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AWS SERVICES GUIDE 2024 Edition

Author : Diego Rodrigues

Publisher : Diego Rodrigues

Page : 199 pages

File Size : 46,13 MB

Release : 2024-10-16

Category : Computers

ISBN :

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Book Description

Discover the power of cloud computing with the "AWS SERVICES GUIDE: From Fundamentals to Practical Applications." This book is an essential reference for IT professionals, developers, data engineers, and solution architects who want to master the services offered by Amazon Web Services (AWS). Written by Diego Rodrigues, an internationally renowned author with extensive experience in technology, this guide provides a comprehensive overview of the key AWS services. From basic configuration to advanced practical applications, each chapter is designed to deliver clear and detailed instructions, enabling you to immediately apply the knowledge gained in your projects. The "AWS SERVICES GUIDE" covers fundamental topics such as Amazon EC2, Amazon S3, AWS Lambda, Amazon RDS, and more. This book is ideal for both beginners seeking a solid foundation in cloud computing and experienced professionals looking to enhance their skills and explore the advanced capabilities of AWS. This guide has been crafted to be a practical and accessible tool, making it easy to understand concepts and apply best practices in production environments. With practical examples and a structured approach, you will be prepared to tackle technological challenges and implement scalable and secure solutions on AWS. TAGS: AWS Amazon Web Services cloud computing EC2 S3 Lambda RDS VPC cloud security data storage machine learning IoT Internet of Things DevOps DevSecOps scalability data security compliance GDPR HIPAA PCI DSS Redshift Glue DynamoDB CloudFront API Gateway IAM identity and access management auto-scaling high availability disaster recovery backup CLI Management Console performance monitoring CloudWatch Elastic Beanstalk Route 53 Direct Connect Virtual Private Cloud containers Kubernetes ECS EKS serverless architecture SNS SQS cloud automation KMS data encryption Aurora Elasticsearch Service log monitoring CloudTrail Config Shield google azure ibm alibaba databricks WAF Diego Rodrigues.



Ultimate AWS Certified Solutions Architect Associate Exam Guide

Author : Venkata Sasi Kanumuri

Publisher : Orange Education Pvt Ltd

Page : 407 pages

File Size : 31,71 MB

Release : 2024-09-25

Category : Computers

ISBN : 8197953414

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Book Description

TAGLINE Your Definitive Path to Mastering Cloud Architecture Skills and Conquering the SAA-C03 Exam. KEY FEATURES ● Immerse in practical learning to solidify your grasp of AWS architecture principles. ● Gain insights from industry-leading tips and best practices to think like an expert Solution Architect. ● Designed for all experience levels, this guide caters to both beginners and seasoned professionals. ● Deepen your knowledge of core AWS services while exploring advanced topics like serverless computing, containers, and machine learning. ● Equip yourself with proven strategies and expert tips to confidently pass the AWS Certified Solutions Architect - Associate exam. DESCRIPTION The AWS Certified Solutions Architect - Associate SAA-C03 credential boosts career prospects and salaries, with 73% of professionals seeing job improvements and a 26% salary increase. The Ultimate AWS Certified Solutions Architect - Associate (SAA-C03) Certification Guide equips you with the knowledge to master AWS architecture, from core services to advanced topics like serverless computing and machine learning, with practical examples and expert insights that are crucial for passing the exam and excelling in real-world applications. This book not only covers the fundamentals but also explores advanced topics like serverless computing, containers, and machine learning. Each chapter is packed with practical examples, real-world scenarios, hands-on exercises, and expert insights that will build your confidence and competence as a cloud architect. With this guide, you will gain the knowledge and skills needed to create highly available, fault-tolerant architectures that meet the demands of today’s dynamic cloud environments. Whether you are aiming to pass the AWS Certified Solutions Architect – Associate exam or looking to enhance your cloud architecture skills, this book is your gateway to success. Take the first step towards becoming an AWS Certified Solutions Architect and unlock new horizons in your cloud architecture career today! WHAT WILL YOU LEARN ● Develop a strong grasp of cloud fundamentals, essential for thriving in the fast-paced world of cloud technology. ● Learn to build secure, fault-tolerant, and cost-efficient AWS architectures that meet diverse business requirements. ● Gain comprehensive knowledge of AWS services like computing, storage, networking, and databases to create scalable and reliable cloud solutions. ● Explore cutting-edge AWS solutions such as serverless computing, containers, and machine learning to enhance your cloud architectures. ● Develop the skills to tackle complex cloud environments with confidence, using practical insights and strategies to solve real-world problems. ● Master expert tips and targeted strategies to excel in the AWS Certified Solutions Architect – Associate (SAA-C03) exam and achieve certification. WHO IS THIS BOOK FOR? This book is tailored for aspiring AWS professionals and those looking to advance as Solution Architects, with a focus on preparing for the SAA-C03 exam. No prior experience in cloud application development or deployment is required, making it an ideal resource for beginners eager to start their AWS journey. Experienced professionals will also find value in the comprehensive coverage and advanced topics, ensuring they can refine their skills and achieve certification success. TABLE OF CONTENTS 1. Introduction to Cloud Computing, AWS, and AWS SAA C-03 2. Identity and Access Management in AWS 3. Networking in AWS 4. Cloud Storage 5. Deep-Dive into AWS Compute 6. Deep Dive Into AWS Databases 7. AWS Application Services 8. AWS Management and Governance Services 9. AWS Cloud Security 10. Cloud Architecture and AWS Framework 11. AWS SAA C-03 Certification Preparation Index



