Getting to the Heart of Employee Engagement


Book Description

During the past two decades, few pursuits have captured the passion of American business as fervently as the quest to unleash the power of people. While some of those pursuits have been fruitful, significant employee engagement remains largely untapped. In this captivating tale, author and consultant Les Landes offers a new path to the promised land of extraordinary employee engagement. It begins with a thought-provoking premise about the essential differences between human beings and other living creaturesimagination and free willand how those two qualities are inseparably linked. That premise opens the door to a fresh understanding and appreciation for human nature in the workplace, and it sets the stage for a breakthrough in optimizing employee performance. The book tells the story of two principal characters: Tom Payton, a human resources and employee communications manager whos looking for insights on employee engagement as well as a promotion, and David Kay, an enigmatic consultant who guides Tom on a journey of discovery. Over the course of the story, their conversations run the gamut from the silly to the sublime, from the humorous to the serious, from the novelty of Barney the purple dinosaur to the elegant wisdom of Henry David Thoreau. Together, Tom and David explore essential topics related to employee engagement, such as continuous improvement, performance development, and communication. They also challenge mistaken notions about people in the workplace, and the ideas captured in their dialogue offer approaches to employee engagement based on insights from historically significant thinkers. This unique business fable shows how tapping into the power and purpose of imagination and free will can help you create the type of organization where employees love to work and customers love doing business.




Win the Heart


Book Description

Learn how to create a workforce that’s more creative, more driven, and more enthusiastic about reaching company goals. Every great company has an engaged workforce, and nurturing a culture of engagement is at the heart of great leadership—employees who really care about their work, their coworkers, and the organization can supercharge a company’s success. But for many years, engagement has been suffering. Gallop reports that seventy percent of employees are not fully engaged on the job. Mark Miller draws on more than forty years of leadership experience to show leaders at all levels how to change the conversation and create real competitive advantage in the process. In the fourth book in Miller’s High Performance Series, CEO Blake Brown sets out to discover how to create the kind of workplace where everyone feels excited to come to work, passionate about what he or she brings to the company, and energized at the end of the day. It’s a journey that takes him literally all over the world—from Italy to Greece to Green Bay and more. What he discovers from the pages of history is as relevant as the evening news. Engagement unleashes untapped potential buried deep within the hearts of your people. An engaged workforce is more creative, more driven, and more enthusiastic about reaching company goals. If you put the lessons in this book to work, your people will never look at work, or their leaders, the same way again. “Virtually anything is possible if enough people care…Win the Heart will show you how to ensure they do!” —Scott Harrison, New York Times–bestselling author of Thirst “Win the Heart is an easy, entertaining, and engaging read with simple yet powerful reminders of our role as leaders. I couldn’t put it down! If you want something magical to happen in your organization, read and apply the ideas in this book.” —Dina Dwyer-Owens, brand ambassador and former CEO, Neighborly “Win the Heart: easy to read, profoundly simple, rock solid! Mark Miller has written another classic!” —Bobb Biehl, executive mentor and author “Win the Heart is a must-read for any leader at any level! In your hands, you hold a brilliant roadmap that breaks down how to make choices as a leader to overcome the “just a job” mentality and catapult your organization to new heights.” —Simon T. Bailey, breakthrough strategist




Engaged


Book Description

A non-biased, grounded, and practical approach to employee engagement For managers and business leaders who want to enhance performance, this easy-to-use guide to employee management offers real solutions for getting workers engaged and increasing productivity. It explains what employee engagement is, why it matters, what the benefits of it are, what helps and hinders it, how to measure it, how to put theory into action when trying to create it. As an added benefit, it offers plenty of advice on how managers can keep themselves engaged, even during the toughest of times.




