Total Quality Management in Human Service Organizations


Book Description

Total Quality Management (TQM) is shaping the management of the 1990s. This book is the first to present TQM concepts with social service administrators in mind. With examples drawn from public administration, gerontology, public health and non-profit-making organizations, the book provides sound background information on TQM for practitioners.




Total Quality Management In The Public Sector


Book Description

Total Quality Management (TQM) is a set of concepts, tools and applications which has been so successful in manufacturing industry that we are now witnessing experimentation in the transference of Total Quality Management to the public sector provision of government, health and education in North America, Europe and elsewhere. TQM is starting to set a new paradigm for management approaches in the public sector and "not for profit" enterprises. All key public service managers should at least need to know the basics of TQM, its possibilities and limitations for the public sector, and particularly the types of applications which could work for them. For all public sector managers this book provides: a clear understanding of the key concepts of TQM; a critical understanding of their relevance to the public sector; empirical evidence of TQM applications in government, health and education; and exploration of the public sector TQM possibilitites yet to be realized. It draws throughout on case examples from Britain, Canada, the USA and continental Europe which illustrate the application of TQM to the public sector.




Total Quality Management (Tqm)


Book Description

This book - "Total Quality Management" -should be of interest to managers of all levels in; public sector, private sector, and voluntary organisations.While local authority organisations and some government departments my have difficulties in adapting TQM in areas such as social service and education and training, this book demonstrates how TQM programmes can be beneficial to such organizations if properly planned and implemented. This book should appeal to those following formal studies in Management from certificate level up to Master of Business Administration degree. The practical treatment given to the planning and implementation of Total Quality Management (TQM) make it a "must-read" for managers who are preparing to introduce TQM or any quality systems into their organisations. This bookshould alsomake interesting reading for managers and potential managers who do not want to undertake formal management studies but want to acquire some management tools. It will enhance the reader's range of managerial skills and help improve organisation effectiveness and efficiency.




Total Quality Management (TQM): Concepts, Implementation and Applications


Book Description

The opening study in Total Quality Management (TQM): Concepts, Implementation and Applications investigates the quality of administrative services and student satisfactionan important dimension of Total Quality Managementprovided in higher education institutions. A questionnaire survey, developed using the well-known service quality model SERVQUAL, was used to explore its five dimensions, namely: reliability, assurance, tangibles, empathy, and responsiveness. Following this, the authors empirically examine the relationship between Total Quality Management-SMEs performance and organizational culture under a moderation model in the Kingdom of Saudi Arabia. The research utilizes partial least squares to examine the moderating effect of organizational culture on the association between Total Quality Management and SMEs performance. Lastly, the authors develop a model and empirically test it to assess the impact of Total Quality Management on incremental and radical innovation and customer satisfaction, finding that Total Quality Management is positively linked to incremental and radical innovation, whereas no association was found for radical innovation and customer satisfaction.




Total Quality Management in the Public Sector


Book Description

Total Quality Management (TQM) is a set of concepts, tools and applications which has been so successful in manufacturing industry that we are now witnessing experimentation in the transference of Total Quality Management to the public sector provision of government, health and education in North America, Europe and elsewhere. TQM is starting to set a new paradigm for management approaches in the public sector and "not for profit" enterprises. All key public service managers should at least need to know the basics of TQM, its possibilities and limitations for the public sector, and particularly the types of applications which could work for them. For all public sector managers this book provides: a clear understanding of the key concepts of TQM; a critical understanding of their relevance to the public sector; empirical evidence of TQM applications in government, health and education; and exploration of the public sector TQM possibilitites yet to be realized. It draws throughout on case examples from Britain, Canada, the USA and continental Europe which illustrate the application of TQM to the public sector.




