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Mastering Civility

Author : Christine Porath

Publisher : Balance

Page : 176 pages

File Size : 16,87 MB

Release : 2016-12-27

Category : Business & Economics

ISBN : 1455568996

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Book Description

"The most useful, well-written, and emotionally compelling business book I have read in years. I couldn't put it down." -- Robert I. Sutton, Stanford Professor and author of The No Asshole Rule "A must-read for every leader in their field." -- Daniel H. Pink, bestselling author of To Sell is Human Incivility is silently chipping away at people, organizations, and our economy. Slights, insensitivities, and rude behaviors can cut deeply. Moreover, incivility hijacks focus. Even if people want to perform well, they can't. Customers too are less likely to buy from a company with an employee who is perceived as rude. Ultimately, incivility cuts the bottom line. In Mastering Civility, Christine Porath shows how people can enhance their influence and effectiveness with civility. Combining scientific research with fascinating evidence from popular culture and fields such as neuroscience, medicine, and psychology, this book provides managers and employers with a much-needed wake-up call, while also reminding them of what they can do right now to improve the quality of their workplaces.



Treating People Well

Author : Lea Berman

Publisher : Simon and Schuster

Page : 256 pages

File Size : 13,96 MB

Release : 2018-01-09

Category : Self-Help

ISBN : 1501158007

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Book Description

Two White House Social Secretaries offer “an essential guide for getting along and getting ahead in our world today…by treating others with civility and respect. Full of life lessons that are both timely and timeless, this is a book that will be devoured, bookmarked, and read over and over again” (John McCain, United States Senator). Former White House social secretaries Lea Berman, who worked for Laura and George Bush, and Jeremy Bernard, who worked for Michelle and Barack Obama, have learned valuable lessons about how to work with people from different walks of life. In Treating People Well, they share tips and advice from their own moments with celebrities, foreign leaders, and that most unpredictable of animals—the American politician. Valuable “guidance for finding success in both personal and professional relationships and navigating social settings with grace” (BookPage), this is not a book about old school etiquette. Berman and Bernard explain the things we all want to know, like how to walk into a roomful of strangers and make friends, what to do about a colleague who makes you dread work each day, and how to navigate the sometimes-treacherous waters of social media. Weaving “practical guidance into entertaining behind-the-scenes moments…their unique and rewarding insider’s view” (Publishers Weekly) provides tantalizing insights into the character of the first ladies and presidents they served, proving that social skills are learned behavior that anyone can acquire. Ultimately, “this warm and gracious little book treats readers well, entertaining them with stories of close calls, ruffled feathers, and comic misunderstandings as the White House each day attempts to carry through its social life” (The Wall Street Journal).



The Oxford Handbook of Positive Organizational Scholarship

Author : Kim S. Cameron

Publisher : Oxford University Press

Page : 1105 pages

File Size : 34,86 MB

Release : 2013-05-02

Category : Business & Economics

ISBN : 0199989958

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Book Description

An ideal resource for organizational scholars, students, practitioners, and human resource managers, this handbook covers the full spectrum of organizational theories and outcomes that define, explain, and predict the occurrence, causes, and consequences of positivity.



Professional Civility

Author : Janie M. Harden Fritz

Publisher : Peter Lang Incorporated, International Academic Publishers

Page : 0 pages

File Size : 19,52 MB

Release : 2013

Category : Business ethics

ISBN : 9781433119859

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Book Description

Winner of the Everett Lee Hunt Award 2014. Winner of the NCA Clifford G. Christians Ethics Research Award 2013 from the Carl Couch Center for Social and Internet Research The crisis of incivility plaguing today's workplace calls for an approach to communication that restores respect and integrity to interpersonal encounters in organizational life. Professional civility is a communicative virtue that protects and promotes productivity, one's place of employment, and persons with whom we carry out our tasks in the workplace. Drawn from the history of professions as dignified occupations providing valuable contributions to the human community, an understanding of civility as communicative virtue, and MacIntyre's treatment of practices, professional civility supports the «practice» of professions in contemporary organizations. A communicative ethic of professional civility requires attentiveness to the task at hand, support of an organization's mission, and appropriate relationships with others in the workplace. Professional civility fosters communicative habits of the heart that extend beyond the walls of the workplace, encouraging a return to the service ethic that remains an enduring legacy of the professions in the United States.



