Author : John Tschohl
Publisher : Best Sellers Publishing
Page : 132 pages
File Size : 17,6 MB
Release : 2005
Category : Business & Economics
ISBN : 9780963626882
The practice of service recovery in solving customer problems or complaints.
Author : Pamela S. Turner
Publisher : Houghton Mifflin Harcourt
Page : 37 pages
File Size : 47,13 MB
Release : 2009-04-06
Category : Juvenile Fiction
ISBN : 054753096X
Imagine walking to the same place every day, to meet your best friend. Imagine watching hundreds of people pass by every morning and every afternoon. Imagine waiting, and waiting, and waiting. For ten years. This is what Hachiko did. Hachiko was a real dog who lived in Tokyo, a dog who faithfully waited for his owner at the Shibuya train station long after his owner could not come to meet him. He became famous for his loyalty and was adored by scores of people who passed through the station every day. This is Hachiko’s story through the eyes of Kentaro, a young boy whose life is changed forever by his friendship with this very special dog. Simply told, and illustrated with Yan Nascimbene’s lush watercolors, the legend of Hachiko will touch your heart and inspire you as it has inspired thousands all over the world.
Author : Rebecca Ascher-Walsh
Publisher : National Geographic Books
Page : 164 pages
File Size : 45,15 MB
Release : 2017-03-07
Category : Pets
ISBN : 1426219113
This treasury features heartwarming photographs and touching stories of dedicated working dogs who have gone above and beyond the call of duty and proven themselves as true heroes. This special collection of dog stories and photographs features four-legged heroes who have worked side by side with soldiers, searched the wreckage of natural and man-made disasters, changed families' lives through emotional support, and administered aid around the world and at home in the United States. Heart-warming photographs and touching anecdotes bring to life thirty-eight caring canines who have served the people who mean the most to them, from a German Shepherd who leads a blind man on his marathon training mssion to a belly rub-loving Sheltie who supports at-risk youth in the classroom. For anyone who has experienced the extraordinary affection of a dog, Loyal is a lasting celebration of the joys of canine companionship.
Author : Rebecca Ascher-Walsh
Publisher : National Geographic Books
Page : 164 pages
File Size : 37,53 MB
Release : 2013-10-08
Category : Pets
ISBN : 1426212631
Unlikely Friendships meets Marley and Me. This heartwarming gift book from National Geographic presents a collection of inspiring dog stories and touching photos—dogs who comfort veterans, dogs who learn to surf, dogs who detect cancer, and dogs who save the day: Each one is devoted. These 38 uplifting dog stories showcase the most amazing dog rescues, accomplishments, and abilities that fascinate us and touch our hearts.
Author : Loyal Rue
Publisher : State University of New York Press
Page : 178 pages
File Size : 50,27 MB
Release : 2011-11-01
Category : Religion
ISBN : 143843801X
Nature is enough: enough to allow us to find meaning in life and to answer our religious sensibilities. This is the position of religious naturalists, who deny the existence of a deity and a supernatural realm. In this book, Loyal Rue answers critics by describing how religious naturalism can provide a satisfying vision of the meaning of human existence. The work begins with a discussion of how to evaluate the meaning of life itself, referencing a range of thought from ancient Greek philosophy to the Abrahamic traditions to the Enlightenment to contemporary process and postmodern philosophies. Ultimately proposing meaning as an emergent property of living organisms, Rue writes that a meaningful life comes through happiness and virtue. Spiritual qualities that combine evolutionary cosmology and biocentric morality are described: reverence, gratitude, awe, humility, relatedness, compassion, and hope. Rue looks at why religious naturalism is not currently more of a movement, but nevertheless predicts that it will become the prevailing religious sensibility.
Author : John Kleinig
Publisher : Oxford University Press
Page : 327 pages
File Size : 33,96 MB
Release : 2014-05-02
Category : Philosophy
ISBN : 019937127X
Deep friendship may express profound loyalty, but so too may virulent nationalism. What can and should we say about this Janus-faced virtue of the will? This volume explores at length the contours of an important and troubling virtue -- its cognates, contrasts, and perversions; its strengths and weaknesses; its awkward relations with universal morality; its oppositional form and limits; as well as the ways in which it functions in various associative connections, such as friendship and familial relations, organizations and professions, nations, countries, and religious tradition.
