FCS Hospitality Generics L2
Author : Ann Smith, Ben du Toit
Publisher : Pearson South Africa
Page : 222 pages
File Size : 20,52 MB
Release : 2007
Category : Hospitality industry
ISBN : 9781868918225
FCS Hospitality Generics L3
Author :
Publisher : Pearson South Africa
Page : 396 pages
File Size : 35,87 MB
Release : 2008
Category : Hospitality industry
ISBN : 9781770251335
Book Description
Hospitality Services
Author : Johnny Sue Reynolds
Publisher : Goodheart-Wilcox Publisher
Page : 0 pages
File Size : 14,66 MB
Release : 2013-05-16
Category : Hospitality industry
ISBN : 9781619602670
Book Description
Resource added for the Hospitality Management program 311093 and Business Management - Hotel & Restaurant Emphasis 101023-H.
Franchising Hospitality Services
Author : Conrad Lashley
Publisher : Taylor & Francis
Page : 294 pages
File Size : 31,11 MB
Release : 2007-06-07
Category : Business & Economics
ISBN : 1136402276
Book Description
'Franchising in the Hospitality Industry' provides an overview of the issues, debates and challenges associated with business franchising. In two parts, this text firstly looks at the issues from both an academic and practitioner perspective. The second part looks more closely at service sector groups in the hospitality industry, such as hotels, leisure and catering using national and international examples and illustrations. These demonstrate how the theories and debates discussed in the first part, are tackled in real life situations. Examples used are from well known companies such as McDonalds, Baskin Robbins, Burger King, Choice Hotels, Holiday Inn, Domino Pizza, Pierre Victoire amongst others.
Hospitality Services
Author : Johnny Sue Reynolds Ph. D.
Publisher : Goodheart-Wilcox Publisher
Page : 0 pages
File Size : 25,61 MB
Release : 2016-06-14
Category : Business & Economics
ISBN : 9781631265495
Book Description
"Food, lodging, travel, tourism, recreation."
Diploma in Managing Tourism and Hospitality Services - City of London College of Economics - 3 months - 100% online / self-paced
Author : City of London College of Economics
Publisher : City of London College of Economics
Page : 356 pages
File Size : 32,37 MB
Release :
Category : Education
ISBN :
Book Description
Overview You not only will learn the theory but the international applications as well. Content - Quality and Service Management Perspectives - Understanding and Managing Customer Satisfaction with Wildlife-based Tourism Experiences - Management of Tourism - Development and Growth - Co-branding in the Restaurant Industry - Service System - Marketing Tourism Online - Quality Management for Events - Effective Management of Hotel Revenue - And much more Duration 3 months Assessment The assessment will take place on the basis of one assignment at the end of the course. Tell us when you feel ready to take the exam and we’ll send you the assign- ment questions. Study material The study material will be provided in separate files by email / download link.
Improving Tourism and Hospitality Services
Author :
Publisher : CABI
Page : 228 pages
File Size : 35,14 MB
Release : 2004
Category : Business & Economics
ISBN : 9780851990446
Book Description
Consumer satisfaction is a key issue for all those involved in tourism and hospitality services. Through a multitude of case studies this book explores the challenges of managing tourism and hospitality businesses in order to produce maximum customer satisfaction. It outlines the various frameworks available for the study of tourist satisfaction, before examining service delivery systems and definitions of quality. It then discusses the role that marketing can play in tourism and hospitality services, and the ways in which hospitality and tourism services can be improved. The book contains examples of customer dissatisfaction, and examples of organisations that have succeeded in providing profitable services with high levels of customer loyalty.
Management of Tourism and Hospitality Services
Author : Rebecca Dei Mensah
Publisher : Xlibris Corporation
Page : 418 pages
File Size : 14,68 MB
Release : 2013-09-30
Category : Business & Economics
ISBN : 1483693171
Book Description
What standards should tourism and hospitality practitioners adhere to? What goes into designing and delivering quality tourism and hospitality services? What management functions are necessary for the maintenance of high service standards? What critical issues confront the tourism industry today? The answers to these questions have been adequately addressed by this book which is indispensable to both students and practitioners of hospitality and tourism. This book provides insights into different segments of the tourism and hospitality industry, management functions, design and delivery of tourism and hospitality services as well as critical issues such as service quality and technological applications.
Managing Tourism and Hospitality Services
Author : B. Prideaux
Publisher : CABI
Page : 357 pages
File Size : 20,58 MB
Release : 2006-09-14
Category : Hospitality industry
ISBN : 1845930150
Book Description
The aim of this book is to enhance theoretical and practical understanding of quality management in tourism and hospitality. It provides a benchmark of current knowledge, and examines the range of research methods being applied to further develop tourism and hospitality service management research. It is hoped that this book will stimulate new research questions by highlighting tensions and challenges in the area.
Franchising Hospitality Services
Author : Conrad Lashley
Publisher : Routledge
Page : 293 pages
File Size : 48,55 MB
Release : 2007-06-07
Category : Business & Economics
ISBN : 1136402284
Book Description
'Franchising in the Hospitality Industry' provides an overview of the issues, debates and challenges associated with business franchising. In two parts, this text firstly looks at the issues from both an academic and practitioner perspective. The second part looks more closely at service sector groups in the hospitality industry, such as hotels, leisure and catering using national and international examples and illustrations. These demonstrate how the theories and debates discussed in the first part, are tackled in real life situations. Examples used are from well known companies such as McDonalds, Baskin Robbins, Burger King, Choice Hotels, Holiday Inn, Domino Pizza, Pierre Victoire amongst others.
