Be Our Guest


Book Description

Foreword by Michael D. Eisner. All organisations drive towards the same goal - how best to serve their customers. Walt Disney World has always enjoyed a reputation as a company that set the benchmark for outstanding business practices. Now, for the first time, one critical element of the method behind the magic is revealed: that of quality service. Here, their proven principles and processes are fully outlined, to help your organisation focus its vision and assemble its infrastructure to deliver exceptional customer service.




"Our Famous Guest"


Book Description

Fin-de-siecle Vienna was a special place at a special time, a city in which the decadent abandon of the era commingled with dark forebodings of the coming century. The artistic and intellectual ferment of the Austrian capital was extraordinary: Sigmund Freud, Gustav Mahler, Arthur Schnitzler, Theodor Herzl, Gustave Klimt, and Ludwig Wittgenstein were but a few of the figures who lived and worked there. And, in September 1897, into the very midst of this heady milieu, came America's most famous citizen, Mark Twain. Although most of Twain's biographers have mentioned his Viennese sojourn (occasioned by his daughter Clara's musical studies), it has remained an unexplored hiatus in his career. Partly because of impressions created by Twain himself, the twenty months he spent in Vienna are often dismissed as uneventful and unproductive. In "Our Famous Guest" Carl Dolmetsch shows the truth to be otherwise. Upon his arrival Twain found all the doors of the celebrity-mad city, from its literary cafe's to its aristocratic salons, flung wide open to him. The aging writer imbibed freely of Vienna's atmosphere, and the result was a final, astonishing surge of creativity. Among the thirty works that came, either whole or in part, from Twain's Austrian visit were the Socratic dialogue What Is Man?, the "Early Days" section of his Autobiography, Book I of Christian Science, the classic short story "The Man That Corrupted Hadleyburg," the polemical essay "Concerning the Jews," and, most important, a major portion of the manuscript cluster known as The Mysterious Stranger. As Dolmetsch notes, conventional wisdom about Twain attributes the "bitter pessimism" of these late writings to such factors as his personal bereavements and financial reversals. Rejecting this view as grossly oversimplified, Dolmetsch argues that the transformation in Twain's outlook and writing style owe much to the cultural currents he encountered abroad, above all in Vienna. He suggests that Twain was especially responsive to a peculiarly Viennese blend of nihilism and hedonism and to the "impressionistic" style favored by its writers. In locating these influences, Dolmetsch portrays a Mark Twain far more cosmopolitan and urbane than previous biographical studies have allowed. Through meticulous research in Viennese newspaper reports as well as in Twain's own journals and writings, Dolmetsch reconstructs the writer's visit in breathtaking detail. The narrative sparkles with accounts of Twain's shrewd manipulation of the Viennese press, his involvements in the city's musical and theatrical life, the attacks he endured from anti-Semitic journalists, and even his futile attempts to obtain marketing rights to two inventions by a Polish engineer. In one particularly intriguing chapter Dolmetsch ponders the riddle of Twain's association with Freud (who was then virtually unknown outside of Vienna) and their congruent fascination with the relationship between dreams and "reality." An invaluable addition to Twain scholarship, "Our Famous Guest" is equally compelling for the glimpse it offers of a vanished world.




Rhino Who Swallowed a Storm


Book Description

Actor and longtime educational advocate LeVar Burton has had more than 30 years' experience speaking directly to children about grown-up situations, and The Rhino Who Swallowed a Storm is a story that helps ease the fears and worries of a young childMica Mouse lost her house in a terrible storm, and now she trembles when the weather turns rough. She's not so different from other children who've experienced something very disturbing in their life or heard about tragic or frightening events in the news. Mica's father tells her the story of a brave blue rhinoceros who learns how to get through rough times with friendship, helpers, love, and by "feeling your feelings." LeVar Burton has poured a lifetime of experience storytelling to children into The Rhino Who Swallowed a Storm, and the result is more than a book—it's a manual for finding the light in the midst of dark times.




Guest of Honor


Book Description

Documents the 1901 White House dinner shared by former slave Booker T. Washington and President Theodore Roosevelt, documenting the ensuing scandal and the ways in which the event reflected post-Civil War politics and race relations.




