Author : Mark Graham Brown
Publisher : CRC Press
Page : 406 pages
File Size : 50,58 MB
Release : 2017-07-27
Category : Business & Economics
ISBN : 1040081967
The Malcolm Baldrige National Quality Award is the highest level of national recognition for performance excellence that a U.S. organization can receive. Now in its 18th edition, Baldrige Award Winning Quality is still the most widely used and recognized book on the Malcolm Baldrige National Quality Award. It provides readers with a simple, yet com
Author : Mark Graham Brown
Publisher : CRC Press
Page : 406 pages
File Size : 12,86 MB
Release : 2013-08-21
Category : Business & Economics
ISBN : 1439893829
The Malcolm Baldrige National Quality Award is the highest level of national recognition for performance excellence that a U.S. organization can receive. Now in its 18th edition, Baldrige Award Winning Quality is still the most widely used and recognized book on the Malcolm Baldrige National Quality Award. It provides readers with a simple, yet comprehensive resource, for understanding the most current criteria for this prestigious business performance award. The definitive resource for helping companies achieve world-class results, Baldrige Award Winning Quality – 18th Edition: How to Interpret the Baldrige Criteria for Performance Excellence is the only book on the Baldrige criteria to detail, in simple and straightforward language, every category, examination item, and area to address. From understanding the scoring system to preparing for a site visit, it guides you through all stages in the process. Reflecting the new criteria (2013-2014) that address education and healthcare, this edition outlines a comprehensive plan that is suitable for any company in any industry. Offering detailed explanations of each of the 17 "Examination Items" and the 36 "Areas to Address" that compose the seven major categories, the book reveals exactly what examiners look for in each area and suggests what you need to include. It also discusses: Criteria of leadership and the role of senior management in the award process Importance of a long- and short-term strategic plan Where and how to satisfy the requirements for demonstrating effective "process" and "results" Lists of state award programs based on the Baldrige criteria Core values and themes that underlie the award How to weigh the importance of the 36 "Areas to Address" The significance of the Baldrige scoring scale, and its role in achieving performance excellence The book devotes a chapter to supplying a clear and concise explanation on how to prepare for a site visit from the board of examiners. It details each facet of the site visit, including its purpose, what a Baldrige examiner looks for, and the questions typically asked during the visit. Complete with rules for preparing graphics and charts, the book includes helpful tips to help you avoid common mistakes when completing the application.
Author : Mark Graham Brown
Publisher : CRC Press
Page : 404 pages
File Size : 13,76 MB
Release : 2017-07-27
Category : Business & Economics
ISBN : 1439893837
The Malcolm Baldrige National Quality Award is the highest level of national recognition for performance excellence that a U.S. organization can receive. Now in its 18th edition, Baldrige Award Winning Quality is still the most widely used and recognized book on the Malcolm Baldrige National Quality Award. It provides readers with a simple, yet com
Author : Mark Graham Brown
Publisher : CRC Press
Page : 390 pages
File Size : 43,60 MB
Release : 2007-03-26
Category : Business & Economics
ISBN : 9781563273643
Now in its 16th edition, this volume is the most widely used and recognized guide to the Malcolm Baldrige National Quality Award. The 2007 Criteria now includes 18 questions, one for each of the Baldrige Criteria Items. Significant changes in the 2007 award include a stronger emphasis on— · Leadership, which now includes a focus on performance measures and their use by senior leaders; · Measurement, Analysis, and Knowledge,with a focus on needs for management of information and information technology · Workforce Focus, redesigned around workforce engagement and the workforce environment · Customer and Market Focus, with a focus on the voice of the customer · Process Management, redesigned around work systems, core competencies, and work processes Strategic Planning, with a focus on innovation, strategic advantages, and resource needs to accomplish strategic objectives · Results, aligned with the above categories to ensure the measurement of important and appropriate results This definitive reference for helping companies achieve world-class results is the only book on the Baldrige Criteria to detail, in simple and straightforward language, every category, examination item, and required area.
Author : Mark Graham Brown
Publisher : CRC Press
Page : 384 pages
File Size : 27,36 MB
Release : 2008-04-17
Category : Business & Economics
ISBN : 1420080148
The Definitive Guide to Mastering the Baldrige Award Now in its 17th fully updated edition, this volume is the most widely used and recognized guide to the Malcolm Baldrige National Quality Award. This simple and comprehensive resource enables companies to master the exhaustive criteria of the nation’s leading business performance award. This exclusive reference guide provides detailed descriptions of the 18 examination items and the 32 areas that comprise the seven major categories. It reveals what examiners look for in each area and provides powerful suggestions to achieve results. By consulting this reference, businesses will acquire the winning knowledge necessary to capture the award.
Author : Mark Graham Brown
Publisher : CRC Press
Page : 390 pages
File Size : 24,23 MB
Release : 2005-04-08
Category : Business & Economics
ISBN : 9781563273209
The Baldrige criteria have been updated and finely tuned for 2005. Reflecting recent events, the new criteria include a focus on an organization's business ethics and governance systems. It asks how a company plans to stay operational during an emergency event, such as a terrorist act or a natural disaster. In total, there are now 33 Areas to address in the 2005 criteria, including an increased focus on leadership, strategic planning, measurement, analysis, knowledge management, process management and business results. The new 14th edition of the Baldrige Award Winning Quality addresses these changes for 2005 and helps you understand what the criteria are. Written in an easy-to-read format by one of the best-known authorities on the Baldrige criteria, Mark Graham Brown, it continues to be the most recognized reference in the field. The book provides a clear and concise explanation on how to prepare for a site visit, its purpose, what the Baldrige examiner looks for, and the questions typically asked during a visit.
