Associate Staff Analyst


Book Description

The Associate Staff Analyst Passbook(R) prepares you for your test by allowing you to take practice exams in the subjects you need to study. It provides hundreds of questions and answers in the areas that will likely be covered on your upcoming exam, including but not limited to: arithmetic reasoning; descriptive statistics; collection and analysis of data; understanding, interpreting and preparing written material; principles of supervision; and more.




Administrative Staff Analyst


Book Description

The Administrative Staff Analyst Passbook(R) prepares you for your test by allowing you to take practice exams in the subjects you need to study. It provides hundreds of questions and answers in the areas that will likely be covered on your upcoming exam, including but not limited to: supervision; managerial judgment; decisiveness and sensitivity; reading comprehension; written communication skills; and more.




Illusions of Opportunity


Book Description

Employees expect organizations to offer an equitable distribution of rewards in promotion, compensation, and job challenge to those who work hard. According to Sonia Ospina, the realities of the workplace confound that expectation, since organizational practices oflabelling and ranking individuals create inequality. For this reason, Ospina suggests that an appreciation of how employees experience and resolve the contradiction between expectation and reality is prerequisite to understanding work attitudes in contemporary organizations. Illusions of Opportunity documents the pervasiveness of this contradiction by focusing on three groups of workers within a large public organization in a major city. Exploring individual and collective attempts to make sense of reward distribution, Ospina found that each group endorsed a different definition of merit. The definitions represented an attempt on the part of each group to justify the claims of its own members to being organizational citizen who deserved recognition. Drawing on the research traditions of organizational stratification, the social psychology of justice, and organizational behavior, Ospina operates within a conceptual framework that links objective opportunity structures to employees' subjective perceptions of justice. Through this merger of the structural and the subjective, she provides new insights into the social basis of work attitudes.




Ask a Manager


Book Description

From the creator of the popular website Ask a Manager and New York’s work-advice columnist comes a witty, practical guide to 200 difficult professional conversations—featuring all-new advice! There’s a reason Alison Green has been called “the Dear Abby of the work world.” Ten years as a workplace-advice columnist have taught her that people avoid awkward conversations in the office because they simply don’t know what to say. Thankfully, Green does—and in this incredibly helpful book, she tackles the tough discussions you may need to have during your career. You’ll learn what to say when • coworkers push their work on you—then take credit for it • you accidentally trash-talk someone in an email then hit “reply all” • you’re being micromanaged—or not being managed at all • you catch a colleague in a lie • your boss seems unhappy with your work • your cubemate’s loud speakerphone is making you homicidal • you got drunk at the holiday party Praise for Ask a Manager “A must-read for anyone who works . . . [Alison Green’s] advice boils down to the idea that you should be professional (even when others are not) and that communicating in a straightforward manner with candor and kindness will get you far, no matter where you work.”—Booklist (starred review) “The author’s friendly, warm, no-nonsense writing is a pleasure to read, and her advice can be widely applied to relationships in all areas of readers’ lives. Ideal for anyone new to the job market or new to management, or anyone hoping to improve their work experience.”—Library Journal (starred review) “I am a huge fan of Alison Green’s Ask a Manager column. This book is even better. It teaches us how to deal with many of the most vexing big and little problems in our workplaces—and to do so with grace, confidence, and a sense of humor.”—Robert Sutton, Stanford professor and author of The No Asshole Rule and The Asshole Survival Guide “Ask a Manager is the ultimate playbook for navigating the traditional workforce in a diplomatic but firm way.”—Erin Lowry, author of Broke Millennial: Stop Scraping By and Get Your Financial Life Together




The ASQ Certified Quality Improvement Associate Handbook


Book Description

The ASQ Certified Quality Improvement Associate (CQIA) certification introduces the basics of quality to organizations and individuals who are new to quality. This book, and the Body of Knowledge (BoK) it supports, form a foundation for applying proven quality principles and practices that are used around the world. This handbook follows the CQIA span in both content and sequence. Let it serve as your guide in preparing for the ASQ CQIA examination, and refer to it frequently as you learn and implement these ideas and tools in your organization.




Staff Analyst


Book Description

The Staff Analyst Passbook(R) prepares you for your test by allowing you to take practice exams in the subjects you need to study. It provides hundreds of questions and answers in the areas that will likely be covered on your upcoming exam, including but not limited to: job analysis; budget planning; policy programming, planning and evaluation; personnel administration; public and employee relations; and more.







Administrative Education Analyst


Book Description

The Administrative Education Analyst Passbook(R) prepares you for your test by allowing you to take practice exams in the subjects you need to study. It provides hundreds of questions and answers in the areas that will likely be covered on your upcoming exam, including but not limited to: Analysis of problems in personnel administration, labor relations, budgeting and management analyst in an education environment, including methodology, research, and data collection techniques, program planning and evaluation in an education environment, comprehension and interpretation of complex pertinent written materials including technical data; and more.