Work Process Knowledge


Book Description

Work Process Knowledge brings together the findings of twenty-four leading researchers on new forms of work and the demands these place on workers' knowledge and skill. Their findings, based on a new set of investigations in a wide range of manufacturing and service industries, identify the kinds of knowledge required to work effectively in the post-Taylorist industrial organization. Raising fundamental issues for current industrial policy, science and technology policy, and ways of managing the post-Taylorist organization and developing human resources, this book will be of essential interest to academics and professionals working in the fields of management, human resource development, and workplace learning.




European Perspectives on Learning at Work


Book Description

Recoge: 1. Introduction and overview - 2. Individual and organisational dimensions of work process knowledge - 3. Explicit and implicit learning at work - 4. Learning at work: obstacles and opportunities - 5. Analysis of work process knowledge for teaching and learning - 6. Design of curricula and work process knowledge - 7. Policy issues.




The Complete Business Process Handbook


Book Description

The Complete Business Process Handbook is the most comprehensive body of knowledge on business processes with revealing new research. Written as a practical guide for Executives, Practitioners, Managers and Students by the authorities that have shaped the way we think and work with process today. It stands out as a masterpiece, being part of the BPM bachelor and master degree curriculum at universities around the world, with revealing academic research and insight from the leaders in the market. This book provides everything you need to know about the processes and frameworks, methods, and approaches to implement BPM. Through real-world examples, best practices, LEADing practices and advice from experts, readers will understand how BPM works and how to best use it to their advantage. Cases from industry leaders and innovators show how early adopters of LEADing Practices improved their businesses by using BPM technology and methodology. As the first of three volumes, this book represents the most comprehensive body of knowledge published on business process. Following closely behind, the second volume uniquely bridges theory with how BPM is applied today with the most extensive information on extended BPM. The third volume will explore award winning real-life examples of leading business process practices and how it can be replaced to your advantage. Learn what Business Process is and how to get started Comprehensive historical process evolution In-depth look at the Process Anatomy, Semantics and Ontology Find out how to link Strategy to Operation with value driven BPM Uncover how to establish a way of Thinking, Working, Modelling and Implementation Explore comprehensive Frameworks, Methods and Approaches How to build BPM competencies and establish a Center of Excellence Discover how to apply Social BPM, Sustainable and Evidence based BPM Learn how Value & Performance Measurement and Management Learn how to roll-out and deploy process Explore how to enable Process Owners, Roles and Knowledge Workers Discover how to Process and Application Modelling Uncover Process Lifecycle, Maturity, Alignment and Continuous Improvement Practical continuous improvement with the way of Governance Future BPM trends that will affect business Explore the BPM Body of Knowledge




Facilities Management and Development for Tourism, Hospitality and Events


Book Description

Facilities planning for tourism, hospitality and events (THE) is an important subject from both theoretical and applied perspectives, as land, property and resources represent major components of the foundation of the industry. As future managers, it is imperative that students have a sound basic knowledge of property and the various resources, systems and services associated with it. Covering important contemporary subjects such as sustainable planning and environmental management, this book considers the planning, development and management of facilities operations from several key perspectives, drawing upon the expertise of complementary experts in the design, management and development of THE facilities.




Acquisition and Understanding of Process Knowledge Using Problem Solving Methods


Book Description

The development of knowledge-based systems is usually approached through the combined skills of knowledge engineers (KEs) and subject matter experts (SMEs). One of the most critical steps in this activity aims at transferring knowledge from SMEs to formal, machine-readable representations, which allow systems to reason with such knowledge. However, this is a costly and error prone task. Alleviating the knowledge acquisition bottleneck requires enabling SMEs with the means to produce the desired knowledge representations without the help of KEs. This is especially difficult in the case of complex knowledge types, like processes. The analysis of different application domains uncovers that process knowledge is one of the most frequent knowledge types, whose complexity requires specific means to enable SMEs to represent processes in a computational form. Additionally, such complexity and the increasingly large amount of data that process executions generate in knowledge-intensive domains, like Biology or Astronomy, requires analytical means with high abstraction capabilities to support SMEs in the analysis of such processes. This book presents methods and tools that enable SMEs to acquire process knowledge from the domains, formally represent such knowledge, reason about it, and understand process executions by analyzing their provenance. We describe the utilization of Problem Solving Methods as the main knowledge artifacts for process acquisition and analysis in two innovative ways. First, as formalizations of the reasoning strategies needed for processes and, second, as high-level, domain-independent, and reusable abstractions of process knowledge to provide SMEs with interpretations of process executions.




Organizing Business Knowledge


Book Description

A systematic and powerful method for organizing and accessing business knowledge.




Areas of Vocational Education Research


Book Description

This book provides an overview of some fundamental topics of international Technical and Vocational Education and Training (TVET), e.g. genesis of TVET research, fields of TVET research, curriculum development, TVET planning and developing, methods of TVET research etc. The International Handbook of Technical and Vocational Education and Training Research (Rauner/Maclean), published in 2009 by Springer, was the first handbook to provide a comprehensive coverage of TVET research in an international context and with a special focus on research and research methods. Building upon the great success of this handbook and replying to the great demand expressed by researchers, (postgraduate) students and decision makers in VET, this new book “Areas of Vocational Education Research” focuses on providing an easier accessible overview of the fundamental topics of international TVET research.




Business Enterprise, Process, and Technology Management: Models and Applications


Book Description

"This book generates a comprehensive overview of the recent advances in concepts, technologies, and applications that enable advanced business process management in various enterprises"--Provided by publisher.




Digital Workplace Learning


Book Description

This book aims to provide insight into how digital technologies may bridge and enhance formal and informal workplace learning. It features four major themes: 1. Current research exploring the theoretical underpinnings of digital workplace learning. 2. Insights into available digital technologies as well as organizational requirements for technology-enhanced learning in the workplace. 3. Issues and challenges for designing and implementing digital workplace learning as well as strategies for assessments of learning in the workplace. 4. Case studies, empirical research findings, and innovative examples from organizations which successfully adopted digital workplace learning.




Behavioral Kaizen: Through Training and Development Intervention with Reference to Aviation Industry


Book Description

Kaizen, a production term, often used in operations and productions for ‘continuous improvement’ of the processes, methods or procedures. Kaizen can also be used in behavior which means continues improvement in behavior. The book describes about the term Kaizen which can be used as continuous improvement in behavior with training and development intervention with reference to Aviation industry. Behavior plays a vital role in Aviation industry for crew members on board or off board and even to the customers who are travelling. The book also highlights the behavior of airhostesses/crew members before and after certain experience and their way of handling customers. The book also covers the latest development in training and development which describes the various methods of training and development. It contains pre and post training behavior, a comparison between pre and post and measures to improve the behavior after training.