Author : Michelle Lee
Publisher : Emerald Group Publishing
Page : 151 pages
File Size : 40,40 MB
Release : 2016-08-01
Category : Business & Economics
ISBN : 178635621X
This is the first of the two volumes, written with strong support from EFMD and GMAC, aimed at understanding and examining the challenges involved in management education across Africa.
Author : Lemayon Lemilia Melyoki
Publisher : Routledge
Page : 107 pages
File Size : 36,84 MB
Release : 2021-04-22
Category : Business & Economics
ISBN : 1000408981
This concise overview of the practice and processes of management in the African context is the first of its kind, and the introductory volume in the new Essentials of Business and Management in Africa short-form textbook series. This book covers the activities that all managers undertake regardless of their functional specialization and is organised around a model of management that consists of planning, organising, staffing, directing and controlling. After introducing each topic, the authors discuss particular characteristics of Africa and African countries and how these influence the topic being covered; for example, relative levels of poverty, prevalence of small and informal businesses and the inadequacy of infrastructure will influence aspects of planning and decision-making, and motivation. Each chapter includes illustrative real-life examples and experiential exercises/short cases. The book begins with a general overview of the African continent and ends with discussions of ethical issues and corporate social responsibility including the management philosophy of Ubuntu. Undergraduate and postgraduate students in Africa and other parts of the world with an interest in the area will appreciate the focus on a region so little discussed in the business and management literature. Due to this dearth of material, this book will also appeal to current and future practicing managers in African countries.
Author : Terence Jackson
Publisher : Routledge
Page : 318 pages
File Size : 21,81 MB
Release : 2004-07-31
Category : Business & Economics
ISBN : 1134383983
Arising from a research project funded by Danish International Development Assistance, Management and Change in Africa includes results of management surveys across 15 sub-Saharan countries and of organizational surveys taken across a range of sectors in South Africa, Kenya, Nigeria and Cameroon. It combines methodology, theory and case examples to explore thoroughly the influences on management in Africa and attempts to push the boundaries of cross-cultural theory. In doing so, it explores how much can be learned from studying both the successes and failures of African management towards realizing the potential of an African Renaissance and what the global community may learn from Africa.
Author : International Development Research Centre (Canada)
Publisher : IDRC
Page : 313 pages
File Size : 49,48 MB
Release : 1996
Category : Water resources development
ISBN : 088936804X
Water Management in Africa and the Middle East: Challenges and Opportunities
Author : Laura Anne German
Publisher : Routledge
Page : 362 pages
File Size : 17,73 MB
Release : 2013-06-17
Category : Law
ISBN : 1136493697
This book documents a decade of research, methodological innovation, and lessons learned in an eco-regional research-for-development program operating in the eastern African highlands, the African Highlands Initiative (AHI). It does this through reflections of the protagonists themselves—AHI site teams and partners applying action research to development innovation as a means to enhance the impact of their research. The book summarizes the experiences of farmers, research and development workers and policy and decision-makers who have interacted within an innovation system with the common goal of implementing an integrated approach to natural resource management (NRM) in the humid highlands. This book demonstrates the crucial importance of "approach" in shaping the outcomes of research and development, and distils lessons learned on what works, where and why. It is enriched with examples and case studies from five benchmark sites in Ethiopia, Uganda, Kenya and Tanzania, whose variability provides the reader with an in-depth knowledge of the complexities of integrated NRM in agro-ecosystems that play an important role in the rural economy of the region. It is shown that the struggle to achieve sustainable agricultural development in challenging environments is a complex one, and can only be effectively achieved through combined efforts and commitment of individuals and institutions with complementary roles.
Author : Fanie Cloete
Publisher : AFRICAN SUN MeDIA
Page : 662 pages
File Size : 42,74 MB
Release : 2014-12-01
Category : Business & Economics
ISBN : 1920689516
This blind peer reviewed book systematically records, analyses and assesses for the first time in a single volume the implications of the global development and management of professional evaluation for the African continent.The book deals with the most strategic contemporary evaluation themes. Each of these themes contains discussions of theoretical issues illustrated with one or more short case studies, while selected longer case studies and other relevant documentation are also taken up in annexures at the end of the book. The book therefore comprises a guide to best M&E practices for purposes of systematic policy, programme and project evaluations. It is suitable for both professional M&E institutionalisation and capacity-building projects as well as for evaluation information dissemination and education at different levels in the public, private and voluntary sectors in society, especially in a developmental context.
