The Communication Clinic: 99 Proven Cures for the Most Common Business Mistakes


Book Description

The proven prescription for powerful business communication Sending an email plagued with typos. Rushing through a presentation. Never saying “no.” Under-dressing for a company event. What do these all have in common? Bad messaging. The Communication Clinic is a comprehensive, commonsense guide to getting the job of your dreams and presenting yourself in the best light through your writing, speaking, body language, and overall appearance. In no time, you’ll begin recognizing the subtle mistakes that are holding you back, and taking steps to overcome them. The Communication Clinic provides the proven prescription for: • Writing effective emails • Developing a professional presence • Mastering verbal and nonverbal communication • Using social media for career success • Designing and delivering powerful presentations • Being assertive (but not aggressive) in person and online • Managing conflict Business interactions are increasingly done over digital platforms and across traditional boundaries. Never has clear communication been more critical. Unskilled communicators can create awkward situations, negatively affect business profitability, and even end their own careers with a few poorly chosen keystrokes. Consult The Communication Clinic and you’ll show everyone that you understand your job, that you care about your career, and that you work well with others—all of which come across loud and clear through effective communication.




Communication the Cleveland Clinic Way: How to Drive a Relationship-Centered Strategy for Exceptional Patient Experience


Book Description

Put relationship-centered communication at the forefront of care Today, physicians face a hypercompetitive marketplace in which they must meet unique and complex patient needs as efficiently as possible. But in a culture prioritizing clinical outcomes above all, there can be a tendency to lose sight of one of the most critical aspects of providing effective care: the communication skills that build and foster physician-patient relationships. Studies have shown that good communication between doctors and patients and among all caregivers who interface with patients directly results in better clinical outcomes, reduced costs, greater patient satisfaction, and lower rates of physician burnout. In Communication the Cleveland Clinic Way, Dr. Adrienne Boissy and her team tell the story of how Cleveland Clinic created and applied the R.E.D.E. to Communicate: Foundations of Healthcare program, making the world-renowned hospital system a leader in relationship-centered care. They provide a step-by-step guide for healthcare leaders and decision-makers to design, develop, and implement communication skills training in their own institutions. Learn how to: • Craft an effective, colleague-supported communication skills program to include veteran physicians, residents, and medical students • Leverage creative program design and data transparency to engage and facilitate staff physicians and advanced care providers • Identify common misperceptions and myths in healthcare communication and respond to them successfully • Cultivate a true sense of empathy—with patients and fellow caregivers alike—while maintaining professionalism In a field where difficult conversations and stressful relationships are commonplace, clinicians need a structured approach to enable them to deliver the best care possible. Communication the Cleveland Clinic Way is the blueprint for establishing a relationship-centered program that will improve patient experience, reinvigorate doctors’ passion for their work, and elevate any organization.




Everybody Needs a Turn


Book Description

It's no fun when you have to wait. And Hanna has to wait for her little brother Peter a lot. She waits at the speech-language pathologist's office, at story time-will it ever be her turn? Many brothers and sisters of children with a speech-language disorder have a hard time understanding why their sibling is getting extra attention. It's no surprise when they feel left out. This engaging story shows how Hanna, with a little help, learns to understand her feelings and find a way for both Peter and her to have their turn. The endearing illustrations bring the story to life and make this a warm and accessible story for sharing at bedtime-or anytime. This book can be used by parents, speech-language pathologists, and educators as a springboard for more conversations. It includes a section of helpful and practical communication tips for the whole family. Discussion starters help children understand and communicate their feelings.







