Humans and Automation


Book Description

Human factors, also known as human engineering or human factors engineering, is the application of behavioral and biological sciences to the design of machines and human-machine systems. Automation refers to the mechanization and integration of the sensing of environmental variables, data processing and decision making and mechanical action. This book deals with all the issues involved in human-automation systems from design to control and performance of both humans and machines.




Futureproof


Book Description

A New York Times bestselling author and tech columnist's counter-intuitive guide to staying relevant - and employable - in the machine age by becoming irreplaceably human. It's not a future scenario any more. We've been taught that to compete with automation and AI, we'll have to become more like the machines themselves, building up technical skills like coding. But, there's simply no way to keep up. What if all the advice is wrong? And what do we need to do instead to become futureproof? We tend to think of automation as a blue-collar phenomenon that will affect truck drivers, factory workers, and other people with repetitive manual jobs. But it's much, much broader than that. Lawyers are being automated out of existence. Last year, JPMorgan Chase built a piece of software called COIN, which uses machine learning to review complicated contracts and documents. It used to take the firm's lawyers more than 300,000 hours every year to review all of those documents. Now, it takes a few seconds, and requires just one human to run the program. Doctors are being automated out of existence, too. Last summer, a Chinese tech company built a deep learning algorithm that diagnosed brain cancer and other diseases faster and more accurately than a team of 15 top Chinese doctors. Kevin Roose has spent the past few years studying the question of how people, communities, and organisations adapt to periods of change, from the Industrial Revolution to the present. And the insight that is sweeping through Silicon Valley as we speak -- that in an age dominated by machines, it's human skills that really matter - is one of the more profound and counter-intuitive ideas he's discovered. It's the antidote to the doom-and-gloom worries many people feel when they think about AI and automation. And it's something everyone needs to hear. In nine accessible, prescriptive chapters, Roose distills what he has learned about how we will survive the future, that the way to become futureproof is to become incredibly, irreplaceably human.




Humans and Machines at Work


Book Description

This edited collection provides a series of accounts of workers’ local experiences that reflect the ubiquity of work’s digitalisation. Precarious gig economy workers ride bikes and drive taxis in China and Britain; call centre workers in India experience invasive tracking; warehouse workers discover that hidden data has been used for layoffs; and academic researchers see their labour obscured by a ‘data foam’ that does not benefit them. These cases are couched in historical accounts of identity and selfhood experiments seen in the Hawthorne experiments and the lineage of automation. This book will appeal to scholars in the Sociology of Work and Digital Labour Studies and anyone interested in learning about monitoring and surveillance, automation, the gig economy and the quantified self in the workplace.




I, Human


Book Description

For readers of Sapiens and Homo Deus and viewers of The Social Dilemma, psychologist Tomas Chamorro-Premuzic tackles one of the biggest questions facing our species: Will we use artificial intelligence to improve the way we work and live, or will we allow it to alienate us? It's no secret that AI is changing the way we live, work, love, and entertain ourselves. Dating apps are using AI to pick our potential partners. Retailers are using AI to predict our behavior and desires. Rogue actors are using AI to persuade us with bots and misinformation. Companies are using AI to hire us—or not. In I, Human psychologist Tomas Chamorro-Premuzic takes readers on an enthralling and eye-opening journey across the AI landscape. Though AI has the potential to change our lives for the better, he argues, AI is also worsening our bad tendencies, making us more distracted, selfish, biased, narcissistic, entitled, predictable, and impatient. It doesn't have to be this way. Filled with fascinating insights about human behavior and our complicated relationship with technology, I, Human will help us stand out and thrive when many of our decisions are being made for us. To do so, we'll need to double down on our curiosity, adaptability, and emotional intelligence while relying on the lost virtues of empathy, humility, and self-control. This is just the beginning. As AI becomes smarter and more humanlike, our societies, our economies, and our humanity will undergo the most dramatic changes we've seen since the Industrial Revolution. Some of these changes will enhance our species. Others may dehumanize us and make us more machinelike in our interactions with people. It's up to us to adapt and determine how we want to live and work. The choice is ours. What will we decide?




Automation Is a Myth


Book Description

For some, automation will usher in a labor-free utopia; for others, it signals a disastrous age-to-come. Yet whether seen as dream or nightmare, automation, argues Munn, is ultimately a fable that rests on a set of triple fictions. There is the myth of full autonomy, claiming that machines will take over production and supplant humans. But far from being self-acting, technical solutions are piecemeal; their support and maintenance reveals the immense human labor behind "autonomous" processes. There is the myth of universal automation, with technologies framed as a desituated force sweeping the globe. But this fiction ignores the social, cultural, and geographical forces that shape technologies at a local level. And, there is the myth of automating everyone, the generic figure of "the human" at the heart of automation claims. But labor is socially stratified and so automation's fallout will be highly uneven, falling heavier on some (immigrants, people of color, women) than others. Munn moves from machine minders in China to warehouse pickers in the United States to explore the ways that new technologies do (and don't) reconfigure labor. Combining this rich array of human stories with insights from media and cultural studies, Munn points to a more nuanced, localized, and racialized understanding of the "future of work."