Ultimate AWS Certified Cloud Practitioner’s Exam Guide

Author : Gaurav H Kankaria

Publisher : Orange Education Pvt Ltd

Page : 378 pages

File Size : 12,21 MB

Release : 2024-05-22

Category : Computers

ISBN : 8197256330

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Book Description

TAGLINE Empowering Your Journey to a Successful AWS Cloud Certification KEY FEATURES ● Suitable for those new to AWS and cloud computing, covering all necessary concepts in depth. ● Includes practical exercises and practice exams with answers to reinforce learning and boost exam confidence. ● Provides detailed exploration of key AWS services, their features, and real-world applications for practical understanding. DESCRIPTION Embark on a journey into AWS cloud computing certification with the "Ultimate AWS Certified Cloud Practitioner’s Exam Guide" This book is your ultimate guide to mastering AWS CLF-C02 certification by simplifying cloud computing basics and giving you a strong grasp of its core principles and benefits. The book simplifies AWS services like EC2, S3, and RDS, with clear explanations and real-world examples. You'll master these services and learn industry best practices for cost optimization, security, and compliance, ensuring your deployments are efficient and secure. Additionally, it empowers you to navigate the ever-changing world of cloud computing with confidence. With exam readiness at the forefront, the book provides a meticulous preparation plan, complete with practice questions, exam strategies, and hands-on exercises to fortify your knowledge and boost your confidence. Whether you're gearing up for the AWS Cloud Practitioner exam or seeking to enhance your professional skill set, the practical approach ensures you're primed for success. WHAT WILL YOU LEARN ● Understand the core principles and benefits of cloud computing, including scalability, elasticity, and cost-effectiveness. ● Dive deep into key AWS services, such as EC2, S3, and RDS, learning their features, use cases, and best practices for implementation. ● Prepare thoroughly for the AWS Cloud Practitioner exam with comprehensive coverage of exam topics, practice questions, and exam-taking strategies. ● Develop practical skills through hands-on exercises and real-world scenarios, enabling you to apply your knowledge effectively in professional settings. ● Unlock new career opportunities in the rapidly growing field of cloud computing by obtaining the highly respected AWS Cloud Practitioner certification. ● Speak confidently about cloud concepts and AWS services, enhancing your ability to communicate with colleagues, clients, and stakeholders. ● Learn industry best practices for cost optimization, security, and compliance in AWS cloud environments, ensuring efficient and secure deployments. ● Hone your problem-solving skills by tackling challenging exercises and case studies, preparing you to address complex issues in cloud computing with confidence. WHO IS THIS BOOK FOR? Whether you are a tech professional looking to expand your skillset or a complete beginner curious about cloud computing, this book is your roadmap to become a AWS Certified Cloud Practitioner through AWS CLF-C02 certification. No prior tech experience is required - we will guide you through everything you need to know! TABLE OF CONTENTS 1. Introduction to AWS Cloud Practitioner Exam (CLF - C02 2. Understanding Cloud Computing 3. Introduction to AWS and Global Infrastructure 4. AWS Well-Architected Framework and Shared Responsibility Model 5. AWS Core Services – Part I 6. AWS Core Services – Part II 7. AWS Core Services – Part III 8. Other AWS Services 9. Billing and Pricing 10. Preparing for Exam 11. AWS Hands-on Guide for Beginners Index