Speech Sound Disorders


Book Description

Speech Sound Disorders: For Class and Clinic, Fourth Edition offers a readable and practical guide to the care of speech sound disorders, emphasizing evidence-based principles and procedures that underlie almost all clinical approaches, making this an ideal choice for a wide variety of undergraduate and graduate courses. Nearly twenty-five percent of the chapters offer hands-on analyzes of speech samples from real children. The PluralPlus companion website contains dozens of downloadable assessment and treatment resources for both students and professionals. For an instructor, Speech Sound Disorders provides clear discussions of the connection between speech development and clinical decision making, consistent formatting across chapters, sample syllabi, options for PowerPoint presentations, and hundreds of review questions and "learn by doing" exercises for in-class activities and homework assignments. Key Features: Each chapter begins with learning objectives and key words, and ends with conclusions and review questionsReadable and practical discussions of complex clinical topicsCoverage of speech sound disorders from infants through adultsClear link between speech development and clinical decision makingEmphasis on underlying principles and procedures New to the Fourth Edition: Stronger links between speech development and treatmentInvited chapters on AAC, bilingualism, speech production, and speech perceptionFive "learn by doing" chapters with speech exercises from real children40 exercises based on speech samples from real childrenPractical, hands-on discussion of assessment Speech Sound Disorders: For Class and Clinic, Fourth Edition is virtually a new book, about eighty percent updated and revised, with a new title and new contributors. The new title reflects changes in the profession and the new contributors add their expertise in language, language variations, speech production and perception, and assistive technology. Disclaimer: Please note that ancillary content (such as documents, audio, and video, etc.) may not be included as published in the original print version of this book.




Counseling in Communication Disorders


Book Description

Now in its third edition, Counseling in Communication Disorders: A Wellness Perspective continues to be an essential and admired text for counseling related courses in graduate speech-language pathology and audiology programs. The counseling skills introduced in this book are based on the model of positive psychology, a rapidly growing branch of psychology that focuses on mental health and well-being and how to achieve and maintain these states. By incorporating the key elements of positive psychology into clinical practice, clinicians can more effectively help patients live productively and successfully with their communication disorders. The authors offer examples, exercises, and specific techniques for working with individuals and their families across the spectrum of communication disorders, from infancy through end-of-life needs. In addition, they also feature one-on-one activities and model workshop examples for use in teaching counseling strategies to groups or classes. New to the Third Edition: Expanded information on issues concerning cultural diversity, especially in regard to children and their familiesExpanded strategies for recognizing and growing strengths in family dynamics including early intervention.Extended considerations for counseling individuals and families when deterioration of abilities is expected.More in-depth information on the unique problems of persons with mild cognitive impairment, primary progressive aphasia, and chronic traumatic encephalopathy.Updates on findings and issues in Positive PsychologyInformation introducing clinicians and students to Posttraumatic Growth and its relevance to the fieldUpdated counseling literature throughout With its updates and additions, Counseling in Communication Disorders: A Wellness Perspective, Third Edition, is destined to remain a popular resource and teaching tool for developing speech-language pathologists and audiologists.




Difference Or Disorder


Book Description

Accurately differentiate between errors that are related to second-language influence or are due to a communication disorder. Is your student having difficulty because they have an impairment or because they are learning a second language? Improve instructional targets for culturally and linguistically diverse students in the general education classroom as well as make gains and improve referrals for special education. The framework used in this book makes it easy for any education professional to distinguish between language differences and language disorders regardless of your own language background.




Communicating in the Clinic


Book Description

This book addresses the question of how health care teams function on a daily basis through an innovative ethnography of communication in an interdisciplinary geriatric team. To illustrate the complexity of teamwork, backstage communication processes among team members are richly described, their effects on frontstage communication with patients delineated, m and a model of embedded teamwork developed. The presentation enables readers to explore the relationships among epistemology, methodology, and writing practices in health care




The Cleveland Clinic Way: Lessons in Excellence from One of the World's Leading Health Care Organizations VIDEO ENHANCED EBOOK