Author : Mark Graham Brown
Publisher : CRC Press
Page : 384 pages
File Size : 31,24 MB
Release : 2006-03-03
Category : Business & Economics
ISBN : 9781563273346
The Baldrige criteria have been updated for 2006. Reflecting recent events, the new criteria include a focus on an organization's business ethics and governance systems. It asks how a company plans to stay operational during an emergency event, such as a terrorist act or a natural disaster. In total, there are now 33 Areas to address in the 2006 criteria, including an increased focus on leadership, strategic planning, measurement, analysis, knowledge management, process management and business results. The new 15th edition of the Baldrige Award Winning Quality addresses these changes for 2006 and helps you understand what the criteria are. Written in an easy-to-read format by one of the best-known authorities on the Baldrige criteria, Mark Graham Brown, it continues to be the most recognized reference in the field. The book provides a clear and concise explanation on how to prepare for a site visit, its purpose, what the Baldrige examiner looks for, and the questions typically asked during a visit.
Author : Flevy Lasrado
Publisher : Springer
Page : 265 pages
File Size : 39,8 MB
Release : 2018-04-04
Category : Business & Economics
ISBN : 3319733141
Compiling the best practices of business excellence frameworks around the world, this new book addresses the need for innovative research on sustainable business performance. Using detailed empirical studies, the authors outline the motives and benefits of the implementation of such frameworks in different geographical regions. Comprehensive case studies showcase how the variety of excellence frameworks are manifested in their work cultures, values and beliefs. Academics studying quality management, HRM, and international business will find this book an essential read as it establishes the relevance of human capital in achieving and sustaining global business excellence.
Author : Alex Moroz, MD
Publisher : Springer Publishing Company
Page : 834 pages
File Size : 42,10 MB
Release : 2016-12-28
Category : Medical
ISBN : 0826132286
The fifth edition of this landmark volume has been substantially updated and expanded to encompass an abundance of innovative rehabilitation research supported by changing technology and new research methodologies. Written for rehabilitation practitioners, researchers, and students, it distills crucial new information regarding aspects of disability pertaining to medical conditions commonly encountered in rehabilitation settings. The fifth edition addresses new topics at the forefront of medical rehabilitation and disability from clinical, functional, and psychological perspectives, including traumatic brain injury, stroke and spinal cord injury, limb deficiency, organ transplantation, geriatric rehabilitation, and new and technology-based rehabilitation research. The book delivers new findings about social work in physical medicine, complementary and alternative treatments, trends in treatment delivery and payment systems, relevant legislation, and telerehabilitation. New chapter authors—noted authorities in their fields—address rheumatic diseases, stroke, rehabilitation nursing, research directions, and integrative medicine, among other topics. The text continues to be the only guide to medical aspects of disability for nonphysician rehabilitation professionals and other health care providers outside of rehabilitation medicine. It serves as a comprehensive guide on what to expect and how to manage each medical issue, causative agents, classification, pain management, psychological factors, and more. New to the Fifth Edition: Updated coverage of rheumatic diseases, stroke, rehabilitation nursing, research directions, and integrative medicine New information about traumatic brain injury, limb deficiency, organ transplantation, geriatric rehabilitation, and Technology-based research Innovations in delivery and payment systems, accreditation, opportunities and challenges for quality, and outcome assessments New findings regarding social work in physical medicine, complementary and alternative medicine, relevant legislation, and telerehabilitation Updates on speech, language, hearing, and swallowing disorders New coverage of neuromuscular, musculoskeletal, and pediatric disorders Key Features: Delivers key information critical to the study of disability including functional status, prognosis, psychology, and vocational issues Discusses how changes in health care regulations have impacted rehabilitation medicine delivery Analyzes the convergence of emerging technologies and clinical practice Includes the contributions of distinguished practitioners, researchers, and educators Provides a robust Instructor’s Manual
Author : Maureen S. Heaphy
Publisher : Addison Wesley Longman
Page : 468 pages
File Size : 47,48 MB
Release : 1995
Category : Business & Economics
ISBN :
With quality programs proliferating in companies worldwide, the Malcolm Baldrige National Quality Award has become a valuable tool for benchmarking, improving, and recognizing quality efforts. The Malcolm Baldrige National Quality Award: A Yardstick for Quality Growth, an excellent resource for any organization seeking to use the criteria for quality and performance improvement, includes tips on the application process as well as common mistakes to avoid. Comprehensive and thoroughly up-to-date, this is the only book on the subject to address the ISO 9000:1994 standards. A complete case study of a Baldrige Award application follows the entire process from start to finish the application, the examiner's response, the feedback report, and the site visit preparation giving you an excellent view of how the process works as well as the challenges and commitments involved in achieving Baldrige Award levels of quality and performance. The book also includes a look at the future of the Baldrige Award. "This book presents information on the Malcolm Baldrige National Quality Award in a very intelligible manner that can be used for a comprehensive, readable interpretation of the criteria. The clear and concise explanations are useful for self-assessment and improvement. It is a fine addition to the literature on how to get better, faster, using these criteria as a roadmap." Edwin Shecter, President, Quality Resources Company 020163368XB04062001
