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The Business of Resort Management

Author : Peter Murphy

Publisher : Routledge

Page : 352 pages

File Size : 22,36 MB

Release : 2009-11-04

Category : Business & Economics

ISBN : 1136359362

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Book Description

How can owners and managers ensure that their considerable capital investments will return a competitive return on their investments? How can users and owners be sure they enjoy the promises of tantalizing marketing and real estate claims? Managing Sustainable Resorts Profitably combines business management principles with environmental and social concerns to offer development solutions to these questions. By taking an holistic and contemporary approach to the problem of developing sustainable tourism operations, this book provides a comprehensive assessment of the strategies that need to be considered by various governments, developers and, in particular, the customer-investor. The major features of resort development covered by this book include: • Environmental scanning of principal external and internal influential factors • The curse and blessings of seasonality • Competition for people’s recreation and retirement dollars • Guest activity programming • Environmental issues • Cruise ships as mobile resorts • Staffing issues in isolated areas • Financial challenges for owners and operators alike • Risk Management • Mutually beneficial options for various stakeholders Based on an analysis of global resort opportunities and trends, the book focuses on those generic features that differentiate regional resort management from urban-centric management needs and priorities. Using comparative case studies the author emphases best case/benchmark examples of a range of resorts – large and small, urban and rural - to illustrate what can be achieved.



Resorts

Author : Robert Christie Mill

Publisher : John Wiley & Sons

Page : 498 pages

File Size : 50,49 MB

Release : 2008

Category : Business & Economics

ISBN : 047174722X

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Book Description

This updated second edition of ""Resorts: Management and Operation"" addresses the expansion of the resort industry and provides practical, need-to-know information on the development and management of all aspects of these properties, which include ski areas, gaming properties, cruise ships, and spas.



Timeshare Resort Operations

Author : Randall S. Upchurch

Publisher : Routledge

Page : 328 pages

File Size : 21,5 MB

Release : 2006

Category : Business & Economics

ISBN : 0750679042

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Book Description

This book provides a complete overview of timeshare development and operation models. The authors take a comprehensive look at the present and future of this growing segment of the hospitality industry, including specialized approaches to marketing, human resources, service quality, finance, legal considerations and professional ethics. Timeshare, or vacation ownership, is a relatively recent leisure phenomenon. It emerged in the late 1950s as a way to secure extra capital resources to fund property expansion. Shareholders had the right to use these properties on a regular basis. Although arrangements have grown in complexity and variation, the model allows for customers to buy rights to use a property for a fixed time period each year. Timeshare arrangements have experienced rapid international growth particularly in the last fifteen to twenty years and are now an important vacation arrangement. Most of the world's major hotel and resort developers now operate timeshare properties. Firms like Marriott, Hilton, Hyatt, Disney and Ramada have brought a new formality and legitimacy to timeshare development and operation.



Mountain Resort Marketing and Management

Author : Armelle Solelhac

Publisher : Routledge

Page : 166 pages

File Size : 29,41 MB

Release : 2021-08-25

Category : Sports & Recreation

ISBN : 1000431622

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Book Description

Mountain resort tourism is a competitive environment, experiencing increasing growth in new markets such as China, that require the knowledge and skills developed by mature markets. This book provides these insights by offering a critical and up-to-date examination of the mountain industry. This book covers branding, management, and revenue optimization in an industry where very heavy investments are requested and mature markets need to ensure they remain competitive. Chapters include interviews with professionals and international experts on mature markets to shed light on the development and marketing strategies that make these resorts successful. Major issues facing mountain resorts today are addressed, including climate change, sustainability, COVID-19, the experience economy, yield management and dynamic pricing policies, and investment management. Offering valuable knowledge on how to successfully market and manage ski resorts in an ever-changing and competitive environment, this will be useful reading for upper-level students, researchers and current practitioners in winter sports, destination development and management, sport tourism, and development studies.



The Routledge Handbook of Hotel Chain Management

Author : Maya Ivanova

Publisher : Routledge

Page : 567 pages

File Size : 13,48 MB

Release : 2016-05-05

Category : Business & Economics

ISBN : 1317618440

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Book Description

Understanding the global hotel business is not possible without paying specific attention to hotel chain management and dynamics. Chains are big business, approximately 80 percent of hotels currently being constructed around the world are chain affiliated and, in 2014, the five largest brands held over a one million rooms. The high economic importance of the hotel chains and their global presence justifies the academic research in the field however, despite this, there is no uniform coverage in the current body of literature. This Handbook aids in filling the gap by exploring and critically evaluates the debates, issues and controversies of all aspects of hotel chains from their nature, fundamentals of existence and operation, expansion, strategic and operational aspects of their activities and geographical presence. It brings together leading specialists from range of disciplinary backgrounds and regions to provide state-of-the-art theoretical reflection and empirical research on current issues and future debates. Each of the five inter-related section explores and evaluates issues that are of extreme importance to hotel chain management, focusing on theoretical issues, the expansion of hotel chains, strategic and operational issues, the view point of the individual affiliated hotel and finally the current and future debates in the theory and practice of hotel chain management arising from globalisation, demographic trends, sustainability, and new technology development. It provides an invaluable resource for all those with an interest in hotel management, hospitality, tourism and business encouraging dialogue across disciplinary boundaries and areas of study. This is essential reading for students, researchers and academics of Hospitality as well as those of Tourism, Marketing, Business and Events Management.



