Book Description
This ethnographic drama script is adapted from observations conducted in a large city centre library in the UK. The action focuses on the staff room in the library, where the fictionalised characters of four customer experience assistants, threatened with redundancy, take their lunch and tea breaks. The ethnographic drama is a creative curation of field notes, transcripts, audio recordings, video recordings, conversations and observations. It tells a story of political tension in everyday life at a time of austerity.
