Developing Quality Technical Information


Book Description

Drawing on IBM's unsurpassed technical communications experience, readers discover today's best practices for meeting nine quality characteristics: accuracy, clarity, completeness, concreteness, organization, retrievability, style, task orientation, and visual effectiveness. Packed with guidelines, checklists, and before-and-after examples, Developing Quality Technical Information, Third Edition is an indispensable resource for the future of technical communication.




Assembling Critical Components


Book Description

Assembling Critical Components presents TPC as a collective identity and provides a framework for situating critical components of the field.







Trade and Industrial Series ...


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The Profession and Practice of Technical Communication


Book Description

This practical text offers a research-based account of the technical communication profession and its practice, outlining emergent touchpoints of this fast-changing field while highlighting its diversity. Through research on the history and the globalization of technical communication and up-to-date industry analysis, including first-hand narratives from industry practitioners, this book brings together common threads through the industry, suggests future trends, and points toward strategic routes for development. Vignettes from the workplace and examples of industry practice provide tangible insights into the different paths and realities of the field, furnishing readers with a range of entry routes and potential career sectors, workplace communities, daily activities, and futures. This approach is central to helping readers understand the diverse competencies of technical communicators in the modern, globalized economy. The Profession and Practice of Technical Communication provides essential guidance for students, early professionals, and lateral entrants to the profession and can be used as a textbook for technical communication courses.




Introduction to Library Public Services


Book Description

This volume emphasizes the changes wrought by technology. Chapters are arranged by type of service - reference services and sources, bibliographic instruction, interlibrary loan, circulation, reserve services, special collections, serials, media services and government documents.




NBS Special Publication


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