AWS Certified SysOps Administrator Study Guide

Author : Jorge T. Negron

Publisher : John Wiley & Sons

Page : 631 pages

File Size : 19,75 MB

Release : 2024-04-17

Category : Computers

ISBN : 1119813115

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Book Description

Prepare for success on the AWS SysOps exam, your next job interview, and in the field with this handy and practical guide The newly updated Third Edition of AWS Certified SysOps Administrator Study Guide: Associate (SOA-C02) Exam prepares you for the Amazon Web Services SysOps Administrator certification and a career in the deployment, management, and operation of an AWS environment. Whether you’re preparing for your first attempt at the challenging SOA-C02 Exam, or you want to upgrade your AWS SysOps skills, this practical Study Guide delivers the hands-on skills and best practices instruction you need to succeed on the test and in the field. You’ll get: Coverage of all of the SOA-C02 exam’s domains, including monitoring, logging, remediation, reliability, business continuity, and more Instruction that’s tailor-made to achieve success on the certification exam, in an AWS SysOps job interview, and in your next role as a SysOps administrator Access to the Sybex online study tools, with chapter review questions, full-length practice exams, hundreds of electronic flashcards, and a glossary of key terms The AWS Certified SysOps Administrator Study Guide: Associate (SOA-C02) Exam includes all the digital and offline tools you need to supercharge your career as an AWS Certified SysOps Administrator.



AWS Certified Security – Specialty (SCS-C02) Exam Guide

Author : Adam Book

Publisher : Packt Publishing Ltd

Page : 615 pages

File Size : 25,49 MB

Release : 2024-04-16

Category : Computers

ISBN : 1837635927

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Book Description

Become an AWS certified security specialist, strengthen your cloud defenses, and unlock advanced techniques for incident response, logging, identity management, and more Key Features Stay updated with the most current SCS-C02 exam syllabus Gain modern cloud security skills to build robust security solutions Access online exam prep resources like mock exams, flashcards, and exam tips to help with preparation Purchase of this book unlocks access to web-based exam prep resources such as mock exams and flashcards Book DescriptionThe AWS Certified Security – Specialty exam validates your expertise in advanced cloud security, a crucial skill set in today's cloud market. With the latest updates and revised study material, this second edition provides an excellent starting point for your exam preparation. You’ll learn the fundamentals of core services, which are essential prerequisites before delving into the six domains covered in the exam. The book addresses various security threats, vulnerabilities, and attacks, such as DDoS attacks, offering insights into effective mitigation strategies at different layers. You’ll learn different tools available in Amazon Web Services (AWS) to secure your Virtual Private Cloud and allow the correct traffic to travel securely to your workloads. As you progress, you’ll explore the intricacies of AWS EventBridge and IAM services. Additionally, you’ll get lifetime access to supplementary online resources, including mock exams with exam-like timers, detailed solutions, interactive flashcards, and invaluable exam tips, all accessible across various devices such as PCs, tablets, and smartphones. Ultimately, armed with the knowledge and skills acquired from this AWS security guide, you'll be well-prepared to pass the exam and design secure AWS solutions with confidence.What you will learn Apply cutting-edge AWS security techniques for robust cloud defenses Implement the AWS shared responsibility model effectively Configure AWS resources to meet specific security requirements Configure and manage access controls and policies in AWS Manage environments with AWS Security Hub and GuardDuty Monitor and log tasks efficiently using AWS logging and monitoring services Create bucket policies for users with predefined permissions to access Create and manage private certificate authorities in AWS ACM Who this book is for This book is for system administrators or security professionals looking to gain AWS security certification. Prior experience in securing cloud environments is necessary to get the most out of this book.