Manager's Guide to Employee Engagement


Book Description

USE THE POWER OF EMPLOYEE ENGAGEMENT TO IGNITE PASSION, PURPOSE, AND PRODUCTIVITY IN EVERY MEMBER OF YOUR STAFF Successful managers understand that their job is to help employees do their best work, not simply give orders. The Manager's Guide to Employee Engagement shows leaders at all levels how to build relationships that support collaboration and drive meaningful performance improvement. Learn how to: Foster loyalty, trust, and commitment in all your employees Create a culture of positive thinking Empower employees to act as internal entrepreneurs Align employee and organizational values and goals Become "the best boss ever"--without losing sight of business goals Learn how to make your employees engaged and successful--and facilitate your own success at the same time. Briefcase Books, written specifically for today's busy manager, feature eye-catching icons, checklists, and sidebars to guide managers step-by-step through everyday workplace situations. Look for these innovative design features to help you navigate through each page: Clear definitions of key terms and concepts Tactics and strategies for engaging employees Tips for executing the tactics in the book Practical advice for minimizing the possibility of error Warning signs for when things are about to go wrong Examples of successful engagement tactics Specific planning procedures, tactics, and hands-on techniques




Getting to the Heart of Employee Engagement


Book Description

During the past two decades, few pursuits have captured the passion of American business as fervently as the quest to unleash the power of people. While some of those pursuits have been fruitful, significant employee engagement remains largely untapped. In this captivating tale, author and consultant Les Landes offers a new path to the promised land of extraordinary employee engagement. It begins with a thought-provoking premise about the essential differences between human beings and other living creatures-imagination and free will-and how those two qualities are inseparably linked. That premise opens the door to a fresh understanding and appreciation for human nature in the workplace, and it sets the stage for a breakthrough in optimizing employee performance. The book tells the story of two principal characters: Tom Payton, a human resources and employee communications manager who's looking for insights on employee engagement as well as a promotion, and David Kay, an enigmatic consultant who guides Tom on a journey of discovery. Over the course of the story, their conversations run the gamut from the silly to the sublime, from the humorous to the serious, from the novelty of Barney the purple dinosaur to the elegant wisdom of Henry David Thoreau. Together, Tom and David explore essential topics related to employee engagement, such as continuous improvement, performance development, and communication. They also challenge mistaken notions about people in the workplace, and the ideas captured in their dialogue offer approaches to employee engagement based on insights from historically significant thinkers. This unique business fable shows how tapping into the power and purpose of imagination and free can help you create the type of organization where employees love to work and customers love doing business.




Lead From The Heart


Book Description

Leadership and engagement expert Mark C. Crowley shows how trading in the old business playbook for heart-led leadership strategies will create purpose-driven, dedicated employees and higher levels of performance. Revised and updated to address the needs of those managing Gen Z and millennial employees in addition to the latest global research on employee engagement. In this thoroughly revised and updated edition of his now classic book, visionary Mark C. Crowley provides the roadmap workplace leaders the world over are seeking: How to most successfully and sustainably inspire and manage other human beings in the post-pandemic era. · Nearly 50 million workers quit their jobs in the U.S. alone in 2021—a record number likely to be exceeded in 2022. · While we might imagine that an opportunity to earn greater pay is the key driver of this “Great Resignation,” research shows two-thirds of the reasons people leave jobs boil down to issues related to their engagement and overall well-being. · More specifically, people quit when they feel they aren’t valued, respected, appreciated, coached—or cared about personally—by their manager and organization. · Thanks in large part to the COVID pandemic and a global reset of what matters most to people in their lives, human beings have profoundly evolved in what they need and want in exchange for their work. · Consequently, a radical change in employee expectations demands that organizations and managers rapidly pivot by embracing leadership practices that match the moment. · The remedy to the Great Resignation is to adopt more humane ways of managing people knowing they inherently lead to infinitely greater engagement not to mention optimal employee performance. · In this new and updated version of his seminal and visionary book, Mark C. Crowley draws upon emerging medical and other scientific discoveries which prove it's the heart, not the mind, that drives human motivation and achievement. · While we’ve long been led to believe that human beings are essentially rational beings, new research shows that feelings and emotions far more often motivate human behavior and what people care about most and commit themselves to in their lives. · In light of this breakthrough understanding, it’s become incumbent upon workplace managers to pay great attention to their employees' emotional experience at work—far greater attention than any of us ever believed necessary. · Ironically, most of us were told the heart has no place in workplace management. In fact, most of us were taught that the heart acts like Kryptonite in leadership: it inherently undermines a manager's effectiveness - and lowers performance. · What makes this book so remarkable is that it brilliantly contradicts all those traditional beliefs and proves why people naturally and instinctively respond to managers who care about them personally and support their deep human needs. · To be absolutely clear, there's nothing soft or weak about the Lead From The Heart philosophy. Instead, it represents the future of workplace management and a roadmap to driving uncommon engagement, productivity and profitability when organizations around the world are wanting it most. · Rich with inspiring stories and illuminating research, this book proves that when you lead people with a greater balance of mind and heart, people naturally follow. And they also excel.




