Author : Frances X. Frei
Publisher : Harvard Business Press
Page : 262 pages
File Size : 44,87 MB
Release : 2012
Category : Customer relations
ISBN : 1422133311
Offers an organizational design model for service organizations, covering such topics as funding mechanisms, employee management systems, and customer management systems.
Author : Ben Reason
Publisher : John Wiley & Sons
Page : 214 pages
File Size : 33,94 MB
Release : 2015-12-14
Category : Business & Economics
ISBN : 1118988922
A practical approach to better customer experience through service design Service Design for Business helps you transform your customer's experience and keep them engaged through the art of intentional service design. Written by the experts at Livework, this practical guide offers a tangible, effective approach for better responding to customers' needs and demands, and provides concrete strategy that can be implemented immediately. You'll learn how taking a design approach to problem solving helps foster creativity, and how to apply it to the real issues that move businesses forward. Highly visual and organized for easy navigation, this quick read is a handbook for connecting market factors to the organizational challenge of customer experience by seeing your company through the customers' eyes. Livework pioneered the service design industry, and guides organizations including Sony, the British Government, Volkswagen Procter & Gamble, the BBC, and more toward a more carefully curated customer experience. In this book, the Livework experts show you how to put service design to work in your company to solve the ongoing challenge of winning with customers. Approach customer experience from a design perspective See your organization through the lens of the customer Make customer experience an organization-wide responsibility Analyze the market factors that dovetail with customer experience design The Internet and other digital technology has brought the world to your customers' fingertips. With unprecedented choice, consumers are demanding more than just a great product—the organizations coming out on top are designing and delivering experiences tailored to their customers' wants. Service Design for Business gives you the practical insight and service design perspective you need to shape the way your customers view your organization.
Author : Lacey Book
Publisher : Lioncrest Publishing
Page : 160 pages
File Size : 35,59 MB
Release : 2019-04-05
Category : Business & Economics
ISBN : 9781544513713
When you provide a service you believe in-one with the power to change lives for the better-you'll approach your work with a sense of joy. The business side of things, however, might be a different story. Most of us weren't taught how to run a business when we learned our craft, so a few years in, you might be short on clients and light on revenue. The thought of marketing yourself to attract new business feels like a step outside of integrity you don't want to make. It doesn't have to be this way, though.When you learn how to communicate your value to the world, everything changes. In None of Your Business, Shawn Dill and Lacey Book share strategies on marketing, sales, mindset, and entrepreneurship that will help you reach more people, grow your business, and create the lifestyle you've always dreamed about. You'll see that adding new clients is about sharing your heart and learn that success is not about taking from the world, but rather giving back what you get to support those who supported you.
Author : John Warrillow
Publisher : Penguin
Page : 177 pages
File Size : 38,86 MB
Release : 2012-12-24
Category : Business & Economics
ISBN : 1591845823
Run your company. Don’t let it run you. Most business owners started their company because they wanted more freedom—to work on their own schedules, make the kind of money they deserve, and eventually retire on the fruits of their labor. Unfortunately, according to John Warrillow, most owners find that stepping out of the picture is extremely difficult because their business relies too heavily on their personal involvement. Without them, their company—no matter how big or profitable—is essentially worthless. But the good news is that entrepreneurs can take specific steps—no matter what stage a business is in—to create a valuable, sellable company. Warrillow shows exactly what it takes to create a solid business that can thrive long into the future.
Author : Tom C. Egelhoff
Publisher : John Wiley & Sons
Page : 273 pages
File Size : 49,90 MB
Release : 2008-08-29
Category : Business & Economics
ISBN : 0470295422
Create a successful and affordable marketing campaign for your local small business using the tips and detailed 10-point, step-by-step method in How to Market, Advertise and Promote Your Business or Service in Your Own Backyard. Discover tried and true tactics that produce results without wasting your time and money, even if you only have access to a small budget and minimal resources. Using this handy and practical guide, you can gain access to information about incorporation, web design, search engine marketing, positioning, and sales management.
