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Mastering ITSM

Author : Cybellium Ltd

Publisher : Cybellium Ltd

Page : 277 pages

File Size : 15,52 MB

Release : 2023-09-06

Category : Computers

ISBN :

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Book Description

Cybellium Ltd is dedicated to empowering individuals and organizations with the knowledge and skills they need to navigate the ever-evolving computer science landscape securely and learn only the latest information available on any subject in the category of computer science including: - Information Technology (IT) - Cyber Security - Information Security - Big Data - Artificial Intelligence (AI) - Engineering - Robotics - Standards and compliance Our mission is to be at the forefront of computer science education, offering a wide and comprehensive range of resources, including books, courses, classes and training programs, tailored to meet the diverse needs of any subject in computer science. Visit https://www.cybellium.com for more books.



Mastering ITIL

Author : Cybellium Ltd

Publisher : Cybellium Ltd

Page : 190 pages

File Size : 36,78 MB

Release : 2023-09-06

Category : Computers

ISBN :

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Book Description

Cybellium Ltd is dedicated to empowering individuals and organizations with the knowledge and skills they need to navigate the ever-evolving computer science landscape securely and learn only the latest information available on any subject in the category of computer science including: - Information Technology (IT) - Cyber Security - Information Security - Big Data - Artificial Intelligence (AI) - Engineering - Robotics - Standards and compliance Our mission is to be at the forefront of computer science education, offering a wide and comprehensive range of resources, including books, courses, classes and training programs, tailored to meet the diverse needs of any subject in computer science. Visit https://www.cybellium.com for more books.



Mastering IT Service Management with CAITSM - Certified Agile IT Service Management

Author : Anand Vemula

Publisher : Anand Vemula

Page : 97 pages

File Size : 12,34 MB

Release :

Category : Computers

ISBN :

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Book Description

"Mastering IT Service Management with CAITSM" is a comprehensive guide designed to empower IT professionals with the principles and practices of Certified Agile IT Service Management (CAITSM). Authored by industry experts, this book serves as an essential resource for individuals and organizations seeking to harness the power of agile methodologies in IT service management. At its core, CAITSM emphasizes agility, responsiveness, and continuous improvement in delivering IT services. The book begins by laying a solid foundation in agile principles, providing readers with a clear understanding of its underlying concepts and values. It then delves into the specifics of CAITSM, offering insights into its key components, processes, and techniques. One of the central themes of the book is the integration of agile practices with traditional IT service management frameworks such as ITIL (Information Technology Infrastructure Library). Readers learn how to adapt agile methodologies to enhance service delivery, increase efficiency, and drive innovation within their organizations. Case studies and real-world examples illustrate the practical application of CAITSM principles in various IT environments, helping readers grasp the concepts in a tangible way. The book also addresses the challenges and pitfalls commonly encountered during the adoption of agile IT service management practices. It offers practical guidance on overcoming resistance to change, fostering a culture of collaboration, and aligning agile initiatives with business objectives. Throughout the book, readers are equipped with actionable strategies, tools, and techniques to implement CAITSM effectively within their organizations. Whether you're a seasoned IT professional or new to agile methodologies, "Mastering IT Service Management with CAITSM" provides the knowledge and insights needed to excel in today's fast-paced IT landscape. In summary, this book serves as a roadmap for IT professionals seeking to leverage the principles of agile IT service management to drive organizational success. With its comprehensive coverage and practical approach, it is an indispensable resource for anyone looking to thrive in the ever-evolving world of IT service management.