Employee Confidence


Book Description

Are your people the change you want to see? Employee Engagement figures are flagging. Employees are disgruntled, stressed or underutilised, or all three. The world is changing faster than ever before, and companies and entire industries are fighting for survival. Employees have never been more needed and valuable. So why are we pursuing the same old unsuccessful Engagement models when accessing the full potential of our human capital has never been more critical? Karen J Hewitt urges us to look at Employee Engagement from a whole new level, with a methodology to bring out a company’s real leadership potential, and within every single employee. A whole host of practical techniques (the new rules of Engagement) bring Employee Confidence to life, showing us how to create workplaces where employees thrive and drive company performance.




Build It


Book Description

The current way of treating people at work has failed. Globally, only 30% of employees are engaged in their jobs, and in this fast-paced world that's just not enough. The world's best companies understand this, and have been quietly treating people differently for nearly two decades. Now you can learn their secrets and discover The Engagement BridgeTM model, proven to build bottom line value for companies through sustainable employee engagement. Companies with the best cultures generate stock market returns of twice the general market and enjoy half the employee turnover of their peers. Their staff innovate more, deliver better customer service and, hands-down, beat the competition. These companies outperform and disrupt their markets. They break the rules of traditional HR, they rebel against the status quo. Build it has found these rebels and the rulebreakers. From small startups to global powerhouses, this book shows that courage, commitment, and a people-centric mindset, rather than money and resources, are what you need to turn an average business into a category leader. The book follows the clear and proven Engagement BridgeTM model, developed from working with thousands of leading companies worldwide on their own employee engagement journeys. The practical model highlights the areas that leaders need to examine in order to build a highly engaged company culture and provides a framework for success. Build it is packed with tips, tools and real-life examples from employers including NASDAQ, Unilever, IBM, KPMG, 3M, and McDonald's to help you start doing this not tomorrow, but today. Readers will learn: How employee engagement helps companies perform The key factors that drive engagement, and how they work together What the world's most rebellious companies have done to break the rules of traditional HR and improve engagement How to implement The Engagement BridgeTM model to boost productivity, innovation, and better decision-making Unique in this category, Build it is written from two sharply different perspectives. Glenn Elliott is a multi-award winning Entrepreneur of the Year, CEO and growth investor. He talks candidly about the mistakes and missteps he has made whilst building Reward Gateway into a $300m category leader in employee engagement technology. Debra Corey brings 30 years experience in senior level HR roles at global companies such as Gap, Quintiles, Honeywell and Merlin Entertainments. She shares the practical tools and case studies that can kickstart your employee engagement plan, bringing her own pragmatic and engaging style to each situation.