Hotel Revenue Management

Author : Dave Roberts

Publisher : Business Expert Press

Page : 183 pages

File Size : 49,93 MB

Release : 2022-01-27

Category : Business & Economics

ISBN : 1637421923

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Book Description

This book guides the reader from the building blocks of revenue management, to pricing science and merchandising, and to broader issues of setting objectives in support of a revenue strategy. The discipline is evolving, and that evolution has been accelerated by the COVID-19 pandemic. Leaders in hotel revenue management, and more broadly in sales & marketing, need to understand these changes, and lead and adapt accordingly. This will require a strong foundation in analytics–not just modeling, but also business analytics in support of a holistic strategy. As more of the tactics of revenue management are executed through automation, and powered by machine learning, revenue managers will become more focused on strategy and will need to think about revenue management in the context of marketing, loyalty, and distribution. As the strategy component of the discipline increases, so too must the breadth of knowledge of revenue managers.



Food and Beverage Management in the Luxury Hotel Industry

Author : Sylvain Boussard

Publisher : Business Expert Press

Page : 205 pages

File Size : 39,51 MB

Release : 2021-02-16

Category : Business & Economics

ISBN : 1637420110

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Book Description

This book is an introduction to the management of food and beverage operations within a luxury hotel environment. It provides detailed coverage of operational areas within the food and beverage department, based on multiple real industry examples, allowing the reader to grasp the intricacies of the day-to-day running of outlets. Food and Beverage Management in the Luxury Hotel Industry is a reference for any hospitality management student wishing to gain sufficient knowledge in the subject, to conduct a quantitative and qualitative analysis of the department, through revenue and cost management, and quality audits. It also looks at the various trends shaping the industry today, particularly focusing on sustainability issues and ethical concerns.



Delivering the Guest Experience: Successful Hotel, Lodging and Resort Management

Author : Michael Collins

Publisher :

Page : 0 pages

File Size : 26,86 MB

Release : 2019-08-30

Category : Hotel management

ISBN : 9781792401527

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Book Description

Focuses on the application of sound customer service theory and best industry practices within the context of a hotel, lodging, or resort setting. Exceptional customer experiences and financial returns are interdependent and Delivering the Guest Experience explains this synergistic relationship.



Revenue Management for the Hospitality Industry

Author : David K. Hayes

Publisher : John Wiley & Sons

Page : 482 pages

File Size : 44,30 MB

Release : 2021-11-09

Category : Business & Economics

ISBN : 1119790778

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Book Description

REVENUE MANAGEMENT FOR THE HOSPITALITY INDUSTRY Explore intermediate and advanced topics in the field of revenue management with this up-to-date guide In the newly revised second edition of Revenue Management for the Hospitality Industry, an accomplished team of industry professionals delivers a comprehensive and insightful review of hospitality pricing and revenue optimization strategies. The book offers realistic industry examples from hotels, restaurants, and other hospitality industry segments that use differential pricing as a major revenue management tool. The authors discuss concepts critical to the achievement of hospitality professionals’ revenue management goals and include new examinations of the growing importance of effective data collection and management. A running case study helps students learn how to incorporate the revenue management principles and strategies included in the book’s 14 chapters. Written for students with some prior knowledge and understanding of the hospitality industry, the new edition also includes: A brand-new chapter on data analysis and revenue management that addresses many of the most important data and technology-related developments in the field, including the management of big data, data safety, and data security In-depth discussions of revenue management topics including Net Revenue Per Available Room, Direct Revenue Ratio, and other KPIs Major changes to the book’s instructor support materials and an expansion of the instructor’s test bank items and student exercises. An indispensable resource for students taking courses in hospitality management or business administration, Revenue Management for the Hospitality Industry, Second Edition is also ideal for managers and executives in the hospitality industry.



Project Management in Hotel and Resort Development

Author : Margaret Huffadine

Publisher : McGraw-Hill Companies

Page : 251 pages

File Size : 12,42 MB

Release : 1993-01-01

Category : Architecture

ISBN : 9780070308701

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Book Description

Hotel and resort development. It's one of the hottest, fastest-growing areas in the construction industry today, as well as one of the most creative and rewarding. But managing these unusually complex projects can pose plenty of potential headaches for the uninitiated. With the many clients on such projects who must be satisfied, the various contractors who must be dealt with, and all the different technologies that must be successfully implemented and coordinated, you need an exceptionally sophisticated and workable system of project management to pull it all together - smoothly, on time, and within budget. This book provides you with precisely that system! Drawing on the newest and most effective techniques of project management yet developed-techniques that are especially well-suited to the unique problems posed by hotel and resort development and other large commercial projects - this detailed, step-by-step guide takes you through every stage of the process. Among the many things you'll learn: how to establish market feasibility and minimize risk; how to ascertain the special functional needs of a particular hotel or resort complex and come up with an aesthetically pleasing, but cost-effective, plan to meet those needs; how to assemble a talented and smoothly functioning team, with tips on setting up clear lines of communication; how to balance the sometimes conflicting requirements of all the various clients involved - including owners, government authorities, hotel managers, and hotel users; how to conform to the constraints presented by budgetary and environmental concerns and still come up with a plan you'll be proud to put your name on; how to assure cost and quality control through every stage of the project; and how to achieve "hands-on" management of everything from the bidding process ... to procurements ... to planning and scheduling ... to liaisons with clients ... to each stage of construction ... to phase-out and completion of the project. Filled with fascinating case studies of ambitious hotel and resort projects that have been successfully and imaginatively carried out in recent years, this book is unequalled in providing expert advice on handling the complex issues you'll need to master a challenging and truly rewarding undertaking.