Mastering IT management

Author : Cybellium Ltd

Publisher : Cybellium Ltd

Page : 186 pages

File Size : 11,7 MB

Release :

Category : Computers

ISBN :

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Book Description

Lead with Excellence in the World of IT Management with "Mastering IT Management" In the modern digital landscape, IT management plays a pivotal role in driving business success. IT leaders are responsible for harnessing technology's potential, aligning IT strategies with organizational goals, and navigating a dynamic and ever-changing technological landscape. "Mastering IT Management" is your comprehensive guide to excelling in the realm of IT leadership, providing you with the knowledge, skills, and strategies to become a visionary and effective IT manager. Your Path to IT Management Excellence IT management goes beyond technical expertise; it's about leading teams, making strategic decisions, and fostering innovation. Whether you're aspiring to an IT management role or a seasoned IT manager aiming to enhance your leadership skills, this book will empower you to master the art of IT management. What You Will Explore Strategic Leadership: Develop the skills to align IT strategies with business objectives, drive innovation, and maximize the impact of technology on your organization's success. Team Leadership: Learn effective team management techniques, including talent acquisition, motivation, and performance optimization, to build high-performing IT teams. Project and Portfolio Management: Dive into project management best practices, from planning to execution, and discover how to manage IT portfolios effectively. Risk Management: Explore strategies for identifying and mitigating IT risks, ensuring business continuity, and complying with regulatory requirements. Budgeting and Resource Management: Master financial management for IT, including budgeting, cost control, and resource allocation. Career Advancement: Understand how mastering IT management can open doors to exciting career opportunities and leadership roles. Why "Mastering IT Management" Is Essential Comprehensive Coverage: This book provides comprehensive coverage of IT management topics, ensuring you have a well-rounded understanding of the field. Expert Guidance: Benefit from insights and advice from experienced IT managers and industry experts who share their knowledge and leadership expertise. Career Advancement: IT management offers diverse career pathways, and this book will help you unlock your full potential in this dynamic field. Stay Ahead: In a rapidly evolving technology landscape, mastering IT management is vital for staying competitive and driving innovation. Your Journey to IT Management Mastery Begins Here "Mastering IT Management" is your roadmap to excelling in the field of IT management and advancing your career. Whether you aspire to lead IT departments, shape technology strategies, or guide digital transformation initiatives, this guide will equip you with the skills and knowledge to achieve your goals. "Mastering IT Management" is the ultimate resource for individuals seeking to excel in the field of IT management. Whether you are new to IT management or looking to enhance your leadership skills, this book will provide you with the knowledge and strategies to become an effective and visionary IT manager. Don't wait; begin your journey to IT management mastery today! © 2023 Cybellium Ltd. All rights reserved. www.cybellium.com



Mastering System Center 2012 R2 Configuration Manager

Author : Santos Martinez

Publisher : John Wiley & Sons

Page : 936 pages

File Size : 22,84 MB

Release : 2014-02-19

Category : Computers

ISBN : 1118821734

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Book Description

Invaluable coverage on all aspects of System Center 2012 R2 Configuration Manager Completely updated for System Center 2012 R2 Configuration Manager, this comprehensive book provides intermediate and advanced coverage of all aspects of the product, including planning and installation, migrating from previous versions of Configuration Manager, deploying software and operating systems, security, monitoring and troubleshooting, and automating and customizing. Provides numerous real-world scenarios to show you how to use the tool in various contexts Explores planning and installation and migrating from SCCM 2007 Walks you through deploying software and operating systems, security, monitoring, and troubleshooting Demonstrates automating and customizing SCCM 2012 with scripts This essential book provides you with all the information you need to get savvy with System Center 2012 R2 Configuration Manager.



Mastering ISO-IEC 20000-1

Author : Cybellium Ltd

Publisher : Cybellium Ltd

Page : 166 pages

File Size : 30,54 MB

Release : 2023-09-06

Category : Business & Economics

ISBN :