The Employee Engagement Mindset: The Six Drivers for Tapping into the Hidden Potential of Everyone in Your Company


Book Description

When it comes to employee engagement, Timothy R. Clark goes where no one has gone before. One of today’s leading experts on the subject, Clark reveals that the business world has been focusing on only half the question—namely, the organization’s role in driving employee engagement. Clark points to the other interested party—the employee. Through extensive research, the author has discovered that approximately 75 percent of employees are not fully engaged with their work—a frighteningly high number with frighteningly dire consequences for both companies and individual employees. The Employee Engagement Mindset is a step-by-step guide to reversing this pattern, one employee at a time. Clark breaks it all down into six key behaviors: Connecting: Form solid relationships with coworkers and align your behavior to the organization’s culture and goals Shaping: Seize opportunities for tailoring experiences based on your personal preferences Learning: Take proactive measures to learn at or above the speed of change Stretching: Move out of your comfort zone and take calculated risks Achieving: Accomplish your goals Contributing: Make personal contributions that drive lasting positive change to others and to the company The Employee Engagement Mindset provides practical advice on how any employee can put him or herself on the fast track to true engagement using this six-part model. Simply put, every engaged employee is worth his or her weight in gold. Whether you’re in charge of driving employee engagement or feel the need to take personal responsibility for excelling at work, The Employee Engagement Mindset tells you everything you need to know. "Clark and his team discovered some surprising truths about highly engaged people that cross cultural, demographic, and industry lines. The Employee Engagement Mindset unlocks the door to our own personal and professional connectedness."—Marshall Goldsmith, author of the New York Times bestsellers MOJO and What Got You Here Won’t Get You There "[The Employee Engagement Mindset ] lays out in clear, practical terms how highly engaged people think and what they do. I highly recommend it."—Vai Sikahema, NBC Philadelphia sports anchor and former NFL All-Pro, Philadelphia Eagles "[The Employee Engagement Mindset] captures the emerging search for meaning and purpose in organizations and offers fantastic concepts, tools, and examples of how to go beyond rhetoric to action and resolve."—Dave Ulrich, professor, Ross School of Business, University of Michigan and partner, The RBL Group "There has been a lot written about employee engagement from the leader’s perspective. What excites me about The Employee Engagement Mindset is that it is written for employees. It offers a blueprint for high engagement that really works."—Patricia Longshore, vice president, Duke Corporate Education "The six drivers introduced in this book have the powerful capacity to enrich your life, no matter where you are on the engagement spectrum. Read this book—for both inspiration and practical strategies to supercharge your organization!"—Elliott Masie, chair, The Learning CONSORTIUM "Clark advances a well-considered approach to creating a culture of superior employee engagement. This is a worthy read for every aspiring leader."—Douglas R. Conant, former president and CEO, Campbell Soup Company and New York Times bestselling author of TouchPoints




The Three Signs of a Miserable Job


Book Description

A bestselling author and business guru tells how to improve your job satisfaction and performance. In his sixth fable, bestselling author Patrick Lencioni takes on a topic that almost everyone can relate to: the causes of a miserable job. Millions of workers, even those who have carefully chosen careers based on true passions and interests, dread going to work, suffering each day as they trudge to jobs that make them cynical, weary, and frustrated. It is a simple fact of business life that any job, from investment banker to dishwasher, can become miserable. Through the story of a CEO turned pizzeria manager, Lencioni reveals the three elements that make work miserable -- irrelevance, immeasurability, and anonymity -- and gives managers and their employees the keys to make any job more fulfilling. As with all of Lencioni?s books, this one is filled with actionable advice you can put into effect immediately. In addition to the fable, the book includes a detailed model examining the three signs of job misery and how they can be remedied. It covers the benefits of managing for job fulfillment within organizations -- increased productivity, greater retention, and competitive advantage -- and offers examples of how managers can use the applications in the book to deal with specific jobs and situations. Patrick Lencioni (San Francisco, CA) is President of The Table Group, a management consulting firm specializing in executive team development and organizational health. As a consultant and keynote speaker, he has worked with thousands of senior executives and executive teams in organizations ranging from Fortune 500 companies to high-tech startups to universities and nonprofits. His clients include AT&T, Bechtel, Boeing, Cisco, Sam?s Club, Microsoft, Mitsubishi, Allstate, Visa, FedEx, New York Life, Sprint, Novell, Sybase, The Make-A-Wish Foundation, and the U.S. Military Academy at West Point. Lencioni is the author of six bestselling books, including The Five Dysfunctions of a Team. He previously worked for Oracle, Sybase, and the management consulting firm Bain & Company.