Quality Management


Book Description

Designed to enable readers to recognize the cornerstones of creating and sustaining organizational effectiveness, the First Edition is based on key quality initiatives including Six Sigma, the Malcolm Baldrige National Quality Award, ISO 9000, lean manufacturing, and value creation. This book explores how quality management has progressed from an emphasis on the management of quality to a focus on the quality of managing, operating, and integrating customer service, marketing, production, delivery, information, and finance areas throughout an organization's value chain. For professionals with a career or interest in business, engineering, engineering technology, and quality management.




How to Design and Teach a Hybrid Course


Book Description

This practical handbook for designing and teaching hybrid or blended courses focuses on outcomes-based practice. It reflects the author’s experience of having taught over 70 hybrid courses, and having worked for three years in the Learning Technology Center at the University of Wisconsin-Milwaukee, a center that is recognized as a leader in the field of hybrid course design. Jay Caulfield defines hybrid courses as ones where not only is face time replaced to varying degrees by online learning, but also by experiential learning that takes place in the community or within an organization with or without the presence of a teacher; and as a pedagogy that places the primary responsibility of learning on the learner, with the teacher’s primary role being to create opportunities and environments that foster independent and collaborative student learning. Starting with a brief review of the relevant theory – such as andragogy, inquiry-based learning, experiential learning and theories that specifically relate to distance education – she addresses the practicalities of planning a hybrid course, taking into account class characteristics such as size, demographics, subject matter, learning outcomes, and time available. She offers criteria for determining the appropriate mix of face-to-face, online, and experiential components for a course, and guidance on creating social presence online.The section on designing and teaching in the hybrid environment covers such key elements as promoting and managing discussion, using small groups, creating opportunities for student feedback, and ensuring that students’ learning expectations are met. A concluding section of interviews with students and teachers offers a rich vein of tips and ideas.







iMEC-APCOMS 2019


Book Description

This book presents the proceedings of the 4th International Manufacturing Engineering Conference and 5th Asia Pacific Conference on Manufacturing Systems (iMEC-APCOMS 2019), held in Putrajaya, Malaysia, on 21–22 August 2019. Covering scientific research in the field of manufacturing engineering, with focuses on industrial engineering, materials, processes, the book appeals to researchers, academics, scientists, students, engineers and practitioners who are interested in the latest developments and applications related to manufacturing engineering.




RF Design Guide


Book Description

Gain fast access to design information required for any RF communication project using high-frequency circuits and systems with this bestseller. It contains measurement methods, system calculations, statistical procedures, and actual circuit and measurement examples that help you shorten design cycles, improve quality, and reduce design risks. Augmented with 400 equations and 210 figures, the book is an ideal reference for product designers and consultants in the RF and wireless communications industry and an outstanding learning tool for classroom use.




The Certified Quality Improvement Associate Handbook, Third Edition


Book Description

ASQ’s Certified Quality Improvement Associate (CQIA) certification is designed to introduce the basics of quality to organizations and individuals not currently working within the field of quality. This book and the Body of Knowledge (BOK) it supports are intended to form a foundation for further study and application of proven quality principles and practices worldwide. The book follows the CQIA BoK in both content and sequence. The intent is that this book will serve as a guide to be used in preparation to take the CQIA examination given by ASQ. Each chapter stands alone, and the chapters may be read in any order. Some material reaching beyond the content of the BoK has been added. Supplemental reading suggestions are provided. An online, interactive sample exam and a paper-and-pencil sample can be found on the ASQ website (http://asq.org/cert/quality-improvement-associate/prepare).




Handbook of Experimental Methods for Process Improvement


Book Description

Clear and organized, this handbook shows engineers how to apply advanced statistical and experimental design methods to improve industrial and manufacturing processes. Throughout the text, concepts are developed in the context of industrial examples, and the use of software is made readily accessible to promote a better comprehension though graphical and statistical analysis. Using a variety of pedagogical techniques and high-quality graphics, Handbook of Experimental Methods for Process Improvement provides an intuitive understanding of the field, enabling engineers to apply the methods discussed to practical applications.




Managing Quality


Book Description

Case study research conducted in 1981 in nine US companies and seven Japanese companies.




The History and Evolution of Tourism


Book Description

This book provides an overview of the history and evolution of tourism to the present, and speculates on possible and probable change into the future. It discusses significant travel, tourism and hospitality events while referring to tourism-related notions and theories that have been developed since the beginnings of tourism. Its scope moves beyond a comprehensive historical account of facts and events. Instead, it bridges these with contemporary issues, challenges and concerns, hence enabling readers to connect tourism past with the present and future. This textbook aspires to enhance readers' comprehension of the perplexed system of tourism, promoting decision-making and even the development of new theories. This book will be of great interest to academics, practitioners and students from a wide variety of disciplines, including tourism, hospitality, events, sociology, psychology, philosophy, history and human geography.




The Six Sigma Way: How GE, Motorola, and Other Top Companies are Honing Their Performance


Book Description

An implementation blueprint for SIX SIGMA! "The Six Sigma Way demystifies Six Sigma with a real-world 'how-to 'guide. A good investment for any business planning to launch Six Sigma." John Biedry, VP Quality & Compliance, Sears Home Services. Cost reduction...productivity improvement...customer retention...these are the promises of the Six Sigma quality management system. The Six Sigma Way reveals how GE, Motorola, and numerous other companies are successfully using Six Sigma to fine-tune products and processes, improve performance, and increase profits. Now you can read the roadmap for implementing Six Sigma in your manufacturing or service organization. The authorswho have worked with some of the most visible Six Sigma companies including GEprovide step-by-step guidance and practical implementation guidelines. Whether your goal is to fix a process problem or implement Six Sigma company-wide, The Six Sigma Way will help you develop an approach customized for your company's needs and the challenges of the twenty-first century business environment. The Six Sigma Way: Addresses the challenges and politics of launching, leading, and training people for Six Sigma. Focuses on implementing the major steps and quality improvement tools in the Six Sigma system. Features insights, comments, and examples from business leaders and managers using Six Sigma in their organizations.