Writers & Lovers


Book Description

#ReadWithJenna Book Club Pick as Featured on Today Emma Roberts Belletrist Book Club Pick A New York Times Book Review’s Group Text Selection "I loved this book not just from the first chapter or the first page but from the first paragraph... The voice is just so honest and riveting and insightful about creativity and life." —Curtis Sittenfeld An extraordinary new novel of art, love, and ambition from Lily King, the New York Times bestselling author of Euphoria Following the breakout success of her critically acclaimed and award-winning novel Euphoria, Lily King returns with another instant New York Times bestseller: an unforgettable portrait of an artist as a young woman. Blindsided by her mother’s sudden death, and wrecked by a recent love affair, Casey Peabody has arrived in Massachusetts in the summer of 1997 without a plan. Her mail consists of wedding invitations and final notices from debt collectors. A former child golf prodigy, she now waits tables in Harvard Square and rents a tiny, moldy room at the side of a garage where she works on the novel she’s been writing for six years. At thirty-one, Casey is still clutching onto something nearly all her old friends have let go of: the determination to live a creative life. When she falls for two very different men at the same time, her world fractures even more. Casey’s fight to fulfill her creative ambitions and balance the conflicting demands of art and life is challenged in ways that push her to the brink. Writers & Lovers follows Casey—a smart and achingly vulnerable protagonist—in the last days of a long youth, a time when every element of her life comes to a crisis. Written with King’s trademark humor, heart, and intelligence, Writers & Lovers is a transfixing novel that explores the terrifying and exhilarating leap between the end of one phase of life and the beginning of another.




Playing Favorites


Book Description

According to recent research, our brains prefer the path of least resistance when it comes to engaging people who are unlike us—in fact, our brains tell us to perceive anyone different than us as a threat. That is a nice way to say that, despite our best intentions, we all have our prejudices and preferences. In biblical terms, we show partiality toward people who resemble us; we play favorites. Much of our identity, community, and power are established by the measurement of our differences from others, justifying our need to categorize people. Even when we attempt to engage other races and cultures, we see it as a one-way bridge, taking our way of life across the river to enlighten those different than us. It assumes we are on the bank of the undistorted view of the world and our understanding of the other side is not important. The proper response is to encourage two-way traffic on the bridge, not only by having dialogue with people over the bridge but more importantly listening to them. Overcoming our prejudices and bridging the cultural divide is the result of living out the gospel and it is the most significant way to communicate the gospel.




Guests on Earth


Book Description

“Reading Lee Smith ranks among the great pleasures of American fiction . . . Gives evidence again of the grace and insight that distinguish her work.” —Robert Stone, author of Death of the Black-Haired Girl It’s 1936 when orphaned thirteen-year-old Evalina Toussaint is admitted to Highland Hospital, a mental institution in Asheville, North Carolina, known for its innovative treatments for nervous disorders and addictions. Taken under the wing of the hospital’s most notable patient, Zelda Fitzgerald, Evalina witnesses cascading events that lead up to the tragic fire of 1948 that killed nine women in a locked ward, Zelda among them. Author Lee Smith has created, through a seamless blending of fiction and fact, a mesmerizing novel about a world apart--in which art and madness are luminously intertwined.




These Precious Days


Book Description

The beloved New York Times bestselling author reflects on home, family, friendships and writing in this deeply personal collection of essays. "The elegance of Patchett’s prose is seductive and inviting: with Patchett as a guide, readers will really get to grips with the power of struggles, failures, and triumphs alike." —Publisher's Weekly “Any story that starts will also end.” As a writer, Ann Patchett knows what the outcome of her fiction will be. Life, however, often takes turns we do not see coming. Patchett ponders this truth in these wise essays that afford a fresh and intimate look into her mind and heart. At the center of These Precious Days is the title essay, a surprising and moving meditation on an unexpected friendship that explores “what it means to be seen, to find someone with whom you can be your best and most complete self.” When Patchett chose an early galley of actor and producer Tom Hanks’ short story collection to read one night before bed, she had no idea that this single choice would be life changing. It would introduce her to a remarkable woman—Tom’s brilliant assistant Sooki—with whom she would form a profound bond that held monumental consequences for them both. A literary alchemist, Patchett plumbs the depths of her experiences to create gold: engaging and moving pieces that are both self-portrait and landscape, each vibrant with emotion and rich in insight. Turning her writer’s eye on her own experiences, she transforms the private into the universal, providing us all a way to look at our own worlds anew, and reminds how fleeting and enigmatic life can be. From the enchantments of Kate DiCamillo’s children’s books (author of The Beatryce Prophecy) to youthful memories of Paris; the cherished life gifts given by her three fathers to the unexpected influence of Charles Schultz’s Snoopy; the expansive vision of Eudora Welty to the importance of knitting, Patchett connects life and art as she illuminates what matters most. Infused with the author’s grace, wit, and warmth, the pieces in These Precious Days resonate deep in the soul, leaving an indelible mark—and demonstrate why Ann Patchett is one of the most celebrated writers of our time.




The Twainian


Book Description




Collier's


Book Description