The Cost of Bad Behavior

Author : Christine Pearson

Publisher : Penguin

Page : 235 pages

File Size : 24,44 MB

Release : 2009-07-09

Category : Business & Economics

ISBN : 1101082240

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Book Description

Why incivility at work is a bigger problem than you suspect In an accessible and informative style, Pearson and Porath examine the toll that bad behavior can have on otherwise well-functioning companies. And they reveal strategies that successful organizations are using to stop incivility before it takes hold. Whether it's a standoffish coworker or an arrogant boss, incivility at the office doesn't just affect the moods of a few employees; it hurts an entire company. Consider these statistics: 12 percent of all employees say they've left jobs because they were treated badly. Fortune 1000 executives spend roughly seven weeks per year resolving employee conflicts. And an astonishing 95 percent of Americans say they've experienced rudeness at work. Christine Pearson and Christine Porath examine the devastating toll that bad behavior can have on otherwise well-functioning companies. Combining their own scientific research with stories from fields as diverse as criminology, education, and psychology, they show how to spot the roots of incivility, rip them out, and create a culture of respect. They urge managers to stop making excuses, set a zero-tolerance policy, and lead by example. Bestsellers like The No Asshole Rule and The Power of Nice have shown the hunger for more civility at work; now The Cost of Bad Behavior shows exactly what to do about it.



Choosing Civility

Author : P. M. Forni

Publisher : St. Martin's Press

Page : 212 pages

File Size : 25,62 MB

Release : 2010-04-01

Category : Reference

ISBN : 1429973986

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Book Description

Most people would agree that thoughtful behavior and common decency are in short supply, or simply forgotten in hurried lives of emails, cellphones, and multi-tasking. In Choosing Civility, P. M. Forni identifies the twenty-five rules that are most essential in connecting effectively and happily with others. In clear, witty, and, well...civilized language, Forni covers topics that include: * Think Twice Before Asking Favors * Give Constructive Criticism * Refrain from Idle Complaints * Respect Others' Opinions * Don't Shift Responsibility and Blame * Care for Your Guests * Accept and Give Praise Finally, Forni provides examples of how to put each rule into practice and so make life-and the lives of others-more enjoyable, companionable, and rewarding. Choosing Civility is a simple, practical, perfectly measured, and quietly magical handbook on the lost art of civility and compassion. “Insightful meditation on how changing the way we think can improve our daily lives. ... A deft exploration that urges us to think before speaking.” —Kirkus, Starred Review



How Civility Works

Author : Keith J Bybee

Publisher : Stanford University Press

Page : 89 pages

File Size : 13,14 MB

Release : 2016-09-07

Category : Political Science

ISBN : 150360182X

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Book Description

“[This] thoughtful meditation . . . begins an important conversation about how our discourse can be moral and robust without sacrificing truth or freedom.” —Dahlia Lithwick, Slate Is civility dead? Americans ask this question every election season, but their concern is hardly limited to political campaigns. Doubts about civility regularly arise in just about every aspect of American public life. Rudeness runs rampant. Our news media is saturated with aggressive bluster and vitriol. Our digital platforms teem with trolls and expressions of disrespect. Reflecting these conditions, surveys show that a significant majority of Americans believe we are living in an age of unusual anger and discord. Everywhere we look, there seems to be conflict and hostility, with shared respect and consideration nowhere to be found. In a country that encourages thick skins and speaking one’s mind, is civility even possible, let alone desirable? In How Civility Works, Keith J. Bybee elegantly explores the “crisis” in civility, looking closely at how civility intertwines with our long history of boorish behavior and the ongoing quest for pleasant company. Bybee argues that the very features that make civility ineffective and undesirable also point to civility’s power and appeal. Can we all get along? If we live by the contradictions on which civility depends, then yes, we can, and yes, we should. “[This] slim and artful treatise . . . suggest[s] we continue to fight for civility, but learn to think of it less romantically.” —The New York TimesBook Review “Keith Bybee has delved into the literature of civility and emerged with a clear-eyed and helpful account of politesse. Let us bow.” —Henry Alford, author of Would It Kill You to Stop Doing That? A Modern Guide to Manners “This important book shows us why pursuing [civility] is as necessary as it is difficult.” —John Inazu, Comment



