Book Description

Do you know what is considered ethical, and more importantly, unethical, in your business? Does the bi platform have public, or privately shared, metrics around customer sentiment? How are you leveraging social media to manage your reputation and support your customers? How do you receive support for your implementation efforts or on behalf of your customer? How does a customer get technical product support for software licenses purchased via CSP? How had companies embedded the innovation strategy in the board agenda to support growth? What are the challenges companies face when providing online customer service and support? What is the accounting implication of a vendors providing a product roadmap to customers? What skills does your team have to provide ongoing support as the operating model evolves? Why have you stopped purchasing from your organization after receiving a poor experience? This Customer Support Manager Guide is unlike books you're used to. If you're looking for a textbook, this might not be for you. This book and its included digital components is for you who understands the importance of asking great questions. This gives you the questions to uncover the Customer Support Manager challenges you're facing and generate better solutions to solve those problems. Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role... In EVERY group, company, organization and department. Unless you're talking a one-time, single-use project, there should be a process. That process needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Customer Support Manager investments work better. This Customer Support Manager All-Inclusive Self-Assessment enables You to be that person. INCLUDES all the tools you need to an in-depth Customer Support Manager Self-Assessment. Featuring new and updated case-based questions, organized into seven core levels of Customer Support Manager maturity, this Self-Assessment will help you identify areas in which Customer Support Manager improvements can be made. In using the questions you will be better able to: Diagnose Customer Support Manager projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices. Implement evidence-based best practice strategies aligned with overall goals. Integrate recent advances in Customer Support Manager and process design strategies into practice according to best practice guidelines. Using the Self-Assessment tool gives you the Customer Support Manager Scorecard, enabling you to develop a clear picture of which Customer Support Manager areas need attention. Your purchase includes access to the Customer Support Manager self-assessment digital components which gives you your dynamically prioritized projects-ready tool that enables you to define, show and lead your organization exactly with what's important.