Customer Service Excellence


Book Description

Provides superb application of sound customer service principles to libraries especially public libraries.




Home and Away


Book Description

“Montgomery’s thoughtful craft is driven by immediacy and tension and grounded in emotional authenticity. ... A love letter to the intricacies of family and multitudinous black girlhood.” — Kirkus Reviews, starred "Home and Away shines a multicolored light on the myriad meanings of 'family' and how each plays a role in shaping who we are, what we do, and who we become. I didn't want it to end!" — Nic Stone, New York Times bestselling author of Dear Martin Tasia Quirk is young, Black, and fabulous. She's a senior, she's got great friends, and a supportive and wealthy family. She even plays football as the only girl on her private high school's team. But when she catches her mamma trying to stuff a mysterious box in the closet, her identity is suddenly called into question. Now Tasia’s determined to unravel the lies that have overtaken her life. Along the way, she discovers what family and forgiveness really mean, and that her answers don’t come without a fee. An artsy bisexual boy from the Valley could help her find them—but only if she stops fighting who she is, beyond the color of her skin.




I Work At A Public Library


Book Description

From a patron's missing wetsuit to the scent of crab cakes wafting through the stacks, Sheridan showcases the oddities that have come across her circulation desk: encounters with local eccentrics; bizarre reference requests; and heart-warming stories of patrons who roam the stacks every day.




My Brother Martin


Book Description

Renowned educator Christine King Farris, older sister of the late Dr. Martin Luther King Jr., joins with celebrated illustrator Chris Soentpiet to tell this inspirational story of how one boyhood experience inspired a movement. Mother Dear, one day I'm going to turn this world upside down. Long before he became a world-famous dreamer, Martin Luther King Jr. was a little boy who played jokes and practiced the piano and made friends without considering race. But growing up in the segregated south of the 1930s taught young Martin a bitter lesson--little white children and little black children were not to play with one another. Martin decided then and there that something had to be done. And so he began the journey that would change the course of American history.




The Public Library Service


Book Description

The International Federation of Library Associations and Institutions (IFLA) is the leading international body representing the interests of library and information services and their users. It is the global voice of the information profession. The series IFLA Publications deals with many of the means through which libraries, information centres, and information professionals worldwide can formulate their goals, exert their influence as a group, protect their interests, and find solutions to global problems.




Public Library Statistics


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Circulation Work in Public Libraries


Book Description




Library Essays; Papers Related to the Work of Public Libraries


Book Description

"Library Essays; Papers Related to the Work of Public Libraries" by Arthur E. Bostwick As a librarian and author, Bostwick was in a unique position to write about the library system and their importance in the world. Starting with the trials and tribulations that come along with working in the library, the book then goes on to share insights into how books are chosen, what libraries of different sizes contribute to the world, their duties, statistics, and what the author believed the future held for these pillars of the community.




The American Public Library Handbook


Book Description

A detailed reference work that documents every aspect of the American public library experience through topical entries, statistics, biographies, and profiles. The American Public Library Handbook is the first reference work to focus on all aspects of the American public library experience, providing a topical perspective through comprehensive essays and biographical information on important public librarians. Based upon the author's own notes and extensive experience, as well as library periodicals, library reference books, monographs, textbooks, Internet sources, and correspondence with individual libraries, this book comprises nearly 1,000 entries addressing all aspects of public library service. Each topical essay considers terminology of the area covered, its historical context, and current concerns and issues. Biographies highlight the philosophical perspective of the individuals covered, while entries on specific libraries present timely data and interesting facts about each facility. This unique handbook also offers up-to-date statistics, historical highlights, and information about programs and events of individual libraries.




Public Libraries


Book Description