More Brief Therapy Client Handouts


Book Description

The highly anticipated follow-up to Brief Therapy Client Handouts?now with even more practical, therapeutically sound strategies for helping clients change behaviors and address problems. Building on the success of Brief Therapy Client Handouts, this unique sourcebook provides a comprehensive collection of over 200 jargon-free, ready-to-use psycho-educational handouts, including concise articles, exercises, visual aids, self-assessments, and discussion sheets that support your clients before, during, and between sessions. Featuring a strong focus on mindfulness and cognitive therapy, More Brief Therapy Client Handouts incorporates sensitively written handouts addressing timely topics such as positive counseling strategies, psycho-spirituality, and using trance for pain management and weight loss. This exceptional resource features: A helpful Therapist Guide opens each chapter with learning objectives and creative suggestions for use of material More handouts devoted to parents, couples, families, and children Strategies and tasks within each handout for clients to do on their own or in the therapist's office as part of the session Assessment questionnaires targeting specific issues, including personality traits, automatic thoughts, core beliefs, symptoms of panic, and repetitious thoughts and behavior Exercises and worksheets such as Power Thinking Worksheet, Thought Record and Evaluation Form, Thought Changer Forms, Self-Talk Record, Selves and Parts Record, and Daily Food Log Practical and empowering, More Brief Therapy Client Handouts helps you reinforce and validate ideas presented in therapy and reassure clients during anxious times in between sessions. With a user-friendly design allowing you to easily photocopy handouts or customize them using the accompanying CD-ROM, this therapeutic tool will save you precious time and maximize the full potential of the material.




Build a Great Team


Book Description

With library staffing levels and services cut to the bone, creating a team that communicates well and functions smoothly is more important than ever. Building on the model of her bestselling book Be A Great Boss, Hakala-Ausperk presents a handy self-guided tool to the dynamic role of team-building. Organized in 52 modules, designed to cover a year of weekly sessions but easily adaptable for any pace, this workbook will show you how to Manage staff across different age groups and skill sets Improve communication between team members Mentor other staff members Keep your team organized in a culture of change Suitable for all levels of management, from first-line supervisors to library directors, this book lays out a clear path to learning the essentials of building and maintaining a first-rate team.




Teaching Naked


Book Description

You've heard about "flipping your classroom"—now find out how to do it! Introducing a new way to think about higher education, learning, and technology that prioritizes the benefits of the human dimension. José Bowen recognizes that technology is profoundly changing education and that if students are going to continue to pay enormous sums for campus classes, colleges will need to provide more than what can be found online and maximize "naked" face-to-face contact with faculty. Here, he illustrates how technology is most powerfully used outside the classroom, and, when used effectively, how it can ensure that students arrive to class more prepared for meaningful interaction with faculty. Bowen offers practical advice for faculty and administrators on how to engage students with new technology while restructuring classes into more active learning environments.




Communication Skills Training


Book Description

Individuals, teams, and organizations are only as good as their ability to communicate effectively. Communication Skills Training offers the crucial tools you’ll need to help your workshop participants master the skills that drive performance. The first book in the ATD Workshop Series offers practical, road-tested strategies and tactics for use at all levels of your organization. Built on the successful ASTD Trainer’s Workshop title of the same name, this volume brings all-new content to users, including how to incorporate technology in the delivery of training programs. Communication Skills Training presents two-day, one-day, and half-day communication training programs along with relevant chapters on needs analysis, design, delivery, facilitation, and evaluation of the training event. Free tools and customization options The free, ready-to-use resources (PDF) that accompany this book include downloadable presentation materials, agendas, handouts, assessments, and tools. All workshop program materials, including MS Office PowerPoint presentations and MS Word handouts, may be customized for an additional licensing fee. Browse the licensing options in the Custom Material License pricing menu. Preview a sample activity from the book. About the series The new ATD Workshop Series is written for trainers by trainers, because no one knows workshops as well as the practitioners who have done it all. Each publication weaves in today’s technology and accessibility considerations and provides a wealth of new content that can be used to create a training experience like no other.




20 Training Workshops for Customer Service


Book Description

20 fully reproducible, training workshops in this volume are ideal for customer service managers, supervisors, coaches and self-directed customer service teams that must set service policies, measure effectiveness and identify where service improvement is needed.




Workshops


Book Description

Clarifying the fine art of workshop design and facilitation, this book - aimed particularly at social workers - is the ultimate guide to setting up and running a workshop. The authors' model takes account of experiential learning and individual learning styles. Numerous examples and exercises are provided.




Customer Service Training


Book Description

Effective customer service training covers more than niceties. Organizational profitability is threatened when staff are unable to manage customer needs. Yet it takes more than soft skills training to turn these situations around. A great customer service training covers essential behaviors, service strategies, and service systems that together ensure an exceptional customer experience. Training authority Kimberly Devlin presents two-day, one-day, and half-day workshops that support trainees in any industry and environment, not just the call center. Each workshop introduces techniques for managing challenging customers and situations and also offers opportunities to apply new skills to service interactions. Free tools and customization options The free, ready-to-use workshop materials (PDF) that accompany this book include downloadable presentation materials, agendas, handouts, assessments, and tools. All workshop program materials, including MS Office PowerPoint presentations and MS Word handouts, may be customized for an additional licensing fee. Browse the licensing options in the Custom Material License pricing menu. About the series The ATD Workshop Series is written for trainers by trainers, because no one knows workshops as well as the practitioners who have done it all. Each publication weaves in today's technology and accessibility considerations and provides a wealth of new content that can be used to create a training experience like no other. The series also includes Communication Skills Training, Leadership Training, Coaching Training, and New Supervisor Training.







Integrating LibGuides into Library Websites


Book Description

Integrating LibGuides into Library Websites introduces ideas and options for both newer users and administrators. This book covers responsive, mobile-first web design, and provides overviews and in-depth information for LibGuides authors and administrators. Topics covered include: Introduction: If you’re new to LibGuides, learn the ins and outs as well as how to maximize functionality through the use of the new version and LibApps Administration and Management: Learn about the administrator’s role in LibGuides and how you foster cooperation and integration between content creators and users Usability and Accessibility: Using theoretical and concrete ideas, improve LibGuides content and user experience Pedagogy: Through tips and best practices, learn how to enhance the classroom experience by incorporating LibGuides into teaching Level-up your LibGuides content with improved accessibility and usability. Imbue your LibGuides instructional support with sound pedagogical theory. It’s great to have a useful, accessible site as a starting point. Take your LibGuides to the next level using sound pedagogical design and practices. Through detailed instructions and real life examples, this authoritative LITA Guide provides you with the tools and knowledge to enhance and invigorate your LibGuides experience.




Making Media Literacy in America


Book Description

Making Media Literacy in America presents a history for the field of Media Literacy. It recounts how people have developed knowledge and skills in organized ways to respond to their rapidly changing media environments as seen through the lens of Media&Values magazine, a quarterly publication that spanned the formation, recession and revitalization of the U.S. media literacy movement from 1977 to 1993. This book maps the discourses of media studies, education reform, and the public sphere that made media literacy concepts and practices possible in America. It is a history of vital importance for scholars of media communication and education, as well as for thought leaders in teacher education, informal learning, youth media, educational technology, library sciences, and media reform—all of whom comprise the field of media literacy today.