AWS Certified Security - Specialty Certification Guide (SCS-C01)

Author : Nikhil Agarwal

Publisher : BPB Publications

Page : 427 pages

File Size : 11,72 MB

Release : 2024-07-31

Category : Computers

ISBN : 9355516649

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Book Description

DESCRIPTION AWS, a leading cloud platform, demands effective security measures. This certification guide is your key to mastering AWS security best practices and passing the AWS Certified Security Specialty exam. This guide covers AWS cloud security, from basic concepts like shared responsibility and risk assessment to advanced topics like infrastructure, network, and application security. Learn data protection strategies, identity and access management, logging, monitoring, and incident response. It also provides practical advice on compliance, governance, and audits, plus tips on infrastructure such as code, automation, and orchestration. Aligned with the AWS Certified Security Specialty exam, this book helps professionals secure cloud environments. The book also contains practice exams and review questions to help you test your knowledge and make sure you are prepared for the certification. You can get a realistic feel for the exam by using these resources, which are made according to the format and difficulty of the actual exam. This guide will provide you with the support you need to become an AWS Security Specialist, regardless of your level of experience or your level of expertise. You will get the confidence and skills you need to do well in your AWS security job by reading this book. KEY FEATURES ● Learn topics like data protection, identity and access management, incident response, logging, and monitoring. ● Apply concepts with real-world examples and exercises to gain practical experience. ● Prepare with practice exams and review questions to ensure you are ready for certification. WHAT YOU WILL LEARN ● Foundational cloud security concepts, risk management, and compliance frameworks. ● Protect sensitive data with encryption, key management, and data loss prevention strategies. ● Implement useful identity and access management, logging, and monitoring for threat detection. ● Learn how to implement data governance policies and procedures. ● Develop incident response plans, automate security operations, and prepare for AWS Certifications. WHO THIS BOOK IS FOR This book is for security engineers, cloud architects, DevOps engineers, and IT professionals seeking to fortify their AWS environments. It is ideal for those preparing for the AWS Certified Security Specialty exam. TABLE OF CONTENTS 1. Getting Started with Foundations of Cloud Security 2. The AWS Certified Security-specialty Exam Domains 3. Identity and Access Management: Laying a Solid Foundation 4. Securing Infrastructure Design in AWS 5. Securing Network Design in AWS 6. Application and Host-based Security 7. Data-at-rest, Data-in-transit and Data-in-use Protection 8. Encryption and Key Management 9. AWS Multi-account Architecture and Access Control 10. Infrastructure-as-Code and CI/CD 11. Application and Network Logging Strategies 12. Troubleshooting Security and Monitoring Alerts 13. Incident Detection, Response, and Remediation 14. Compliance, Governance, and Data Security Standards 15. Assessment, Audit, and Evidence Collection 16. Automated Security Investigation and Remediation 17. Exam Preparation Tips



AWS Cloud Engineer Guide

Author : Sizwe Molefe

Publisher : BPB Publications

Page : 396 pages

File Size : 14,35 MB

Release : 2024-09-27

Category : Computers

ISBN : 9365899753

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Book Description

DESCRIPTION Cloud computing provides a more efficient, reliable, secure, and cost-effective way to run applications. Cloud computing offers customers access to rapidly growing amounts of data storage and computation resources while centralizing IT operations in the cloud provider's datacenter or in colocation data centers. Understand AWS basics such as EC2, VPCs, S3, and IAM while learning to design secure and scalable cloud architectures. This book guides you through automating infrastructure with CloudFormation and exploring advanced topics like containers, continuous integration and continuous delivery (CI/CD) pipelines, and cloud migration. You will also discover serverless computing with Lambda, API Gateway, and DynamoDB, enabling you to build efficient, modern applications. With real-world examples and best practices, this resource helps you optimize your AWS environment for both performance and cost, ensuring you can build and maintain robust cloud solutions. By the end of this book, you will be able to confidently design, build, and operate scalable and secure cloud solutions on AWS. Gain the expertise to leverage the full potential of cloud computing and drive innovation in your organization. KEY FEATURES ● Learn about AWS cloud in-depth with real-world examples and scenarios. ● Expand your understanding of serverless and containerization compute technology on AWS. ● Explore API’s along with API Gateway and its different use cases. WHAT YOU WILL LEARN ● How to get started with and launch EC2 instances. ● Working with and simplifying VPC’s, security groups, and network access control lists on AWS. ● Learn how to secure your AWS environment through the use of IAM roles and policies. ● Learn how to build scalable and fault-tolerant database systems using AWS database services such as RDS and Aurora. ● Learn how to set up a CI/CD pipeline on AWS. WHO THIS BOOK IS FOR Whether you are a system administrator, cloud architect, solutions architect, cloud engineer, DevOps engineer, security engineer, or cloud professional, this book provides valuable insights and practical guidance to help you build and operate robust cloud solutions on AWS. TABLE OF CONTENTS 1. Creating an AWS Environment 2. Amazon Elastic Compute Cloud 3. Amazon Virtual Private Cloud 4. Amazon S3: Simple Storage Service 5. Amazon API Gateway 6. AWS Database Services 7. Elastic Load Balancing and Auto Scaling 8. Amazon Route 53 9. Decouple Applications 10. CloudFormation 11. AWS Monitoring 12. AWS Security and Encryption 13. AWS Containers 14. Automating Deployments with CI/CD in AWS 15. AWS Cloud Migrations



