Foundations of Service Level Management


Book Description

This text enables IT managers to create a detailed and practical SLM strategy and shows them how to implement it in their organizations.




Foundations of Management


Book Description

Provides an accessible and concise introduction to the study of management designed for any introductory course in management for graduate and post graduate study.




Human Foundations of Management


Book Description

Human Foundations of Management explores the human foundation of management and economic activity in a way that is accessible to readers. The structure and contents of this book examines those aspects of the human being which are relevant to management and economic activities.




Knowledge Management Foundations


Book Description

'Knowledge Management Foundations' is just what it claims, the first attempt to provide a secure intellectual footing for the myriad of practices called "knowledge management." A breath of fresh air from the usual KM gurus, Fuller openly admits that the advent of KM is a mixed blessing that often amounts to the conduct of traditional management by subtler means. However, Fuller's deep understanding of both the history of management theory and knowledge production more generally enables him to separate the wheat from the chaff of the KM literature. This ground-breaking book will prove of interest to both academics and practitioners of knowledge management. It highlights the ways in which KM has challenged the values associated with knowledge that academics have taken for granted for centuries. At the same time, Fuller resists the conclusion of many KM gurus, that the value of knowledge lies in whatever the market will bear in the short term. He pays special attention to how information technology has not only facilitated knowledge work but also has radically altered its nature. There are chapters devoted to the revolution in intellectual property and an evaluation of peer review as a quality control mechanism. The book culminates in a positive re-evaluation of universities as knowledge producing institutions from which the corporate sector still has much to learn.




The Philosophical Foundations of Management Thought


Book Description

The book's premise is that the theories taught in management schools are based on unacknowledged philosophical perspectives that are significant not so much for what they explain, but for what they assume. Rarely made explicit, these perspectives cannot be reconciled, with the result that the study of management has been dominated by contradictions and internecine intellectual warfare. However, the ability critically to analyze these diverse perspectives is essential to practicing and aspiring managers if they are to evaluate expert opinion. Moreover, since management is primarily an exercise in communication, managing is impossible in the darkness of an imprecise language, in the absence of moral references, or in the senseless outline of a world without intellectual foundations. Managing is a prime example of applied philosophy.




Understanding Management


Book Description

Management is a fragmented and interdisciplinary area of study, with a lot of academic branches. Willman argues this tree is narrower at its roots, and these roots lie primarily in social science. Key to the purpose of the book is to present management theory as applied social science. Developed out of a core management course at Master's level, this book introduces the field to students who may have little prior knowledge of management. Willman interprets 'management' broadly to embrace the sub-disciplines of strategy, finance, accounting, marketing, organisational behaviour and operations management. The text aims to show how they arose and how they relate, thus engaging the reader in a little history. The book is integrative, in that it seeks to find common concerns in disparate literatures. It is also critical in that it seeks to comparatively evaluate contributions to the management field both in terms of theoretical contribution and practical impact. It is intended to be accessible to a range of readers, presenting technical materials in an informal way. Finally, it is introductory in that it assumes no previous knowledge of the academic management field.




Foundations of Quality Risk Management


Book Description

In today's uncertain times, risk has become the biggest part of management. Risk management is central to the science of prediction and decision-making; holistic and scientific risk management creates resilient organizations, which survive and thrive by being adaptable. This book is the perfect guide for anyone interested in understanding and excelling at risk management. It begins with a focus on the foundational elements of risk management, with a thorough explanation of the basic concepts, many illustrated by real-life examples. Next, the book focuses on equipping the reader with a working knowledge of the subject from an organizational process and systems perspective. Every concept in almost every chapter is calibrated to not only ISO 9001 and ISO 31000, but several other international standards. In addition, this book presents several tools and methods for discussion. Ranging from industry standard to cutting edge, each receives a thorough analysis and description of its role in the risk management process. Finally, you'll find a detailed and practical discussion of contemporary topics in risk management, such as supply chain risk management, risk-based auditing, risk in 4.0 (digital transformation), benefit-risk analyses, risk-based design thinking, and pandemic/epidemic risk management. Jayet Moon is a Senior ASQ member and holds ASQ CQE, CSQP, and CQIA certifications. He is also a chartered quality professional in the U.K. (CQP-MCQI). He earned a master's degree in biomedical engineering from Drexel University in Philadelphia and is a Project Management Institute (PMI) Certified Risk Management Professional (PMI-RMP). He is a doctoral candidate in Systems and Engineering Management at Texas Tech University




Foundations of Management


Book Description

FOUNDATIONS OF MANAGEMENT 3e has been written to address the needs of introductory management subjects that require an accessible and concise introduction. This streamlined text of 15 chapters covers the principal concepts of management to provide students with a solid foundation for understanding key issues. Management is a dynamic discipline and a textbook in this area must constantly undergo significant changes to prepare students to manage modern, ever-changing organisations within our transforming world. This new third edition builds on the success of its previous editions by exploring the new challenges that face managers today. New topics and features have been added to better reflect the field of management and to capture the excitement of this dynamic discipline. The text highlights six integrative topics throughout. These topics are managing for sustainability, globalisation, innovation, customer service, diversity and ethics. In particular, we believe the inclusion of managing for sustainability is an important recognition of the challenge that must be met by todays managers and organisations as they start to tackle the issue of global warming. This best-selling text is not a book that just describes management theories. In addition it includes many practical examples and cases, which illustrate the theories in action. As it successfully integrates the various functions of management, the book establishes a dialogue with managers from a variety of fields. This third edition continues to make management concepts meaningful and to excite readers about the possibilities of careers in management.




Foundations of Data Quality Management


Book Description

Provides an overview of fundamental issues underlying central aspects of data quality - data consistency, data deduplication, data accuracy, data currency, and information completeness. The book promotes a uniform logical framework for dealing with these issues, based on data quality rules.