Author : Shep Hyken
Publisher : Greenleaf Book Group
Page : 249 pages
File Size : 49,18 MB
Release : 2013-09-03
Category : Business & Economics
ISBN : 1626340102
You must deliver an amazing customer experience. Why? It is the competitive edge of new-era business—in any market and any economy. Renowned customer experience expert Shep Hyken explains how consistently amazing customers through stellar service can elevate your company from good to great. All transformations require a role model, and Shep has found the perfect role model to inspire your team: Ace Hardware. Ace was named as one of the top ten customer service brands in America by Businessweek and ranked highest in its industry for customer satisfaction. Through revealing stories from Ace’s over-the-top work with customers, Shep explores the five tactical areas of customer amazement: leadership, culture, one-on-one, competitive edge, and community. Delivering amazing service requires everyone in your organization to step up and be a leader. It doesn’t take a title. It takes the right set of tools and principles. To help you empower employees at all levels, Shep brings the content to a deeply practical level. His 52 Amazement Tools—like “Ask the extra question” and “Focus on the customer, not the money”—are simple, clear, useful for almost anybody, and supported with compelling research and stories. Between these covers, you will find the tools and tactics you need to transform your company into a seriously customer-focused operation that will amaze every customer every time.
Author : Norbert Bieberstein
Publisher : FT Press
Page : 274 pages
File Size : 12,82 MB
Release : 2006
Category : Computers
ISBN : 0131870025
Providing a foundation for enterprise architects on the principles of service-oriented architecture, this text offers guidance on how to begin transitioning an IT infrastructure toward the SOA model, an operation tightly integrated into business processes and operations.
Author : Mike Dingler
Publisher :
Page : 135 pages
File Size : 29,4 MB
Release : 2019-10-07
Category :
ISBN : 9781795709828
Do you own a small business? Does your business provide a one time only or recurring service to a customer? Are you an Entrepreneur? Are you currently working at a job while dreaming of starting your own small service based business? If you answered yes to any of these questions, this book is for you. Exploring the business basics from startup, hiring others and then growing your business, this book is written by myself, Mike Dingler, business owner. Im not a "business coach", "life coach", "business consultant", etc., and I have nothing to sell you (besides this book). I am a Firefighter/Paramedic that stopped "working for the man" and stepped out on my own to choose my own destiny in the business world. I own a small exterior cleaning company and provide services at customers homes and commercial locations and I chose to write this book to help others learn what to do and what not to do by my own trials and errors. I am an expert at nothing in the business world, but I am passionate about everything in the business world. I am constantly growing my business, never complacent and I most likely will never be happy and always want more when it comes to my business. So in this book are the lessons I've learned along the way, all lived out by myself, no speculation, just the facts. I designed this book to help any current or future entrepreneur avoid some of the pitfalls I have found myself and seen others in, all while laughing at the scenarios. I look forward to sharing my journey with you and wish you much success in calling your own shots and living your best business life.
Author : Tommy Mello
Publisher :
Page : 198 pages
File Size : 34,25 MB
Release : 2018-12-03
Category : Businesspeople
ISBN : 9781732452107
Already have a home service business but just scraping by? Don't know how to grow because you can't possibly work any more hours? This book aims to change that with actionable advice you can use to immediately improve every aspect of your home service business so you can make more money and work less.
Author : Frank Eliason
Publisher : John Wiley & Sons
Page : 240 pages
File Size : 28,34 MB
Release : 2012-04-02
Category : Business & Economics
ISBN : 1118282310
A guide to refocusing your business on those who matter most: customers and employees. Technology and social media tools have made it easier than ever for companies to communicate with consumers. They can listen and join in on conversations, solve problems, get instant feedback about their products and services, and more. So why, then, are most companies not doing this? Instead, it seems as if customer service is at an all time low, and that the few companies who are choosing to focus on their customers are experiencing a great competitive advantage. At Your Service explains the importance of refocusing your business on your customers and your employees, and just how to do it. Explains how to create a culture of empowered employees who understand the value of a great customer experience Advises on the need to communicate that experience to their customers and potential customers Frank Eliason, recognized by BusinessWeek as the 'most famous customer service manager in the US, possibly in the world,' has built a reputation for helping large businesses improve the way they connect with customers and enhance their relationships At Your Service will appeal to leaders, managers, business owners, customer service professionals, and anyone who wants to learn how to add value to their organization.
