Beyond Service


Book Description

Greg McElligott traces neoconservative labour market policy from its international origins to the local offices of the Canadian state.




Diversity Beyond Lip Service


Book Description

The ugly truth about diversity is that some people worry they must give up their power for others to have a chance. La'Wana Harris's Inclusion Coaching method helps people realize that sharing power isn't the same as losing it. The elephant in the room with diversity work is that people with privilege must use it to allow others equal access to power. This is often why diversity efforts falter—people believe in diversity until they feel that they have to give something up. How do we talk them through this shift? La'Wana Harris introduces Inclusion Coaching, a new tool based on cutting-edge research that identifies the stages of preparation, implementation, and “self-work” necessary to help individuals, teams, and organizations build a sustainable culture of inclusion. Harris's six-stage COMMIT model—Commit to courageous action, Open your eyes and ears, Move beyond lip service, Make room for controversy and conflict, Invite new perspectives, and Tell the truth even when it hurts—provides a proven process for making people aware of their own conscious and unconscious biases and concrete steps to make inclusion an embedded reality. Harris offers managers and diversity coaches new models to empower everyone from employees to CEOs to “do” inclusion and address deep-rooted biases that are often invisible. She addresses the growing need to challenge bias and build authentic cultures where everyone can feel a sense of belonging.




Beyond Service Core Competency


Book Description




Beyond Service Lies the Experience


Book Description

"I believe that David has struck upon the foundational benchmark of service for the next business generation. It is a true master that can impart knowledge in an entertaining fashion. This book is the valuable resource for any proactive success-minded leader that intends on exceeding expectations." -Dr. Julian L. Evans "A fresh look at putting the customer at the heart of marketing. It's an enjoyable look at creating an experience that customers will associate positively with your product or service." -Dr. Diane Troyer, president, Cy-Fair College "The key to success for any business is customer satisfaction, and this little book gets to the essence of how to take care of customers in an entertaining, memorable, and effective manner. It is a valuable tool for all of us that are striving to earn loyal customers." -Darcy Mingoia, president, Cy-Fair Houston Chamber of Commerce




Beyond Service Lies the Experience Revised Edition


Book Description

"I believe that David has struck upon the foundational benchmark of service for the next business generation. It is a true master that can impart knowledge in an entertaining fashion. This book is the valuable resource for any proactive success-minded leader that intends on exceeding expectations." -Dr. Julian L. Evans "A fresh look at putting the customer at the heart of marketing. It's an enjoyable look at creating an experience that customers will associate positively with your product or service." -Dr. Diane Troyer, president, Cy-Fair College "The key to success for any business is customer satisfaction, and this little book gets to the essence of how to take care of customers in an entertaining, memorable, and effective manner. It is a valuable tool for all of us that are striving to earn loyal customers." -Darcy Mingoia, president, Cy-Fair Houston Chamber of Commerce




Selfless Beyond Service


Book Description

The Zembiec family was living the American dream. They had a wonderful daughter, a beautiful home and a promising future. All was just as Doug had promised his wife Pamela long before their wedding day in 2005. "If you think it, you will become it." Doug would always say. He, himself, was a much loved and respected Marine Corps Officer, who always turned his dreams into reality. On Friday, May 11, 2007, all those dreams were shattered when Doug was killed in action during a night mission in Badgdad, Iraq. Life would never be the same... Selfless Beyond Service takes you through the eyes and heart of Major Douglas Zembiec's widow, Pamela, as she recalls the days and months following his death while also taking you back in time to celebrate his life. His life, not only as a Marine, but as a husband, son and father.




Beyond Repair


Book Description

Key Selling Points New, enhanced features (dyslexia-friendly font, cream paper, larger trim size) to increase reading accessibility for dyslexic and other striving readers.




Beyond Repair


Book Description

NOW IN PAPERBACK—with a new preface by the author An insider’s account of why the CIA is ill-prepared to protect America, and why it must be replaced without delay * “A devastating portrait of the agency’s culture—with details that only an insider would know.” —David Ignatius, Washington Post columnist and author of Body of Lies “Faddis, a career CIA operations officer, pulls no punches in this provocative critique of the iconic and dysfunctional spy agency. . . . In a world where threats are multiplying and becoming more complex, [his] bleak assessment of the CIA should be required reading.” —Publishers Weekly (starred review) In Beyond Repair, one of the Central Intelligence Agency’s most respected former operatives mounts a scathing cri­tique of the preparedness of today’s CIA—and, spe­cifically, the Directorate of Operations at its core—to defend America against the dizzying dangers of the twenty-first century. In a compelling blend of analy­sis and fascinating true-life stories, Charles S. Faddis argues that the CIA has devolved into a low-risk or, often, no-risk bureaucracy of careerists whose mantra might be summed up thus: “Don’t fall.” He discusses the birth of the CIA, how the agency works from the inside out, why things have gone awry—and how to build a new entity that will maintain the midnight watch, so Americans can sleep well at night.




Extreme Customer Service


Book Description