The Organizational Measurement Manual


Book Description

The Organizational Measurement Manual is a step-by-step guide to creating performance measurements at the working level. It addresses the procedures for identifying, designing, monitoring and using measurements and how these might relate to other objectives and initiatives within an organization. In so doing it explores the use of general performance measurement as a management tool for the key areas of control, customer satisfaction and business improvement. The book is clearly differentiated from many other publications on the subject of measurement by the firm distinction made between general, strategic measurement that represents an umbrella approach to the quantification of performance and the monitoring of process-level attributes that directly relate to the performance of an individual work team. The benefits of, and best practice approach to, the use of process-level measurements are clearly explained.




Measuring and Improving Social Impacts


Book Description

Identifying, measuring and improving social impact is a significant challenge for corporate and private foundations, charities, NGOs and corporations. How best to balance possible social and environmental benefits (and costs) against one another? How does one bring clarity to multiple possibilities and opportunities? Based on years of work and new field studies from around the globe, the authors have written a book for managers that is grounded in the best academic and managerial research.It is a practical guide that describes the steps needed for identifying, measuring and improving social impact. This approach is useful in maximizing the impact of different types of investments, including grants and donations, impact investments, and commercial investments.With numerous examples of actual organizational approaches, research into more than fifty organizations, and extensive practical guidance and best practices, Measuring and Improving Social Impacts fills a critical gap.










The Manual of Strategic Planning for Cultural Organizations


Book Description

The Manual of Strategic Planning for Cultural Organizations adopts a hollistic approach to the creative world of cultural institutions. By encompassing museums, art galleries, gardens, zoos, science centers, historic sites, cultural centers, festivals, and performing arts, this book responds to the reality that boundaries are being blurred among institutional types—with many gardens incorporating exhibitions, many museums part of multidisciplinary cultural centers and festivals.. As cultural leaders transform the arts in the twenty-first century, this “whole career” manual will prepare readers for every stage. Three key areas covered are: Leadership change. This chapter explains the role of strategic planning when an institution is going through the process of hiring a new director. A question we are frequently asked is “Should the strategic plan precede the search process or should it wait until the new director takes up the position?” Institutional change. Increasingly, cultural organizations are going through major change: from public-sector agencies to nonprofit corporations; from private ownership to non-profit status; from nonprofit status to a foundation, and many other variations. This book addresses the role of strategic planning during these transitions. Staff empowerment. This manual addresses the opportunities for staff at all levelsto grow by participating in strategic planning. This edition focuses on how to engage and empower staff. A Guide for Museums, Performing Arts, Science Centers, Public Gardens, Heritage Sites, Libraries, Archives, and Zoos is a game-changing book with broad reach into the cultural sector, while still serving the museum community.




Organizational Research Methods


Book Description

`This text provides a timely and comprehensive introduction to major research methods in the Organizational sciences. It will be a boon to all students conducting their projects in this area, and may well become a standard reference for staff teaching research methods to undergraduate and postgraduate students of business studies or organizational behaviour′ - Professor Neil Anderson, Goldsmiths College, University of London ′This reasonably priced text would provide an invaluable starting point for those considering undertaking research in organisational settings′ - Paula Roberts, Nurse Researcher This book provides the reader with clear pointers for how to conduct organizational research appropriately, through planning and making informed and systematic research decisions, to understanding the ethical implications of applied organizational research, to implementing, reporting and presenting the findings to the highest possible standards. It provides an overview of a wide variety of research strategies, methods of data collection (both qualitative and quantitative) and analysis in a volume accessible to both an undergraduate, postgraduate and practitioner readership alike. Organizational Research Methods also represents a useful aid to the report writing task, indicating ways in which the project material can be most effectively organised for academic and feedback purposes, and by drawing upon real-life organizational contexts and examples to help the reader understand the core issues. Finally, the book offers a clear, manageable procedure for preparing a presentation to an academic or an organizational audience. Providing practical guidance on all elements of the research process, this book will be essential reading to all undergraduate and postgraduate students, as well as researchers, in psychology, organizational studies and management disciplines.










Six Sigma


Book Description

'Six Sigma' is a quality concept initially used by Motorola and then developed beyond manufacturing by GE Capital. It has underpinned that organisation's phenomenal success. In essence it is a way of scientifically measuring your current success (or failure) rate in relation to customer expectations (regardless of industry sector) and then ensuring that improvements are made. Six Sigma is the application of a new model of working, statistical measurement and process control to TQM. The 'normal' position of businesses today is three sigma (or a defect rate of about 5-10%); six sigma - a defect rate of less than four in every million - is the ultimate goal. This book explains the concept of Six Sigma and its statistical basis; explains the benefits which can be achieved by using it in any company and then outlines how to implement such a programme.







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