page : 96 pages
File Size : 35,86 MB
Release : 2015-10-08
Category : Foreign Language Study
ISBN : 0194201252
Please note that the Print Replica PDF digital version does not contain the audio. English for the Fashion Industry gives students the communication skills they need for a career in fashion. The syllabus introduces each element of the industry, from garment design and construction, through to the production and promotion of collections. Students learn how to describe looks and trends, talk about processes, and make plans and predictions for brand development.
Author : Rosemary Richey
Publisher : Oxford University Press, USA
Page : 80 pages
File Size : 43,42 MB
Release : 2007
Category : Customer relations
ISBN : 9780194579070
An expanding series of short, specialist English courses for different professions, work skills, and industries.
Author : Stanley Marcus
Publisher : University of North Texas Press
Page : 260 pages
File Size : 20,71 MB
Release : 2001
Category : Biography & Autobiography
ISBN : 9781574411379
"Quest for the Best is not just a nostalgic look, however, at the age of handcrafted elegance. Marcus gives good advice on how consumers can educate themselves about the best, demand it, and get it. He describes his own experiences with the best in chapters such as "The Things You Love to Touch" and "Bed and Board." Witty, urbane, but always accessible, Marcus is a joy to read."--BOOK JACKET.
Author : Fiona Talbot
Publisher : Kogan Page Publishers
Page : 160 pages
File Size : 15,9 MB
Release : 2009-09-03
Category : Business & Economics
ISBN : 0749458496
Executive Writing Skills for Managers deals with the English business writing you need at the top of your career. It focuses on writing English as a key business tool in international business which may have to be tailored for a multicultural readership. The invaluable guidance includes how to harmonize the English you and your teams use (for example, for performance evaluation, sales pitch etc) and introduces the notion of Word Power Skills 2.0 for unified writing that keeps everyone in the loop. The book is for anyone who has to excel in their English business writing and the guidance helps you understand how to write successfully for both a native or non-native English readership, avoiding the misunderstandings and other impediments to performance that can so easily arise.
Author : John A. GOODMAN
Publisher : AMACOM Div American Mgmt Assn
Page : 274 pages
File Size : 50,76 MB
Release : 2009-05-13
Category : Business & Economics
ISBN : 081441334X
The success of any organization depends on high-quality customer service. But for companies that strategically align customer service with their overall corporate strategy, it can transcend typical good business to become a profitable word-of-mouth machine that will transform the bottom line. Drawing on over thirty years of research for companies such as 3M, American Express, Chik-Fil-A, USAA, Coca-Cola, FedEx, GE, Cisco Systems, Neiman Marcus, and Toyota, author Goodman uses formal research, case studies, and patented practices to show readers how they can: • calculate the financial impact of good and bad customer service • make the financial case for customer service improvements • systematically identify the causes of problems • align customer service with their brand • harness customer service strategy into their organization's culture and behavior Filled with proven strategies and eye-opening case studies, this book challenges many aspects of conventional wisdom—using hard data—and reveals how any organization can earn more loyalty, win more customers...and improve their financial bottom line.
Author : Robert W. Lucas
Publisher :
Page : 544 pages
File Size : 24,82 MB
Release : 2009
Category : Customer services
ISBN : 9780071277501
"Customer Service, 4/e" by Lucas features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. Emphasis is given to dealing with customer service problems and how to handle conflicts and stress. Insights and tips are also provided for customer service supervisory personnel
Author : Richard E. Kopelman
Publisher : Routledge
Page : 275 pages
File Size : 24,41 MB
Release : 2019-12-06
Category : Business & Economics
ISBN : 1317359925
This book presents the Cube One framework, which provides a basis for understanding, diagnosing, and improving organizational performance. It is based on the premise that successful organizations enact practices that satisfy three key constituents: the enterprise itself, customers, and employees. This book offers a uniquely empirical approach by examining enterprise-, customer-, and employee-directed practices. Validity evidence is provided by survey research, studies of financial metrics, and the analysis of cases involving well-known organizations (such as Google, Four Seasons, and Mayo Clinic). The Cube One framework is equally applicable to organizations in the for-profit, nonprofit, and government sectors. After reading this book, students and scholars, as well as organizational practitioners in the fields of organizational behavior and management, will find a practical approach to improving organizational performance.
