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Mastering ISO-IEC 20000-1

Author : Cybellium Ltd

Publisher : Cybellium Ltd

Page : 166 pages

File Size : 26,14 MB

Release : 2023-09-06

Category : Business & Economics

ISBN :

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Book Description

Are you seeking to establish a robust and efficient IT Service Management (ITSM) system within your organization? Do you want to align your IT services with business objectives and deliver exceptional customer satisfaction? Look no further! Mastering ISO/IEC 20000-1 is your comprehensive guide to mastering the internationally recognized standard for ITSM. Authored by industry expert Kris Hermans, this book provides a practical and insightful approach to help organizations implement and optimize their ITSM practices based on ISO/IEC 20000-1. Within these pages, you'll discover: A detailed exploration of the key concepts, principles, and requirements of ISO/IEC 20000-1. Step-by-step guidance on establishing a service management system and effectively managing IT services. Strategies for developing IT service policies, objectives, and processes aligned with business needs. Proven techniques for service design, transition, operation, and improvement. Practical insights on service level management, incident management, problem management, and change management. Guidance on measuring and monitoring service performance, customer satisfaction, and continual improvement. Integration strategies to align ISO/IEC 20000-1 with other frameworks such as ITIL® and COBIT®. Real-world case studies and examples illustrating successful ITSM implementations and best practices. Coverage of emerging trends and technologies shaping the future of IT service management. Whether you are an IT professional, an IT manager, a service desk leader, or an IT auditor, Mastering ISO/IEC 20000-1 equips you with the knowledge and tools to establish a high-performing ITSM framework. With practical advice, expert insights, and illustrative examples, this book will guide you in delivering reliable, cost-effective, and customer-centric IT services.



Mastering Information Security Compliance Management

Author : Adarsh Nair

Publisher : Packt Publishing Ltd

Page : 236 pages

File Size : 30,95 MB

Release : 2023-08-11

Category : Computers

ISBN : 1803243163

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Book Description

Strengthen your ability to implement, assess, evaluate, and enhance the effectiveness of information security controls based on ISO/IEC 27001/27002:2022 standards Purchase of the print or Kindle book includes a free PDF eBook Key Features Familiarize yourself with the clauses and control references of ISO/IEC 27001:2022 Define and implement an information security management system aligned with ISO/IEC 27001/27002:2022 Conduct management system audits to evaluate their effectiveness and adherence to ISO/IEC 27001/27002:2022 Book DescriptionISO 27001 and ISO 27002 are globally recognized standards for information security management systems (ISMSs), providing a robust framework for information protection that can be adapted to all organization types and sizes. Organizations with significant exposure to information-security–related risks are increasingly choosing to implement an ISMS that complies with ISO 27001. This book will help you understand the process of getting your organization's information security management system certified by an accredited certification body. The book begins by introducing you to the standards, and then takes you through different principles and terminologies. Once you completely understand these standards, you’ll explore their execution, wherein you find out how to implement these standards in different sizes of organizations. The chapters also include case studies to enable you to understand how you can implement the standards in your organization. Finally, you’ll get to grips with the auditing process, planning, techniques, and reporting and learn to audit for ISO 27001. By the end of this book, you’ll have gained a clear understanding of ISO 27001/27002 and be ready to successfully implement and audit for these standards.What you will learn Develop a strong understanding of the core principles underlying information security Gain insights into the interpretation of control requirements in the ISO 27001/27002:2022 standard Understand the various components of ISMS with practical examples and case studies Explore risk management strategies and techniques Develop an audit plan that outlines the scope, objectives, and schedule of the audit Explore real-world case studies that illustrate successful implementation approaches Who this book is forThis book is for information security professionals, including information security managers, consultants, auditors, officers, risk specialists, business owners, and individuals responsible for implementing, auditing, and administering information security management systems. Basic knowledge of organization-level information security management, such as risk assessment, security controls, and auditing, will help you grasp the topics in this book easily.



Mastering ITSM

Author : Cybellium Ltd

Publisher : Cybellium Ltd

Page : 277 pages

File Size : 15,55 MB

Release : 2023-09-06

Category : Computers

ISBN :

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Book Description

Cybellium Ltd is dedicated to empowering individuals and organizations with the knowledge and skills they need to navigate the ever-evolving computer science landscape securely and learn only the latest information available on any subject in the category of computer science including: - Information Technology (IT) - Cyber Security - Information Security - Big Data - Artificial Intelligence (AI) - Engineering - Robotics - Standards and compliance Our mission is to be at the forefront of computer science education, offering a wide and comprehensive range of resources, including books, courses, classes and training programs, tailored to meet the diverse needs of any subject in computer science. Visit https://www.cybellium.com for more books.