Book Description

This is the future. Join the revolution. Transform your organization the Cleveland Clinic way. "One of the best healthcare systems in the world." President Barack Obama American healthcare is in crisis. It doesn't have to be. There's a revolution going on right now. On the frontiers of medicine, some doctors have developed an approach for treating people that is more effective, more humane, and more affordable. It's an approach to healthcare that has captured the attention of the media and business elite--and the President of the United States. It's all happening at Cleveland Clinic, one of the most innovative, forward-looking medical institutions in the nation. In this groundbreaking book, the man who leads this global organization, Toby Cosgrove, MD, reveals how the Clinic works so well and argues persuasively for why it should be the model for the nation. He details how Cleveland Clinic focuses on the eight key trends that are shaping the future of medicine. Readers will learn: Why group practices provide not only better--but cheaper--care Why collaborative medicine is more effective How big data can be harnessed to improve the quality of care and lower costs How cooperative practices can be the wellspring of innovation Why empathy is crucial to better patient outcomes Why wellness of both mind and body depends on healthcare, not sickcare How care is best provided in different settings for greater comfort and value How tailor-made care treats a person instead of a disease This enhanced eBook includes 8 videos that include interviews with the doctors and executives who helped shape the Cleveland Clinic’s successful strategy. It also includes visuals of patients/doctor interactions and the hospital’s facilities. At its core is Cleveland Clinic's emphasis on patient care and patient experience. A refreshingly positive and practical vision of healthcare, The Cleveland Clinic Way is essential reading for healthcare and business executives, medical professionals, industry analysts, and policymakers. It gives leaders lessons they can apply to their own organizations to achieve results and empowers average Americans to make more informed healthcare decisions. PRAISE FOR THE CLEVELAND CLINIC WAY "A brilliant doctor and leader lays out practical and thought-provoking prescriptions for America's healthcare future. A must-read." -- Jack Welch, former Chairman and CEO of General Electric Company "The Cleveland Clinic Way is what the healthcare system in this country needs: honesty about the challenges, optimism about our ability to address them, and a focus on solutions. A must-read for healthcare leaders, it's written in clear, inclusive language that makes it just as valuable for the rest of us." -- John Chambers, Chairman and CEO of Cisco "A pioneer in American healthcare, Toby Cosgrove shows just how the diligence and innovative thinking behind Cleveland Clinic has helped solve fundamental problems most other places barely touch. There are lessons here for everyone--patient, physician, and policymaker alike." -- Atul Gawande, MD, professor at Harvard Medical School and bestselling author of The Checklist Manifesto "Toby Cosgrove frames the eight important trends that will transform the U.S. healthcare system. The Cleveland Clinic Way is a good road map for those who want to make the U.S. healthcare system better." -- Jeffrey Immelt, Chairman and CEO of General Electric Company




Measuring Voice, Speech, and Swallowing in the Clinic and Laboratory


Book Description

Measuring Voice, Speech, and Swallowing in the Clinic and Laboratory provides a definitive reference and text for methods of measurement of voice, speech, and swallowing functioning and disorders. It was developed for measurement courses in speech-language pathology graduate and doctoral programs and is also an essential reference for practitioners or anyone who needs to make quantitative assessments of the systems involved. The goal of this text is to provide basic information on the instruments and measures commonly used for assessing and treating persons with disorders of voice, speech, and swallowing for clinical practice, research studies, and conducting clinical trials. New developments in electrical and magnetic stimulation for noninvasive stimulation of nerves, muscles, and the brain are provided for augmenting treatment benefits for persons with voice, speech, and swallowing disorders. Other new techniques included are electromyography, articulography, transcranial magnetic stimulation, functional MRI, fNIRS, DTI, and transcranial direct current stimulation for treatment applications. The text includes methods for recording and analyzing speech, acoustics, imaging and kinematics of vocal tract motion, air pressure, airflow, respiration, clinical evaluation of voice and swallowing disorders, and functional and structural neuroimaging. Many of the methods are applicable for use in clinical practice and clinical research. Key Features: More than 250 full-color imagesSummary tables to guide selection of instruments and measures for various applicationsEach chapter begins and ends with an overview and conclusion for review of contentAppendices of measurement standards Clinical investigators and clinicians wanting to measure voice, speech, and swallowing functions for clinical documentation will benefit from this book, as will students and professors. Measuring Voice, Speech, and Swallowing in the Clinic and Laboratorypulls together the necessary information on methods of measurement from different disciplines and sources into one convenient resource. Information on measurement in the fields of voice, speech, and swallowing is now readily available for training doctoral students and guidance of clinicians incorporating instrumental assessment into their practice.