Author : George Tesar
Publisher : Routledge
Page : 313 pages
File Size : 40,26 MB
Release : 2018-04-27
Category : Business & Economics
ISBN : 1351864831
This book focuses on strategies for developing consumer markets in Africa using concepts and techniques from marketing, entrepreneurship, and project management. The authors argue that entrepreneurial activity in Africa is rapid, but limited, and requires a structured approach to drive success. Beginning with an introductory chapter that frames the socio-economic and technological developments in Africa, readers are introduced to the conceptual model that provides this structured approach in four logical parts: The creative stage Entrepreneurial and enterprise activities Understanding consumer behavior and market segments A project management-based framework. This multidisciplinary approach is supplemented with many examples and cases from a variety of sectors including health care, wind and solar power, and mobile technology. Through these, readers are able to understand how the model is implemented in reality to drive innovative economic and social development. Marketing Management in Africa will prove a valuable companion to any student of marketing or entrepreneurship with a particular interest in Africa.
Author : Robert E. Hinson
Publisher : Springer Nature
Page : 343 pages
File Size : 19,51 MB
Release : 2021-10-25
Category : Business & Economics
ISBN : 3030771814
This book analyses and evaluates the accomplishments, challenges, and approaches associated with the New Public Management (NPM) in Africa towards establishing context-specific interventions for public sector institutions' performance. Taking the reader through various business and management approaches, including leadership in the public sector, digitalisation, market orientation and trust building, this book provides an understanding of the key issues facing public sector organisations in Africa and offers novel ways of approaching public management in a changing socio-economic landscape to drive improved performance of public institutions. The book offers students, practitioners and researchers important insights on NPM and public sector institutions in Africa. The recommendations of the book will help government and policymakers implement appropriate public sector management policies for strengthening public sector service delivery in Africa.
Author : Alan J. Kuperman
Publisher : University of Pennsylvania Press
Page : 304 pages
File Size : 45,93 MB
Release : 2015-07-16
Category : Political Science
ISBN : 0812246586
Presenting the first database of constitutional design in all African countries, and seven original case studies, Constitutions and Conflict Management in Africa explores the types of domestic political institutions that can buffer societies from destabilizing changes that otherwise increase the risk of violence.
Author : Robert Hinson
Publisher : CRC Press
Page : 361 pages
File Size : 17,85 MB
Release : 2020-05-07
Category : Business & Economics
ISBN : 0429633432
Customer Service Management in Africa: A Strategic and Operational Perspective (978-0-367-14337-4, K410515) "Customer Service is Changing!" The message of 34 authors featured in Customer Service Management in Africa: A Strategic and Operational Perspective is clear: Today’s consumers are no longer ‘passive audiences’ but ‘active players’ that engage with businesses at each stage of product or service design and delivery systems. Consumer demands and expectations are also increasingly being dictated by changing personal preferences, enhanced access to information and expanding digital reality. The customer service principles – strategic and operational – advocated by these authors are universal, but particularly compelling as they apply to Africa’s unique and dynamic operating environment. In recognition of the importance of excellent customer service, this comprehensive and well-timed book provides an essential guide on the increasing role of the customer to business success. This book discusses the management and delivery of customer service under seven broad themes: Customer Service as Shared Value, Customer Service Strategy, Customer Service Systems, Customer Service Style, Customer Service Culture, Customer Service Skills and Customer Experience – Advancing Customer Service in Africa. Central questions posed and addressed include: What is the new definition of customer service management? How should organisations position themselves to create value for customers and stakeholders? How should employees project themselves to align with customer service promises made by their organisations? Overall, this book provides strategic and operational insights into effective customer service management in Africa. The customer service management concepts, roles and practices outlined, particularly as they apply to the African context, make it an important addition to scholars’ or practitioners’ reference works.
