Book Description

This book is designed to share the knowledge and expertise we have developed over the last ten years in helping our cutomers to solve the challenge of evaluating the return on investment from organisational development activities. It includes details of our approach, using our unique Performance Improvement Cycle(c), a number of case studies in leadership and coaching showing how it is possible to increase impact and measure return on investment from soft skills interventions, and a simple step by step guide to adopting the process. Our methodology, The Peformance Improvement Cycle(c) has recently been developed into a software solution, making the process even more efficient and this is described in the final chapter. Our process and system offer all stakeholders a range of beneifts including: Executives will see how investment in development is impoving the performance of the Organisation. Managers see how results improve through having a more skilled and effective workforce. Employees can demonstrate their own effectiveness through a consistent application of new sikills and learning. Learning and Development Professionals will see their function viewed as a profit centre rather than a cost centre. "Your book is concise and is presented in the format readers need. The approach summarised in your performance-improvement cycle is an excellent way to structure the process in easy-to-understand steps. " Jack Phillips ROI Institute "The book sets out a crystal clear case for straightforward ROI and two things in particular stand out; how vital it is to set objectives upfront before any training interventions are designed and the vital supportive role of senior/line managers. Peter Honey Publications