Book Description

Crm and customer service: strategic asset or corporate overhead? Does iso 9000 certification improve business performance? For hosted solutions, are you permitted to download the entire data set in order to maintain local backups? What steps do you use in rolling out customer selfservice? Are there any restrictions within the standard support and maintenance agreement on the number of staff that can request support? This valuable Electronic Customer Relationship Management E CRM self-assessment will make you the credible Electronic Customer Relationship Management E CRM domain adviser by revealing just what you need to know to be fluent and ready for any Electronic Customer Relationship Management E CRM challenge. How do I reduce the effort in the Electronic Customer Relationship Management E CRM work to be done to get problems solved? How can I ensure that plans of action include every Electronic Customer Relationship Management E CRM task and that every Electronic Customer Relationship Management E CRM outcome is in place? How will I save time investigating strategic and tactical options and ensuring Electronic Customer Relationship Management E CRM costs are low? How can I deliver tailored Electronic Customer Relationship Management E CRM advice instantly with structured going-forward plans? There's no better guide through these mind-expanding questions than acclaimed best-selling author Gerard Blokdyk. Blokdyk ensures all Electronic Customer Relationship Management E CRM essentials are covered, from every angle: the Electronic Customer Relationship Management E CRM self-assessment shows succinctly and clearly that what needs to be clarified to organize the required activities and processes so that Electronic Customer Relationship Management E CRM outcomes are achieved. Contains extensive criteria grounded in past and current successful projects and activities by experienced Electronic Customer Relationship Management E CRM practitioners. Their mastery, combined with the easy elegance of the self-assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in Electronic Customer Relationship Management E CRM are maximized with professional results. Your purchase includes access details to the Electronic Customer Relationship Management E CRM self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows you exactly what to do next. Your exclusive instant access details can be found in your book. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific Electronic Customer Relationship Management E CRM Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.