Civility at Work

Author : Lewena Bayer

Publisher : Business Expert Press

Page : 190 pages

File Size : 30,11 MB

Release : 2021-02-09

Category : Business & Economics

ISBN : 1953349811

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Book Description

In Civility at Work, Lew Bayer describes the business case for civility and explains how organizations can increase employee retention, performance, and overall revenue by creating a workplace culture of human kindness and civility. In case you were not aware, research focusing on both Canadian and U.S. companies shows that a whopping 98% of people polled have experienced uncivil behavior on the job. And, according to the fourth annual study on Civility in America: A Nationwide Survey, conducted by global public relations firm Weber Shandwick and public affairs firm Powell Tate in partnership with KRC Research, civility in America continues to erode. This year’s study found that 70% of the Americans believe incivility has reached crisis proportions. Alarmingly, 81% of the Americans think that incivility is leading to an increase in violence at work. Notably, 80% of the people are dissatisfied with their jobs. Increasingly, people are choosing employers who understand that civility is good business. In Civility at Work, Lew Bayer describes the business case for civility and explains how organizations can increase employee retention, performance, and overall revenue by creating a workplace culture of human kindness and civility.



The Civility Solution

Author : P. M. Forni

Publisher : Macmillan + ORM

Page : 141 pages

File Size : 14,22 MB

Release : 2010-04-01

Category : Reference

ISBN : 1429945575

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Book Description

The acclaimed author of The Choosing Civility returns to the subject of common decency and thoughtful behavior. Many of us find ourselves confronted with rudeness every day and don't know how to respond. From the intrusive cell-phone user who holds loud conversations in public to the hostile highway driver who cuts one off with a quick swerve of his car, politeness seems to be on a downward spiral, surprising us at every turn. P.M. Forni, the author of Choosing Civility, has the answer. He knows that rudeness begets rudeness and, in The Civility Solution, shows us what to do when confronted with bad behavior by being assertive as well as civil. In more than one hundred different situations, he shows us how to break the rudeness cycle by responding to a variety of confrontations from bullying to rude internet behavior or the hurtful words of an insensitive family member. How would you respond to the following? ...A salesperson ignores your requests ...A fellow driver gives you the infamous "finger" ...Your child's playmate misbehaves ...Your boss publicly reprimands you P. M. Forni has solutions for all of these and many more. In yet another simple and practical handbook, P. M. Forni presents logical solutions that reinforce good behavior and make our world a more civil place.



The Culture Engine

Author : S. Chris Edmonds

Publisher : John Wiley & Sons

Page : 276 pages

File Size : 19,81 MB

Release : 2014-09-22

Category : Business & Economics

ISBN : 1118947320

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Book Description

An organizational "North Star," codifying valued behaviors for optimal performance The Culture Engine shows leaders how to create a high performing, values aligned culture through the creation of an organizational constitution. With practical step-by-step guidance, readers learn how to define their organization's culture, delineate the behaviors that contribute to greater performance and greater engagement, and draft a document that codifies those behaviors into a constitution that guides behavior towards an ideal: a safe, inspiring workplace. The discussion focuses on people, including who should be involved at the outset and how to engage employees from start to finish, while examples of effective constitutions provide guidance toward drafting a document that can actualize an organization's potential. Culture drives everything that happens in an organization day to day, including focus, priorities, and the treatment of employees and customers. A great culture drives great performance, and can help attract and retain great talent. But a great culture isn't something that evolves naturally. The Culture Engine is a guide to strategically planning a culture by compiling the company's guiding principles and behaviors into an organizational constitution. Decide which behaviors and attitudes are desired in the organization Secure leader commitment to planning, drafting, and implementing the document Learn the most effective way to socialize the draft statement and get everyone on board Model desired behaviors to boost employee engagement throughout the process Organizational culture is not an amorphous thing – it comes down from the top, inspired and exemplified by the leadership. It can steer a company up or down, keep it on mission or force it off-course. For an organization to fulfill its potential, the culture must be on-point, truly reflecting the heart of the company from leaders to team members across the company. The Culture Engine helps leaders define the playing field, pushing performance to the next level.