Author : Negi Jagmohan
Publisher : S. Chand Publishing
Page : 288 pages
File Size : 12,3 MB
Release : 2013
Category : Business & Economics
ISBN : 8121939925
Section-I Concepts, Procedure, Skills & Techniques Section-Ii Conversation Skills: Some English, French, German And Hinidi Communicationalskills
Author : Matt Shiells-Jones
Publisher : Lulu.com
Page : 162 pages
File Size : 22,7 MB
Release : 2012-03-15
Category : Business & Economics
ISBN : 1471606996
This book is designed for anyone who works front of house in a hotel, from porters to managers and beyond and is an indispensable read that covers almost everything you could encounter; from complaint handling and telephone call skills through to dealing with overbooking and room allocations. Comprehensive, yet easy to read and conversational in tone, this book provides a great addition to any in-house training. It contains one of the most comprehensive sections on complaint handling, both in writing and face to face along with guidelines on best practice, sample scenarios and questions to make you think, making this a fantastic read to help you get to grips with the reception and front of house role. This book covers a vast array of matters and is suitable for both floor-level staff and managers
Author : Kelly Yang
Publisher : Scholastic Inc.
Page : 236 pages
File Size : 50,2 MB
Release : 2018-05-29
Category : Juvenile Fiction
ISBN : 1338157809
Inside Out and Back Again meets Millicent Min, Girl Genius in this timely, hopeful middle-grade novel with a contemporary Chinese twist. Winner of the Asian / Pacific American Award for Children's Literature!* "Many readers will recognize themselves or their neighbors in these pages." -- Kirkus Reviews, starred reviewMia Tang has a lot of secrets.Number 1: She lives in a motel, not a big house. Every day, while her immigrant parents clean the rooms, ten-year-old Mia manages the front desk of the Calivista Motel and tends to its guests.Number 2: Her parents hide immigrants. And if the mean motel owner, Mr. Yao, finds out they've been letting them stay in the empty rooms for free, the Tangs will be doomed.Number 3: She wants to be a writer. But how can she when her mom thinks she should stick to math because English is not her first language?It will take all of Mia's courage, kindness, and hard work to get through this year. Will she be able to hold on to her job, help the immigrants and guests, escape Mr. Yao, and go for her dreams?Front Desk joins the Scholastic Gold line, which features award-winning and beloved novels. Includes exclusive bonus content!
Author : Creative Juices Publishing
Publisher : Createspace Independent Publishing Platform
Page : 110 pages
File Size : 24,36 MB
Release : 2018-06-15
Category :
ISBN : 9781721196029
Best Hotel Receptionist Ever Appreciation Gift Notebook. 6x9 lined journal
Author : P. Abbott
Publisher : Routledge
Page : 211 pages
File Size : 24,4 MB
Release : 2010-02-17
Category : Business & Economics
ISBN : 1136402004
Designed for all students of hospitality and tourism management, the second edition of this best selling text gives a modern approach to front office operations and management using realistic scenarios set in the hotel environment Key features of this essential text: · user-friendly style of writing and accessible page layout enables students to use it as a reference book as well as a textbook · updated in the light of recent developments such as global distribution systems and the internet · greater focus on increasing yield and expansion of vital management aspects such as staffing and equipment · additional extended, practical exercise material. Front Office reflects the importance of different features of the receptionist's work and is divided into four main sections: · Procedural aspects · Dealing with people · Increasing yield · Management aspects Front Office is ideal for GNVQ/ BTEC students, those taking the professional exams of the HCIMA, and for undergraduates and postgraduates studying hospitality and tourism management and all relevant executive courses.
Author : Dorothy Gray (Hotel Receptionist.)
Publisher :
Page : pages
File Size : 19,89 MB
Release : 1944
Category :
ISBN :
Author : OECD
Publisher : OECD Publishing
Page : 320 pages
File Size : 50,71 MB
Release : 2024-03-19
Category :
ISBN : 9264639381
This report presents the conceptual foundations of the OECD Programme for International Student Assessment (PISA) Vocational Education and Training (VET), currently in the Development Phase of implementation which aims to provide a comprehensive and rigorous international survey of student knowledge and skills that are essential for success in selected occupational areas.
Author : Richard Aidoo
Publisher : Routledge
Page : 312 pages
File Size : 37,15 MB
Release : 2019-05-13
Category : Political Science
ISBN : 1351018965
This book explores the significant economic transformation of Ghana over the three decades since the end of the Cold War, focusing on the role of political-economic change and reform. The Politics of Economic Reform in Ghana presents a range of perspectives from scholars drawn from both academia and policy-making on the way Ghanaian economic reforms have been shaped by various political and economic actors. First, it establishes and debates the uniqueness of Ghana as a case study in Africa, and the developing world. Second, the book offers a broad account of how global and domestic political or institutional actors have contributed to shaping economic development in Ghana. Drawing on theoretical perspectives, the volume assesses how major political-economic changes have affected Ghana’s economic development. This book will be of interest to students, scholars, policymakers, and organizations interested in the economic and political advancement of Africa, as well as African Politics and Economics.
Author : Steve Smith
Publisher : Taylor & Francis
Page : 210 pages
File Size : 12,42 MB
Release : 2022-08-02
Category : Education
ISBN : 1000619168
Becoming an Outstanding Languages Teacher explores the skills that it takes to deliver exceptional language teaching and produce outstanding results. Written by a highly experienced teacher and teacher educator, this book provides a wide range of approaches to teaching, along with an abundance of practical classroom ideas. This new edition keeps the focus on the nuts and bolts of planning lessons – which will keep students engaged and stimulated when learning a language – and features a new chapter on intercultural understanding, as well as updated information on the latest digital technology tools. Reference is made to tried and tested methodologies and classroom procedures, along with exciting new approaches which teachers have found productive. The book covers: how to run a room; dissecting lessons: written texts, aural texts and visuals; teacher-student interactions, communicative tasks and sentence-building; developing phonological and phonics skill; purposeful games; teaching with words and chunks; teaching students with varying aptitude for language learning; using digital technology to support learning; what it means to "teach grammar"; intercultural understanding; building a repertoire to lighten your workload. Packed full of strategies which are easy to implement, this book is essential reading for both pre-service teachers and experienced practitioners.
Author : Helen O'Brien
Publisher : Lulu.com
Page : 164 pages
File Size : 12,97 MB
Release : 2011
Category :
ISBN : 1446612368