AWS Certified Solutions Architect – Professional Exam Guide (SAP-C02)

Author : Patrick Sard

Publisher : Packt Publishing Ltd

Page : 429 pages

File Size : 47,17 MB

Release : 2024-03-01

Category : Computers

ISBN : 1801815070

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Book Description

Become an AWS Solutions Architect Professional with this latest AWS (SAP-C02) exam guide Purchase of this book unlocks access to web-based exam prep resources, including mock exams, flashcards, and exam tips, and the eBook PDF Key Features Explore content meticulously aligned with AWS (SAP-C02) exam objectives Challenge your knowledge through mock tests with exam-level difficulty Gain expert insights and learn best practices for optimizing your cloud solutions from experienced AWS practitioners Book DescriptionKnown for its difficulty and ranking among the highest-paying IT certifications, the AWS Certified Solutions Architect Professional (SAP-C02) certification demands significant hands-on experience for success. This comprehensive guide reinforces your knowledge and enhances your skills in various solution architectures and services. Additionally, you’ll gain lifetime access to supplementary practice resources such as mock exams, flashcards, and exam tips from experts. Aligned with exam objectives, this AWS certification study guide helps you assess your knowledge through timed mock tests that simulate exam conditions. Beyond exam preparation, you’ll develop advanced skills in designing distributed systems on AWS cloud and become proficient in providing architectural recommendations for complex application implementation, and enhancing infrastructure efficiency. As you advance, you’ll gain insights into how to foster unique thinking and factor diverse considerations while architecting solutions. You’ll also get to grips with designing multi-tier applications, deploying enterprise-grade operations, and migrating complex applications to AWS. By the end of this book, you’ll be able to design and deploy innovative solutions on AWS, unlocking new opportunities and driving success in the dynamic world of cloud computing.What you will learn Design and deploy fully secure, dynamically scalable, highly available, fault-tolerant, and reliable apps on AWS Integrate on-premises environments seamlessly with AWS resources Select appropriate architecture patterns and AWS services for designing and deploying complex applications Continuously improve solution architectures for security, reliability, performance, operational excellence, and cost-efficiency Plan and execute migrations of complex applications to AWS Implement cost-control strategies to deliver cost-effective solutions on AWS Who this book is for This book is for seasoned IT professionals adept at crafting and implementing cloud architecture on AWS. Familiarity with the AWS platform and services is essential. You'll grasp the content more effectively if you have at least 2 years of hands-on experience in AWS-based applications.