System Center 2012 Service Manager Unleashed

Author : Kerrie Meyler

Publisher : Sams Publishing

Page : 957 pages

File Size : 44,33 MB

Release : 2014-09-26

Category : Computers

ISBN : 0133744175

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Book Description

This comprehensive resource will help you automate and optimize all facets of service management with System Center 2012 Service Manager. Expert consultants offer deep “in the trenches” insights for improving problem resolution, change control, release management, asset lifecycle management, chargeback, and more. You’ll learn how to implement high-value best practices from ITIL and the Microsoft Operations Framework. The authors begin with an expert overview of Service Manager, its evolution, and its new capabilities. Next, they walk through overall planning, design, implementation, and upgrades. Then, to help you focus your efforts, they present stepwise coverage of all topics in each feature area, linking technical information about Service Manager with essential knowledge about the technologies it depends on. Whatever your role in deploying or running Service Manager, this guide will help you deliver more responsive support at lower cost and drive more value from all your IT investments. • Leverage MOF and ITIL processes built into System Center 2012 Service Manager • Plan and design your Service Manager deployment • Install Service Manager or upgrade from earlier versions • Efficiently administer work and configuration items • Use connectors to integrate with Active Directory, Exchange, and System Center components • Create service maps • Enable end user access through Service Manager’s self-service portal • Implement incident, problem, change, and release management • Utilize workflows to automate key support processes • Create service level agreements with calendars, metrics, and objectives • Provide quick access to a standardized catalog of services • Use notification to ensure that Service Manager items are promptly addressed • Secure Service Manager and its data warehouse/reporting platform • Perform maintenance, backup, and recovery • Manage Service Manager performance • Customize Service Manager



Mastering IT management

Author : Cybellium Ltd

Publisher : Cybellium Ltd

Page : 186 pages

File Size : 11,72 MB

Release :

Category : Computers

ISBN :

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Book Description

Lead with Excellence in the World of IT Management with "Mastering IT Management" In the modern digital landscape, IT management plays a pivotal role in driving business success. IT leaders are responsible for harnessing technology's potential, aligning IT strategies with organizational goals, and navigating a dynamic and ever-changing technological landscape. "Mastering IT Management" is your comprehensive guide to excelling in the realm of IT leadership, providing you with the knowledge, skills, and strategies to become a visionary and effective IT manager. Your Path to IT Management Excellence IT management goes beyond technical expertise; it's about leading teams, making strategic decisions, and fostering innovation. Whether you're aspiring to an IT management role or a seasoned IT manager aiming to enhance your leadership skills, this book will empower you to master the art of IT management. What You Will Explore Strategic Leadership: Develop the skills to align IT strategies with business objectives, drive innovation, and maximize the impact of technology on your organization's success. Team Leadership: Learn effective team management techniques, including talent acquisition, motivation, and performance optimization, to build high-performing IT teams. Project and Portfolio Management: Dive into project management best practices, from planning to execution, and discover how to manage IT portfolios effectively. Risk Management: Explore strategies for identifying and mitigating IT risks, ensuring business continuity, and complying with regulatory requirements. Budgeting and Resource Management: Master financial management for IT, including budgeting, cost control, and resource allocation. Career Advancement: Understand how mastering IT management can open doors to exciting career opportunities and leadership roles. Why "Mastering IT Management" Is Essential Comprehensive Coverage: This book provides comprehensive coverage of IT management topics, ensuring you have a well-rounded understanding of the field. Expert Guidance: Benefit from insights and advice from experienced IT managers and industry experts who share their knowledge and leadership expertise. Career Advancement: IT management offers diverse career pathways, and this book will help you unlock your full potential in this dynamic field. Stay Ahead: In a rapidly evolving technology landscape, mastering IT management is vital for staying competitive and driving innovation. Your Journey to IT Management Mastery Begins Here "Mastering IT Management" is your roadmap to excelling in the field of IT management and advancing your career. Whether you aspire to lead IT departments, shape technology strategies, or guide digital transformation initiatives, this guide will equip you with the skills and knowledge to achieve your goals. "Mastering IT Management" is the ultimate resource for individuals seeking to excel in the field of IT management. Whether you are new to IT management or looking to enhance your leadership skills, this book will provide you with the knowledge and strategies to become an effective and visionary IT manager. Don't wait; begin your journey to IT management mastery today! © 2023 Cybellium Ltd. All rights reserved. www.cybellium.com