Author : Dov Baron
Publisher : Createspace Independent Publishing Platform
Page : 272 pages
File Size : 36,18 MB
Release : 2017-05-07
Category :
ISBN : 9781546435211
Everything you've been told about leadership over the past thirty years no longer applies. The world has changed, and so has everything we know about becoming and remaining an effective leader particularly when it comes to keeping your top talent! The effective leaders of tomorrow will do one thing--Keep Top Millennial Talent. Finding and keeping extraordinary talent will be what determines which organizations thrive and which ones fade off into oblivion in the immediate future. Don't believe it? Then consider that the average company spends 1.5 to 2 times the annual salary of an employee in training and development. Meanwhile, the average millennial employee is only looking at a tenure of two and a half years... at the outside. That employee will walk away before your investment ever pays off! What's worse--the employee you have invested in will take the skills and training that you paid for, and leverage them into a better position with your competitor. In this book Dov Baron lays out the strategies for not only keeping your top talent, but have them become Fiercely Loyal. It could likely be the most important thing to happen to leadership and human resources in a hundred years...read it and use it! Early Praise for: Dov Baron's Fiercely Loyal "Dov Baron's book Fiercely Loyal is edgy, thought-provoking relevant and a must-read! It is essential for anyone who wants to turn their company into a force to be reckoned with!" Larry Winget, The Pitbull of Personal Development(c) and six-time NYT/WSJ bestselling author of Grow A Pair "If you do one thing this year read this book. Employees are a business leader's biggest asset and biggest liability. Dov Baron shows us how to get the most out of our team." Jeffrey Hayzlett, Primetime TV Show Host, Bestselling Author & Sometime Cowboy "Does the thought of your top performers leaving suddenly make you break out into a cold sweat? Chances are, they're already halfway out the door. Change that. Transform your company into the one to whom employees are wholeheartedly dedicated and loyal. Dov Baron's readable, illuminating guide will get you there." Marshall Goldsmith, New York Times and global bestselling author of What Got You Here Won't Get You There. Thinkers 50 Top Ten Global Business Thinker and top ranked executive coach. "Dov Baron's new book Fiercely Loyal is a wake up call for leaders who are challenged by how to attract and hold on to talented people. Dov addresses issues that are talked about far too infrequently, but that are in fact the absolute keys to creating loyalty in employees today. Dov's Full Monty straight talk will shake you up, motivate you to change, and give you concrete ways to make loyalty a cornerstone of your organization." Keith Krach; CEO and President DocuSign "Dov Baron's Fiercely Loyal is full of practical tips for CEOs who want to retain their talent pool of the future Millennials. This book is a must read for all CEOs and HR professionals!" Nancy MacKay PhD, CEO. MacKay CEO Forums
Author : Sonia Sotomayor
Publisher : Penguin
Page : 21 pages
File Size : 45,4 MB
Release : 2018-09-04
Category : Juvenile Nonfiction
ISBN : 0525514090
Supreme Court Justice Sonia Sotomayor tells her own story for young readers for the very first time! As the first Latina Supreme Court Justice, Sonia Sotomayor has inspired young people around the world to reach for their dreams. But what inspired her? For young Sonia, the answer was books! They were her mirrors, her maps, her friends, and her teachers. They helped her to connect with her family in New York and in Puerto Rico, to deal with her diabetes diagnosis, to cope with her father's death, to uncover the secrets of the world, and to dream of a future for herself in which anything was possible. In Turning Pages, Justice Sotomayor shares that love of books with a new generation of readers, and inspires them to read and puzzle and dream for themselves. Accompanied by Lulu Delacre's vibrant art, this story of the Justice's life shows readers that the world is full of promise and possibility--all they need to do is turn the page. Praise for Turning Pages: * "A sincere and insightful autobiography that also demonstrates the power of the written word. A winning addition to libraries that serve young readers." --School Library Journal, starred review "A personal and appealing book made to inspire." --Booklist "A thoughtful introduction to both the power of reading and an inspiring role model." --Kirkus Reviews "This book would be great as a read-aloud for class discussions of the Supreme Court, or United States government, or of important people in public service. It would also be good for independent reading by students interested in biographies or political figures." --School Library Connection
Author : Alyssa Cole
Publisher : Loyal League
Page : 289 pages
File Size : 32,23 MB
Release : 2023-07-25
Category : Fiction
ISBN : 1496739140
An assassination plot that could end the Civil War, and a hidden enemy that could destroy a secret league of unsung heroes ... Daniel Cumberland, born free in Massachusetts, studied law with dreams of helping his people--dreams that died the night he was kidnapped and sold into slavery. Daniel is rescued, but he's a changed man. When he's offered entry into the Loyal League, the covert organization of Black spies who helped free him, he seizes the opportunity for vengeance against the Confederacy and those who support it. When the Union Army occupies the Florida home of Cuban Janeta Sanchez, daughter of an enslaved woman and the plantation owner who married her, her family's wealth does not protect her father from being imprisoned. Under duress and blaming herself for the arrest, Janeta agrees to infiltrate a group called the Loyal League as a double agent--and finds a cause truly worth the sacrifice. Daniel is aggravated by the headstrong and much too observant new detective he's paired with, and Janeta is intrigued by the broken but honorable man she is tasked with betraying. As they embark on a mission to intercept Jefferson Davis and thwart European meddling, their dual hidden agendas are threatened by the ghosts of their pasts and a growing affection that could strengthen both the Union and their souls--or lead to their downfall"--
Author : Howard Brodsky
Publisher :
Page : pages
File Size : 40,76 MB
Release : 2015-03-25
Category :
ISBN : 9780988962293
"The Unexpected" posits a new theory about the relationship between service and customer loyalty, as well as how to execute it. Four elements comprise The Unexpected: It is memorable, distinguishable, viral, and profitable. Delivering The Unexpected starts at the top of an organization and requires senior executive buy-in. It is executed at ground level and requires empowerment of employees at all levels of an organization. The Unexpected does not have to be costly, and relies more upon creativity, innovation and training team members to see - and act upon - opportunities when they present themselves. Finally, it can be delivered by any organization in any industry and of any size. "The Unexpected" is designed for entrepreneurs and business owners; senior executives; educational professionals; and front-line service employees. The book is written by Howard Brodsky, co-founder and co-CEO of CCA Global Partners, a $10 billion privately held organization; and Dustin S. Klein, publisher of Smart Business magazine and co-author of the Amazon #1 bestseller, "The Benevolent Dictator".