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Book Description

Are you seeking to establish a robust and efficient IT Service Management (ITSM) system within your organization? Do you want to align your IT services with business objectives and deliver exceptional customer satisfaction? Look no further! Mastering ISO/IEC 20000-1 is your comprehensive guide to mastering the internationally recognized standard for ITSM. Authored by industry expert Kris Hermans, this book provides a practical and insightful approach to help organizations implement and optimize their ITSM practices based on ISO/IEC 20000-1. Within these pages, you'll discover: A detailed exploration of the key concepts, principles, and requirements of ISO/IEC 20000-1. Step-by-step guidance on establishing a service management system and effectively managing IT services. Strategies for developing IT service policies, objectives, and processes aligned with business needs. Proven techniques for service design, transition, operation, and improvement. Practical insights on service level management, incident management, problem management, and change management. Guidance on measuring and monitoring service performance, customer satisfaction, and continual improvement. Integration strategies to align ISO/IEC 20000-1 with other frameworks such as ITIL® and COBIT®. Real-world case studies and examples illustrating successful ITSM implementations and best practices. Coverage of emerging trends and technologies shaping the future of IT service management. Whether you are an IT professional, an IT manager, a service desk leader, or an IT auditor, Mastering ISO/IEC 20000-1 equips you with the knowledge and tools to establish a high-performing ITSM framework. With practical advice, expert insights, and illustrative examples, this book will guide you in delivering reliable, cost-effective, and customer-centric IT services.



Mastering System Center Operations Manager 2007

Author : Brad Price

Publisher : John Wiley & Sons

Page : 458 pages

File Size : 22,88 MB

Release : 2007-12-17

Category : Computers

ISBN : 0470233184

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Book Description

If you're an IT professional, you're busy enough trying to manage multiple systems and stay proactive with the technology demands of today's fast-moving companies. System Center Operations Manager 2007 is designed to make your life easier, and this comprehensive book is your one-stop gateway to it all. With intermediate to advanced coverage, this book gives you the information you need to deploy, manage, and maintain SCOM 2007, and use it to monitor your network.



Mastering IT support

Author : Cybellium Ltd

Publisher : Cybellium Ltd

Page : 167 pages

File Size : 42,94 MB

Release :

Category : Computers

ISBN :

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Book Description

Elevate Your IT Support Career with "Mastering IT Support" In a world increasingly reliant on technology, the role of IT support has never been more critical. Organizations across the globe depend on skilled IT support professionals to keep their systems running smoothly. "Mastering IT Support" is your comprehensive guide to excelling in the world of IT support, providing you with the knowledge, skills, and strategies to become a trusted expert in the field. Your Path to IT Support Excellence IT support is more than just fixing technical issues; it's about empowering users, maintaining infrastructure, and ensuring seamless operations. Whether you're new to IT support or a seasoned professional looking to enhance your skills, this book will empower you to master the art of IT support. What You Will Uncover IT Support Essentials: Explore the fundamentals of IT support, including hardware and software troubleshooting, network basics, and user support. Customer-Centric Approach: Learn how to provide exceptional customer service, communicate effectively, and manage user expectations. Technical Skills: Develop hands-on technical skills to diagnose and resolve a wide range of IT issues, from software glitches to network connectivity problems. Problem-Solving Strategies: Discover effective problem-solving techniques and best practices for quickly and efficiently resolving IT incidents. IT Support Tools: Familiarize yourself with the tools and technologies used in IT support, including remote support software and diagnostic utilities. Career Advancement: Explore pathways for career growth within the IT support field and discover how mastering IT support can lead to exciting opportunities. Why "Mastering IT Support" Is Essential Comprehensive Coverage: This book covers a wide range of IT support topics, ensuring that you have a solid foundation in all aspects of the field. Expert Guidance: Benefit from insights and advice from experienced IT support professionals who share their knowledge and industry expertise. Career Enhancement: IT support is a dynamic field with numerous opportunities for career advancement, and this book will help you unlock your full potential. Stay Relevant: In an ever-evolving technology landscape, mastering IT support is vital for staying competitive and adapting to emerging technologies. Your Journey to IT Support Mastery Begins Here "Mastering IT Support" is your roadmap to excelling in the field of IT support and advancing your career. Whether you aspire to provide technical assistance, maintain IT infrastructure, or lead support teams, this guide will equip you with the skills and knowledge to achieve your goals. Don't miss the opportunity to become a trusted IT support professional. Start your journey to IT support mastery today and join the ranks of professionals who are shaping the future of technology support. "Mastering IT Support" is the ultimate resource for individuals seeking to excel in the field of IT support. Whether you are new to IT support or looking to enhance your skills, this book will provide you with the knowledge and strategies to become a trusted expert in the field. Don't wait; begin your journey to IT support mastery today! © 2023 Cybellium Ltd. All rights reserved. www.cybellium.com