Software Process Improvement and Capability Determination

Author : Antonia Mas

Publisher : Springer

Page : 527 pages

File Size : 48,50 MB

Release : 2017-09-08

Category : Business & Economics

ISBN : 3319673831

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Book Description

This book constitutes the refereed proceedings of the 17th International Conference on Software Process Improvement and Capability Determination, SPICE 2017, held in Palma de Mallorca, Spain, in October 2017. The 34 full papers presented together with 4 short papers were carefully reviewed and selected from 65 submissions. The papers are organized in the following topical sections: SPI in agile approaches; SPI in small settings; SPI and assessment; SPI and models; SPI and functional safety; SPI in various settings; SPI and gamification; SPI case studies; strategic and knowledge issues in SPI; education issues in SPI.





Executive MBA in IT - City of London College of Economics - 12 months - 100% online / self-paced

Author : City of London College of Economics

Publisher : City of London College of Economics

Page : 6786 pages

File Size : 40,74 MB

Release :

Category : Education

ISBN :

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Book Description

Overview An MBA in information technology (or a Master of Business Administration in Information Technology) is a degree that will prepare you to be a leader in the IT industry. Content - Managing Projects and IT - Information Systems and Information Technology - IT Manager's Handbook - Business Process Management - Human Resource Management - Principles of Marketing - The Leadership - Just What Does an IT Manager Do? - The Strategic Value of the IT Department - Developing an IT Strategy - Starting Your New Job - The First 100 Days etc. - Managing Operations - Cut-Over into Operations - Agile-Scrum Project Management - IT Portfolio Management - The IT Organization etc. - Introduction to Project Management - The Project Management and Information Technology Context - The Project Management Process Groups: A Case Study - Project Integration Management - Project Scope Management - Project Time Management - Project Cost Management - Project Quality Management - Project Human Resource Management - Project Communications Management - Project Risk Management - Project Procurement Management - Project Stakeholder Management - 50 Models for Strategic Thinking - English Vocabulary For Computers and Information Technology Duration 12 months Assessment The assessment will take place on the basis of one assignment at the end of the course. Tell us when you feel ready to take the exam and we’ll send you the assignment questions. Study material The study material will be provided in separate files by email / download link.



Engineering the Transformation of the Enterprise

Author : Stephan Aier

Publisher : Springer Nature

Page : 378 pages

File Size : 47,72 MB

Release : 2021-09-01

Category : Computers

ISBN : 3030846555

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Book Description

The topics in this book cover a broad range of research interests: from business engineering and its application in corporate and business networking contexts to design science research as well as applied topics, where those research methods have been employed for modeling, data warehousing, information systems management, enterprise architecture management, management of large and complex projects, and enterprise transformation. The book is a Festschrift for Robert Winter in order to appreciate his work and to honor him as a personality with a high reputation in the information systems community. To this end, many professional colleagues or long-time companions both from the Institute of Information Management at the University of St. Gallen as well as from the international research community dedicated articles on topics related to Robert’s research. They reflect his ambition to uncompromisingly conduct high-class research that fuels the research community and at the same time contributes to improved industrial practice. The book is organized in three major parts: Part I “Business Engineering and Beyond” focuses on the methodology strongly shaped by Robert in St. Gallen with a focus on research being applied in corporate contexts. Part II “Design Science Research” spans from reflections on the practice of design science research to perspectives on design science research methodologies and eventually up to considerations to teach design science research methodology. Part III “Applied Fields” combines various applications of design science and related research methodologies with practical problems and future research topics.



IT Governance

Author : Alan Calder

Publisher : Kogan Page Publishers

Page : 384 pages

File Size : 16,93 MB

Release : 2012-04-03

Category : Business & Economics

ISBN : 0749464860

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Book Description

For many companies, their intellectual property can often be more valuable than their physical assets. Having an effective IT governance strategy in place can protect this intellectual property, reducing the risk of theft and infringement. Data protection, privacy and breach regulations, computer misuse around investigatory powers are part of a complex and often competing range of requirements to which directors must respond. There is increasingly the need for an overarching information security framework that can provide context and coherence to compliance activity worldwide. IT Governance is a key resource for forward-thinking managers and executives at all levels, enabling them to understand how decisions about information technology in the organization should be made and monitored, and, in particular, how information security risks are best dealt with. The development of IT governance - which recognises the convergence between business practice and IT management - makes it essential for managers at all levels, and in organizations of all sizes, to understand how best to deal with information security risk. The new edition has been full updated to take account of the latest regulatory and technological developments, including the creation of the International Board for IT Governance Qualifications. IT Governance also includes new material on key international markets - including the UK and the US, Australia and South Africa.



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