Book Description

"Job well done! Your clear, user-friendly guide certainly fills a void." "A great resource for people interested in government performance." "It will be a great resource for state and local practitioners who are grappling with these issues." "To our knowledge it is unique, and should prove helpful to government managers and policymakers." "This is one of the best, most useful guides ever produced. This document will be well-used." Contents: web sites; publications by organization, other publications and resources, periodicals; and organizations.