Social Services Administration In Hong Kong: Theoretical Issues And Case Studies


Book Description

This book collates a number of case studies by former students from the Master of Arts (Social Work) programme whose stream of study was Social Services Administration. Many of these studies involved the action learning projects conducted by them. Academic colleagues and experienced administrators in the welfare and health sector also contribute their insights and experience regarding the major theoretical and practical issues in social services administration.




Comprehensive Handbook of Social Work and Social Welfare, Social Work Practice


Book Description

Comprehensive Handbook of Social Work and Social Welfare, Volume 3: The Profession of Social Work features contributions from leading international researchers and practitioners and presents the most comprehensive, in-depth source of information on the field of social work and social welfare.




Social Services in the Workplace


Book Description

Discover the challenges and pitfalls awaiting occupational social workers in the coming years!Social Services in the Workplace: Repositioning Occupational Social Work in the New Millennium will help you meet the challenges that the rapidly changing world of work today presents. These challenges offer new opportunities for you as a social work professional in general and for the field of occupational social work in particular. Globalizing economies, downsizing, rightsizing, mergers, and corporate acquisitions continue to challenge work organizations and impact the lives of workers and their families. These trends have led to an increased need for the provision of social work services to employed, unemployed, and transitional workers and their families, and to businesses of all types and sizes. To meet the challenges facing the world of work in the 21st century, the social work profession must put special emphasis on the diverse roles that social workers can take in the workplace--from the micro to the macro--both within workplace settings and in the context of more traditional local, national and global agencies.Social Services in the Workplace proposes an expanded paradigm for social work practice in the context of the workplace, spanning the gamut from corporate and union settings to 'workfare’or welfare-to-work programs. It provides a wide array of theoretical, conceptual, and empirical examinations of evolving and innovative roles that the social work profession can fulfill in the world of work. Given today's volatile global market conditions, which dictate rapid changes in the organization and conditions of work, Social Services in the Workplace examines opportunities and dilemmas for the social work profession and points to the paths that the profession must take in the near future to remain viable.Social Services in the Workplace focuses on: defining domains for practice techniques that work and aspects to emphasize in various workplace environments provision of social work services to workers and their families welfare-to-work programs formulating organizational policies and procedures Social Services in the Workplace: Repositioning Occupational Social Work in the New Millennium brings into focus the practice of social work in the workplace. With this book, social work students and practitioners can gain a new perspective on the field and learn of new opportunities for employment and practice in the world of work. Academicians can use the book in their Social Work Practice classes, and researchers will discover ideas that will spark innovative research in this field. Corporate executives and human resource managers will gain a new understanding of how the social work profession can benefit their employees, their families, and the work organization. No matter which of these categories you fit into, Social Services in the Workplace will shed light on this expanding field.




Developing Quality in Personal Social Services


Book Description

First published in 1997, this volume is about the challenge of introducing business-originated concepts of quality assurance, personal social services are currently confronted with all over Europe. Undoubtedly, the new orientation towards a more business-like approach in social welfare settings will raise professionalism, "client-orientation" and controlling (instead of mere inspection). There is evidence, however, that the specificities of personal social services are not always taken into account if it comes to introducing market values and mechanisms. Due to this development it becomes essential to promote more adequate criteria for quality standards in the very field of personal social services. The challenge is to maintain a certain standard of service provision while at the same time reconsidering the preconditions for defining quality. This will imply the search for a consensus between allegedly diverging approaches, i.e. between their different basic concepts, aims and standards. Given the social and economic context within which these developments are taking place, the focus of the contributions is on their critical assessment in different European countries. An overview is given about national developments in the areas of care for older persons and other social services. The contributors from Austria, Belgium, Denmark, Finland, Germany, Italy, the Netherlands, Norway, Sweden, and the UK look at how and by whom quality is defined and what challenges the actors of the traditionally mixed economy of personal social services are meeting. Empirical evidence about user involvement and satisfaction is given but also theoretical reasoning about the impact of business approaches on a "pubic good". Thus, the book tries to fill an important gap in practice, research and policy-making concerning personal social services and quality issues.