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IT Service Management: ISO/IEC 20000 1:2018 - Introduction and Implementation Guide - Second edition

Author : Dolf van der Haven

Publisher : Van Haren

Page : 108 pages

File Size : 31,13 MB

Release : 2020-10-26

Category : Architecture

ISBN : 9401807035

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Book Description

The revised standard for Service Management, ISO/IEC 20000-1: 2018 is the third version of the international standard for service management, replacing the 2011 edition. It provides requirements for the planning, design, transition, delivery and improvement of a Service Management System, which is the coordinated set of policies, processes, organisational structure and people to manage services. This book introduces the ISO/IEC 20000-1 standard as well as providing extensive practical advice on implementing an SMS that conforms to the requirements. It does so by referring to the ISO/IEC 20000-1:2018 documentation toolkit, which is separately available and contains dozens of templates that allow you to provide the documented evidence necessary.





How the Army Runs: A Senior Leader Reference Handbook, 2017-2018 (31st Edition)

Author : U.S. Army War College

Publisher : Lulu.com

Page : 552 pages

File Size : 17,27 MB

Release : 2018-11-19

Category : Reference

ISBN : 0359235743

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Book Description

This text explains and synthesizes the functioning and relationships of numerous Defense, Joint, and Army organizations, systems, and processes involved in the development and sustainment of trained and ready forces for the Combatant Commanders. It is designed to be used by the faculty and students at the U.S. Army War College (as well as other training and educational institutions) as they improve their knowledge and understanding of "How the Army Runs." We are proud of the value that senior commanders and staffs place in this text and are pleased to continue to provide this reference.



Fundamentals of Enterprise Architecture Management

Author : Jörg Ziemann

Publisher : Springer Nature

Page : 223 pages

File Size : 44,45 MB

Release : 2022-06-22

Category : Computers

ISBN : 3030967344

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Book Description

This textbook provides a comprehensive, holistic, scientifically precise, and practically relevant description of Enterprise Architecture Management (EAM). Based on state-of-the-art concepts, it also addresses current trends like disruptive digitization or agile methods. The book is structured in five chapters. The first chapter offers a comprehensive overview of EAM. It addresses questions like: what does EAM mean, what is the history of EAM, why do enterprises need EAM, what are its goals, and how is it related to digitalization? It also includes a short overview of essential EAM standards and literature. The second chapter provides an overview of Enterprise Architecture (EA). It starts with clarifying basic terminology and the difference between EA and EAM. It also gives a short summary of existing EA frameworks and methods for structuring the digital ecosystem into layers and views. The third chapter addresses the strategic and tactical context of the EAM capability in an enterprise. It defines essential terms and parameters in the context of enterprise strategy and tactics as well as the operative, organizational context of EAM. The fourth chapter specifies the detailed goals, processes, functions, artifacts, roles and tools of EAM, building the basis for an EAM process framework that provides a comprehensive overview of EAM processes and functions. Closing the circle, the last chapter describes how to evaluate EAM in an enterprise. It starts by laying out core terminology, like “metric” and “strategic performance measurement system” and ends with a framework that integrates the various measuring areas in the context of EA and EAM. This textbook focuses on two groups: First, EAM scholars, ie bachelor or master students of Business Information Systems, Business Administration or Computer Science. And second, EAM practitioners working in the field of IT strategy or EA who need a reliable, scientifically solid, and practically proven state-of-the-art description of essential EAM methods.



The Complete Guide to Business Risk Management

Author : Kit Sadgrove

Publisher : Routledge

Page : 774 pages

File Size : 48,56 MB

Release : 2020-07-26

Category : Business & Economics

ISBN : 1000152065

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Book Description

Risk management and contingency planning has really come to the fore since the first edition of this book was originally published. Computer failure, fire, fraud, robbery, accident, environmental damage, new regulations - business is constantly under threat. But how do you determine which are the most important dangers for your business? What can you do to lessen the chances of their happening - and minimize the impact if they do happen? In this comprehensive volume Kit Sadgrove shows how you can identify - and control - the relevant threats and ensure that your company will survive. He begins by asking 'What is risk?', 'How do we assess it?' and 'How can it be managed?' He goes on to examine in detail the key danger areas including finance, product quality, health and safety, security and the environment. With case studies, self-assessment exercises and checklists, each chapter looks systematically at what is involved and enables you to draw up action plans that could, for example, provide a defence in law or reduce your insurance premium. The new edition reflects the changes in the global environment, the new risks that have emerged and the effect of macroeconomic factors on business profitability and success. The author has also included a set of case studies to illustrate his ideas in practice.