Mastering System Center Configuration Manager 2007 R2

Author : Chris Mosby

Publisher : John Wiley & Sons

Page : 624 pages

File Size : 50,15 MB

Release : 2009-04-13

Category : Computers

ISBN : 047017367X

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Book Description

Mastering System Center Configuration Manager 2007 provides intermediate and advanced coverage of all aspects of the product, including planning and installation, upgrading Systems Management Server 2003, deploying software and operating systems, security, monitoring and troubleshooting, and automating and customizing SCCM 2007 with scripts. The authors take a hands-on approach by providing many real-world scenarios to show readers how to use the tool in various contexts. This anchors the conceptual explanations in practical application. This book's web site will contain a collection of ready-to-use scripts with directions for implementing them in network systems.



Mastering COBIT

Author : Cybellium Ltd

Publisher : Cybellium Ltd

Page : 225 pages

File Size : 17,49 MB

Release :

Category : Computers

ISBN :

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Book Description

Optimize IT Governance and Achieve Business Excellence In the world of information technology and corporate governance, COBIT (Control Objectives for Information and Related Technologies) stands as a guiding framework for effective IT management. "Mastering COBIT" is your comprehensive guide to understanding and harnessing the potential of this renowned framework, empowering you to achieve efficient IT governance and drive business success. About the Book: As technology's role in business operations expands, the need for robust IT governance becomes essential. "Mastering COBIT" offers an in-depth exploration of this essential framework—an indispensable toolkit for IT professionals, auditors, and managers. This book caters to both newcomers and experienced learners aiming to excel in implementing, optimizing, and aligning IT processes using COBIT. Key Features: COBIT Essentials: Begin by understanding the core principles of COBIT. Learn about the framework's structure, domains, and components that facilitate effective IT governance. Implementing COBIT: Dive into the process of implementing COBIT. Explore methods for assessing IT processes, identifying gaps, and creating action plans for improvement. Process Framework: Grasp the art of using the COBIT process framework. Understand how to define and manage processes that ensure IT aligns with business objectives. Risk Management: Explore risk management in the context of COBIT. Learn how to identify, assess, and mitigate IT-related risks to protect the organization's assets. Performance Measurement: Understand the significance of performance measurement in IT governance. Learn how to define key performance indicators (KPIs) and measure IT process effectiveness. Alignment with Standards: Delve into COBIT's alignment with other standards and frameworks. Explore how COBIT complements ISO 27001, ITIL, and other industry best practices. IT Governance Best Practices: Grasp real-world applications of COBIT in IT governance. From compliance to strategic alignment, discover the diverse applications of the framework. Case Studies: Gain insights from real-world case studies that showcase successful implementations of COBIT in various industries and organizational contexts. Why This Book Matters: In an era of digital transformation, mastering COBIT offers a competitive advantage. "Mastering COBIT" empowers IT professionals, auditors, and managers to leverage this proven framework, enabling them to establish efficient IT governance, manage risks, and align technology with business objectives. Elevate IT Governance for Business Excellence: In the landscape of information technology and corporate governance, COBIT is a cornerstone for achieving operational excellence. "Mastering COBIT" equips you with the knowledge needed to leverage this powerful framework, enabling you to optimize IT governance, manage risks, and drive business success. Whether you're a seasoned IT professional or new to the world of COBIT, this book will guide you in building a solid foundation for effective IT governance and alignment. Your journey to mastering COBIT starts here. © 2023 Cybellium Ltd. All rights reserved. www.cybellium.com



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