AWS DevOps Engineer Professional Certification Guide

Author : Sumit Kapoor

Publisher : BPB Publications

Page : 664 pages

File Size : 35,69 MB

Release : 2024-04-21

Category : Computers

ISBN : 9355516657

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Book Description

Crack the exam and become an expert in provisioning, operating, and managing distributed application systems on the AWS platform KEY FEATURES ● This book offers real-world and hands-on examples that will prepare you to take the exam with confidence. ● Enhance your abilities for efficient interdepartmental communication, fostering cost-effective business solutions. ● Includes mock exams with explanations for self-assessment and boosting confidence. DESCRIPTION The AWS DevOps Engineer Professional Certification Guide is highly challenging and can significantly boost one's career. It features scenario-based questions with lengthy descriptions, making comprehension tough. This book focuses extensively on AWS Developer Tools, CloudFormation, Elastic Beanstalk, OpsWorks, and other crucial topics, representing the exam's domain. The readers can easily prepare for the AWS Certified DevOps Engineer - Professional exam with this guide drafted with a focus on managing infrastructure and applications on AWS. It covers secure version control with CodeCommit, automated code building with CodeBuild, and streamlined updates with CodeDeploy and CodePipeline. You will learn to create secure CI/CD pipelines and define AWS infrastructure and applications with CloudFormation. The readers will explore the management of multiple AWS accounts, security tools, and automation with OpsWorks and Elastic Beanstalk. You will also discover strategies for scalability, disaster recovery, monitoring with CloudWatch, and performance analysis with Kinesis Data Streams. Finally, you will learn to implement automated responses and security best practices with AWS Config and Inspector. Successfully passing this exam will help you gain advanced technical skills needed to become a DevOps subject matter expert and earn a good remuneration in the IT industry. WHAT YOU WILL LEARN ● Set up automated code building, testing, and deployment. ● Automate the configuration and deployment in AWS for efficiency. ● Design infrastructure and applications on AWS that handle high traffic and unexpected situations. ● Gain insights into infrastructure and application performance on AWS with advanced monitoring tools. ● Learn about best practices for securing infrastructure and applications on AWS, like access control, encryption, vulnerability scanning, and incident response procedures. WHO THIS BOOK IS FOR This book is ideal for IT professionals, like cloud engineers, DevOps engineers, and system administrators, who want to build and manage secure, scalable websites on AWS. It equips them with the knowledge to become a certified AWS DevOps Engineer - Professional. TABLE OF CONTENTS 1. Continuous Integration with CodeCommit and CodeBuild 2. Continuous Delivery with CodeDeploy and CodePipeline 3. Cross-Account CI/CD Pipelines and Testing 4. Infrastructure as Code Using CloudFormation 5. Automated Account Management and Security in AWS 6. Automation Using OpsWorks and Elastic Beanstalk 7. Implement High Availability, Scalability, and Fault Tolerance 8. Design and Automate Disaster Recovery Strategies 9. Automate Monitoring and Event Management 10. Auditing, Logging and Monitoring Containers and Applications 11. Troubleshooting and Restoring Operations 12. Setup Event-Driven Automated Actions 13. Implement Governance Strategies and Cost Optimization 14. Advanced Security, Access Control, and Identity Management 15. Mock Exam: 1 16. Mock Exam: 2



AWS Certified Cloud Practitioner CLF-C02 Cert Guide

Author : Anthony J. Sequeira

Publisher : Pearson IT Certification

Page : 458 pages

File Size : 42,92 MB

Release : 2024-07-17

Category : Computers

ISBN : 0138286108

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Book Description

Learn, prepare, and practice for AWS Certified Cloud Practitioner CLF-C02 exam success with this Cert Guide from Pearson IT Certification, a leader in IT Certification learning. AWS Certified Cloud Practitioner CLF-C02 Cert Guide from Pearson IT Certification helps you prepare to succeed on the AWS Certified Cloud Practitioner CLF-C02 exam by directly addressing the exam’s objectives as stated by AWS. Leading cloud instructor Anthony Sequeira shares preparation hints and test-taking tips, helping you identify areas of weakness and improve both your conceptual knowledge and hands-on skills. This complete study package includes Complete coverage of the exam objectives and a test-preparation routine designed to help you pass the exams Do I Know This Already? quizzes, which allow you to decide how much time you need to spend on each section Chapter-ending Key Topic tables, which help you drill on key concepts you must know thoroughly The powerful Pearson Test Prep Practice Test software, complete with hundreds of well-reviewed, exam-realistic questions, customization options, and detailed performance reports An online, interactive Flash Cards application to help you drill on Key Terms by chapter A final preparation chapter, which guides you through tools and resources to help you craft your review and test-taking strategies Study plan suggestions and templates to help you organize and optimize your study time Well regarded for its level of detail, study plans, assessment features, and challenging review questions and exercises, this study guide helps you master the concepts and techniques that ensure your exam success. This study guide helps you master all the topics on the AWS Certified Cloud Practitioner CLF-C02 exam, deepening your knowledge of: Cloud Concepts: benefits; design principles; migration strategies; cloud economics Security and Compliance: AWS shared responsibility model; security, governance, and compliance concepts; access management; security features and services Cloud Technology and Services: deploying and operating in the AWS Cloud; AWS global infrastructure; compute, database, network, and storage services; AWS AI/ML services and analytics services Billing, Pricing, and Support: pricing models; billing, budget, and cost management; technical resources and support options