The Complete Guide for CISA Examination Preparation

Author : Richard E. Cascarino

Publisher : CRC Press

Page : 273 pages

File Size : 35,55 MB

Release : 2020-10-05

Category : Computers

ISBN : 0429644213

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Book Description

The Complete Guide for CISA Examination Preparation delivers complete coverage of every topic on the latest release of the Certified Information Systems Auditor (CISA) exam. The author is an IT security and auditing expert and the book covers all five exam domains. This effective self-study system features chapter learning objectives, in-depth explanations of each topic, and accurate practice questions. Each chapter includes exam tips that highlight key exam information, hands-on exercises, a summary that serves as a quick review, and end-of-chapter questions that simulate those on the actual exam. Designed to help candidates pass the CISA exam easily, it also serves as an ideal on-the-job reference. Richard E. Cascarino, MBA, CIA, CISM, CFE, CRMA, is well known in international auditing. Richard is a principal of Richard Cascarino & Associates. He has over 31 years’ experience in audit training and consulting. He is a regular speaker at national and international conferences and has presented courses throughout Africa, Europe, the Middle East and the USA. Richard is a Past President of the Institute of Internal Auditors in South Africa, was the founding Regional Director of the Southern African Region of the IIA-Inc. and is a member of ISACA, and the Association of Certified Fraud Examiners, where he is a member of the Board of Regents for Higher Education. Richard was Chairman of the Audit Committee of Gauteng cluster 2 (Premier's office, Shared Services and Health) in Johannesburg and is currently the Chairman of the Audit and Risk Committee of the Department of Public Enterprises in South Africa. Richard is also a visiting Lecturer at the University of the Witwatersrand, author of the book Internal Auditing: An Integrated Approach, now in its third edition. This book is extensively used as a university textbook worldwide. In addition, he is the author of the Auditor's Guide to IT Auditing, Second Edition and the book Corporate Fraud and Internal Control: A Framework for Prevention. He is also a contributor to all four editions of QFINANCE, the Ultimate Resource.



Making Sense of Change Management

Author : Esther Cameron

Publisher : Kogan Page Publishers

Page : 464 pages

File Size : 50,60 MB

Release : 2015-03-03

Category : Business & Economics

ISBN : 0749472596

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Book Description

The definitive, bestselling text in the field of change management, Making Sense of Change Management provides a thorough overview of the subject for both students and professionals. Along with explaining the theory of change management, it comprehensively covers the models, tools, and techniques of successful change management so organizations can adapt to tough market conditions and succeed by changing their strategies, structures, boundaries, mindsets, leadership behaviours and of course their expectations of the people who work within them. This completely revised and updated 4th edition of Making Sense of Change Management includes more international examples and case studies, emerging new thinking and practice in the area of cultural change and a new chapter on the interrelationship with project management (PM) and change management. It also covers complexity models, agile approaches, and stakeholder management along with cultural sensitivity and what to do when cultures collide. Making Sense of Change Management remains essential reading for anyone who is currently part of, or leading, a change initiative. Online supporting resources include lecture slides, making this an ideal textbook for MBA or graduate students focusing on leading or managing change.



Project Management by ICB4 - IPMA

Author : Bert Hedeman

Publisher : Van Haren

Page : 569 pages

File Size : 30,56 MB

Release : 2023-09-21

Category : Architecture

ISBN : 9401810931

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Book Description

IPMA observes an increasing number and importance of projects in business, public and people’s lives, also known as ‘projectification’. In the world of globalisation, an increasing number of organisations are working project-based to cope with the challenges of modern times. Especially now, society is on the brink of such significant changes as global warming and artificial intelligence. Projects drive the development of new products and services, expansions, new capabilities, implementation of new strategies and new generations of infrastructure, and major maintenance and upgrade of existing facilities and infrastructure. This book provides a knowledge base for developing individual competencies for managing projects as described in the IPMA Individual Competence Baseline version 4, which encompasses: - Perspective competencies - People competencies - Practice competencies As projects become increasingly important, we must continue to realise that projects begin and end with people and that their competent performance within the broader context of the environment is at the heart of any successful project. In this book, theories and practices for all ICB4 competencies are described. They are logically sequenced, explained and enriched with practical approaches, which can be learned and applied in the daily project management practice. As such, it aligns entirely with IPMA's vision: to strengthen competence across society to enable a world in which all projects succeed. This book also supports obtaining an IPMA certificate as proof of your competence in projects.



Research Handbook on Services Management

Author : Davis, Mark M.

Publisher : Edward Elgar Publishing

Page : 371 pages

File Size : 44,97 MB

Release : 2022-08-05

Category : Business & Economics

ISBN : 1800375654

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Book Description

This comprehensive Research Handbook reflects the latest research breakthroughs and practices in services management. Addressing services management from a broader strategic perspective, it delves into the key issues of analytics and service robots, and their potential impact. Edited by the late Mark M. Davis, it represents an early foray into the new frontier of services management and provides insights into the future of the field.



5 Years of Must Reads from HBR: 2024 Edition (5 Books)

Author : Harvard Business Review

Publisher : Harvard Business Press

Page : 897 pages

File Size : 10,14 MB

Release : 2023-12-19

Category : Business & Economics

ISBN : 1647827604

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Book Description

Five years' worth of management wisdom, all in one place. Get the latest, most significant thinking from the pages of Harvard Business Review in 5 Years of Must Reads from HBR: 2024 Edition. Every year, HBR editors examine the ideas, insights, and best practices from the past twelve months to select the definitive articles that have provoked the most conversation and inspired the most change. From managing in the age of outrage, to getting more out of your AI initiatives, to running the perfect one-on-one meeting, the articles in this five-book collection will help you manage your daily challenges and meet the changing competitive landscape head-on. Books in HBR's 10 Must Reads series offer essential reading selected from the pages of Harvard Business Review on topics critical to the success of every manager. Each book is packed with advice and inspiration from leading experts, such as Satya Nadella, Frances X. Frei, Marcus Buckingham, Adam Grant, Joan C. Williams, Roger Martin, Robert Livingston, and Katrina Lake. Company examples range from P&G, UPS, and Pfizer to Alibaba, Microsoft, and Stitch Fix. 5 Years of Must Reads from HBR: 2024 Edition brings the most current and important business conversations to your fingertips. HBR's 10 Must Reads paperback series is the definitive collection of books for new and experienced leaders alike. Leaders looking for the inspiration that big ideas provide, both to accelerate their own growth and that of their companies, should look no further. HBR's 10 Must Reads series focuses on the core topics that every ambitious manager needs to know: leadership, strategy, change, managing people, and managing yourself. Harvard Business Review has sorted through hundreds of articles and selected only the most essential reading on each topic. Each title includes timeless advice that will be relevant regardless of an ever‐changing business environment.