Book Description
Under the NCHRP 06-17 project, the research team surveyed snow and ice control organizations in the United States, Canada, Europe, and Asia to determine the current trends in performance measurement. The team also inquired about the methods used in developing these programs in order to determine a practical, user friendly method to assist snow and ice control managers in developing a performance measurement system that uses traditional and nontraditional performance indicators and measurement issues. To achieve the project objectives, the researchers issued a survey to snow and ice control agencies throughout North America, Europe, and Asia to obtain data of the performance indicators and measures used, if any, by these agencies. The identified performance indicators and measures were then categorized, defined, and assessed for their usefulness. A process was then developed to assist snow and ice control operations managers in preparing a customer-focused, environmentally friendly performance measurement program.
