The Special Request


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Nena - Special Request


Book Description

Right then Jonathan, I think that covers everything, I certainly can't think of anything else." "Well there was one thing Chris, do you know who the tour manager will be?" "I was planning on doing it myself, why?" "Well we were rather hoping that that German girl could do it, nothing personal like." "German girl?" then it dawned on him, Nena, his alter ego. Book 5 in the Nena series sees our part time heroine once more getting in a bit over his/her expectations!










Service Automation Framework


Book Description

Service Automation is the concept of achieving customer loyalty by the use of automated technologies and builds upon a large demographic and sociological trend. We are the self-service generation, who are able to make our own decisions. The self-service generation is nowadays used to search, evaluate and purchase products online for a number of years now. This book will give you deep insight into the concept of Service Automation, the concept by which you can automate customer service in your organization. If you adequately apply Service Automation in your organization, you will see both employee and customer satisfaction rise and significantly increase the number of people who ‘like’ your company. The Service Automation Framework (SAF®) has been created to find a methodical way to discuss Service Automation. It offers a simplistic version of any organization, which includes a number of processes that every organization can think of to systematically enhance its Service. As with any model, it is a simplified version of reality, but it structures the mind and provides uniform terminology when discussing the contents with co-workers and colleagues. Nothing more, nothing less. We encourage you to adapt and apply the model in any way that you see fit and which helps you and your organization. This book is intended for anyone who has ever experienced that the level of Service in his organization can be increased and is looking for guidance on a step-by-step model to achieve this, whether you are an entrepreneur, executive, consultant or work in the field of academia.




Network Protocol Design with Machiavellian Robustness


Book Description

This thesis is on the subject of network protocol design. It takes a collection of known, practical problems that we face on the Internet—namely, abuses of the network—and considers these problems in light of both existing practical countermeasures and abstract analysis. Protocol design features and techniques with Machiavellian robustness are then proposed to address these problems, to the extent that such a remedy is possible. A protocol called ‘Invite’ is then designed from scratch using these new techniques. The Invite protocol thus serves as a practical example of design for Machiavellian robustness, but its duty as a protocol is to convey that robustness to some other protocol, so it is then applied to email (and its well-known abuses such as spamming and mailbombing). In that context, its effectiveness is analysed and compared with other approaches, both proposed and currently practised. Lastly, the broader implications of Machiavellian robustness are considered, suggesting possible avenues of future research.







Beginning Tagalog


Book Description

A comprehensive, one-year introductory textbook for Tagalog, the language spoken in the Philippines. Beginning Tagalog has been designed to meet the specific needs of adult native speakers of English who wish to learn spoken Tagalog, though students with other language backgrounds may be able to follow the course with profit. With fairly intensive class scheduling, and assuming laboratory assignments and home study, the text can be covered in one academic year. The text is designed to accomplish two aims. The first is to impart oral control of Tagalog and, by means of an acquaintance with the major patterns of the language, to provide the means for additional independent study that will lead to a full mastery of the structures and a vocabulary that is sufficiently broad to meet the needs of most students. The second aim is to provide accurate, up-to-date information about the patterns of Filipino culture that will enable a student to understand the social customs, standards, values, and aspirations of the Filipino people, in order to prepare him for sympathetic, enlightened, and useful participation in the context of Filipino society. . . . The text consists of 25 units and appendices. In the first half of the text, the student plays the part of hearer and speaker, with only incidental reading of oral dialogs and drills. From Unit XIII on there is a reading section designated for each unit, correlated with the primarily spoken materials, but designed to promote facility in the orthography and distinctive patterns of the written language. . . The basic format is as follows: A. Basic Dialog B. Cultural and Structural Notes C. Pronunciation Exercises (to Unit XIII) D. Drills and Grammar E. Cumulative Drills F. Visual-Cue Drills G. Comprehension-Response Drills H. Readings (from Unit XIII)"




The Dublin review


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The Dublin Review


Book Description