Automation and Human Performance


Book Description

There is perhaps no facet of modern society where the influence of computer automation has not been felt. Flight management systems for pilots, diagnostic and surgical aids for physicians, navigational displays for drivers, and decision-aiding systems for air-traffic controllers, represent only a few of the numerous domains in which powerful new automation technologies have been introduced. The benefits that have been reaped from this technological revolution have been many. At the same time, automation has not always worked as planned by designers, and many problems have arisen--from minor inefficiencies of operation to large-scale, catastrophic accidents. Understanding how humans interact with automation is vital for the successful design of new automated systems that are both safe and efficient. The influence of automation technology on human performance has often been investigated in a fragmentary, isolated manner, with investigators conducting disconnected studies in different domains. There has been little contact between these endeavors, although principles gleaned from one domain may have implications for another. Also, with a few exceptions, the research has tended to be empirical and only theory-driven. In recent years, however, various groups of investigators have begun to examine human performance in automated systems in general and to develop theories of human interaction with automation technology. This book presents the current theories and assesses the impact of automation on different aspects of human performance. Both basic and applied research is presented to highlight the general principles of human-computer interaction in several domains where automation technologies are widely implemented. The major premise is that a broad-based, theory-driven approach will have significant implications for the effective design of both current and future automation technologies. This volume will be of considerable value to researchers in human




The Digital Factory


Book Description

"In recent years, tech companies such as Google and Facebook have rocked the world as they have seemingly revolutionized the culture of work. We've all heard stories of lounges outfitted with ping pong tables, kitchens with kombucha on tap, and other amenities that supposedly foster creative thinking. Nothing could seem further from earlier workplaces associated with a different revolution in capitalism: factories, in which employees are required to perform highly circumscribed tasks as quickly as possible to meet quotas--for next to no pay. However, as Moritz Altenried shows in The Digital Factory, these types of workplaces are not so far from the Googleplex as we might think. While recent accounts of the transformation of labor after the demise of the factory highlight the creative, communicative, immaterial, or artistic features of contemporary labor, Altenried uncovers the factory-like conditions in which many new digital workers perform their jobs. These workers, such as video game testers, social media content moderators, and Amazon fulfillment center workers, perform highly repetitive, unskilled tasks for low and often contingent wages. Based on more than five years of research in different sites using ethnography and interviews combined with an analysis of infrastructural technologies, Altenried's book gives us a first-hand account of many new forms of digital labor that drive contemporary capitalism. He shows that though today's factories might look and feel different than they did 150 years ago, they still follow the same logics and produce the same unequal outcomes"--




Human-Automation Interaction Design


Book Description

This text presents a four-step approach for applying communicative concepts to driving automation, including: scoping, piloting, designing, and testing. It further provides experimental data on how practical human-human communication strategies can be applied to interaction in automated vehicles. The book explores the role of communication and the nature of situation awareness in automated vehicles to ensure safe and usable automated vehicle operation. It covers the issue of interaction in automated vehicles by providing insight into communicative concepts, the transfer of control in human-teams, and how these concepts can be applied in automated vehicles. The theoretical framework is built on by presenting experimental findings, design workshop output and providing a demonstration of prototype generation for automated assistants that addresses a wide range of performance outcomes within human-machine interaction. Aimed at professionals, graduate students, and academic researchers in the fields of ergonomics, automotive engineering, transportation engineering, and human factors, this text: Discusses experimental findings on how practical human-human communication strategies can be applied to interaction in automated vehicles. Provides a four-step approach for applying communicative concepts to driving automation, including: scoping, piloting, designing and testing. Explores the role of distributed situation awareness in automated vehicles. Covers communication and system awareness in response to multiple complex road scenarios. Provides design guidelines for automation-human handover design.




Automation and Utopia


Book Description

Automating technologies threaten to usher in a workless future. But this can be a good thing—if we play our cards right. Human obsolescence is imminent. The factories of the future will be dark, staffed by armies of tireless robots. The hospitals of the future will have fewer doctors, depending instead on cloud-based AI to diagnose patients and recommend treatments. The homes of the future will anticipate our wants and needs and provide all the entertainment, food, and distraction we could ever desire. To many, this is a depressing prognosis, an image of civilization replaced by its machines. But what if an automated future is something to be welcomed rather than feared? Work is a source of misery and oppression for most people, so shouldn’t we do what we can to hasten its demise? Automation and Utopia makes the case for a world in which, free from need or want, we can spend our time inventing and playing games and exploring virtual realities that are more deeply engaging and absorbing than any we have experienced before, allowing us to achieve idealized forms of human flourishing. The idea that we should “give up” and retreat to the virtual may seem shocking, even distasteful. But John Danaher urges us to embrace the possibilities of this new existence. The rise of automating technologies presents a utopian moment for humankind, providing both the motive and the means to build a better future.




Site Reliability Engineering


Book Description

The overwhelming majority of a software system’s lifespan is spent in use, not in design or implementation. So, why does conventional wisdom insist that software engineers focus primarily on the design and development of large-scale computing systems? In this collection of essays and articles, key members of Google’s Site Reliability Team explain how and why their commitment to the entire lifecycle has enabled the company to successfully build, deploy, monitor, and maintain some of the largest software systems in the world. You’ll learn the principles and practices that enable Google engineers to make systems more scalable, reliable, and efficient—lessons directly applicable to your organization. This book is divided into four sections: Introduction—Learn what site reliability engineering is and why it differs from conventional IT industry practices Principles—Examine the patterns, behaviors, and areas of concern that influence the work of a site reliability engineer (SRE) Practices—Understand the theory and practice of an SRE’s day-to-day work: building and operating large distributed computing systems Management—Explore Google's best practices for training, communication, and meetings that your organization can use