How to Do Everything with Your CLIE(TM)


Book Description

The Sony CLIE is becoming one of the hottest PDAs around. This text shows the reader how to get the most out of this device.




No More Cold Calling(TM)


Book Description

Cold calling is one of the most awkward -- and unsuccessful -- ways to obtain clients in business. Now Joanne S. Black shares her proven 5-step Referral Selling system, so no businessperson ever has to make a cold call again. In this unique and practical guide, Black offers a tutorial on how to differentiate your business from your competitors, make favorable impressions on current clients so they'll refer their acquaintances, and set a "hook" that will leave them wanting more. NO MORE COLD CALLING provides selling scripts, presentation techniques, troubleshooting advice, and a host of helpful insights to increase any sales force's productivity.




How You Do... What You Do: Create Service Excellence That Wins Clients For Life


Book Description

In three years Livingston helped the 17,000- employee strong Crossmark increase its sales revenues by 30 percent and add an additional 2,400 workers Livingston will promote the book on his busy speaking tour, which includes keynote addresses at several large consumer products information conferences Includes numerous on-the-street examples and case studies throughout the book




Giving Back


Book Description

Share Your Power of Giving. Living a “drive-by” life is an easy habit to fall into―simply going through everyday motions without enjoying the journey. Linda Marshall knows that every day is an opportunity to make a difference. Her mission is to help people choose to always be joyful and grateful, rather than waiting for some designated time in the future. Marshall Connects helps people and organizations get ahead by giving back. You have a choice to harness your happiness to lift others up. Giving Back will show you what really matters, so you can live your life to the fullest.




Regulation of Lawyers


Book Description

In this, the Thirteenth edition of Stephen Gillers’ book, Regulation of Lawyers: Problems of Law and Ethics, the author’s goal, as always, is to teach the law and rules governing lawyers and judges with engaging writing and a conversational voice. To that end, he sprinkles the text with literary and historical references, references to current events, amplifying asides (“by the way” stories), and humor. There are new cases, and some repeat cases have been further edited. New problems have been added, and some former problems have been revised to better crystalize their issues. As always, the problems aim for credibility through detail. In addition to the self-study questions and answers, most chapters now contain one or two short “Pop-up Questions” with answers a few pages later. The clarity of notes on secondary issues makes it possible to assign these with little need for class discussion, freeing time for the principal lessons. New to the Thirteenth Edition: New cases and materials on: The formation of the attorney-client relationship The elements of competency, including cultural competency Privilege and confidentiality and their exceptions Allocation of authority between lawyer and client Discipline for inflating bills Screening to prevent imputation of lateral lawyer conflicts The interplay between Rules 1.7(a)(2) and 1.8(a) Prosecutorial misconduct A lawyer’s responsibility for real evidence, such as weapons Rule 8.4(g) The Supreme Court’s decision in 303 Creative Client identity in the corporate context (U.S. v. Elizabeth Holmes) Discipline for lying to the public (Rudolph Giuliani and Jenna Ellis) Litigation funding. “Pop-up Questions” (and answers) in most chapters Benefits for instructors and students: High-profile author—Professor Gillers is a highly visible and recognized national authority on professional responsibility Comprehensive coverage—includes the full range of professional responsibility issues Excellent case selection Manageable length Well-balanced mix of cases, secondary sources, and timely materials—often drawn from recent headlines, and which supports its comprehensive coverage of professional responsibility issues Realistic, helpful, and abundant problems—many based on actual events, and which facilitate class discussion and enable students to understand the rules and regulations that will govern their professional behavior Detailed and challenging notes—providing in-depth treatment of the issues Accessible and engaging style—characterized by variety, clarity, and humor Discussion beyond the rules and from different perspectives—to recognize that the law is not necessarily self-evident and covers many subtleties




WIPO Magazine, Issue 4/2020 (December)


Book Description

The WIPO Magazine explores intellectual property, creativity and innovation in action across the world.




The Clinical Practice of Educational Therapy


Book Description

The second edition of The Clinical Practice of Educational Therapy provides a comprehensive review of the interdisciplinary profession and practice of educational therapy as it exists today. In addition to educational therapists and students, this book is appropriate for professionals who work in related fields such as special education, regular education, school and educational psychology, school counseling, psychology, speech and language pathology, art therapy, occupational therapy, and social work, as well as in medicine and psychiatry.




How Clients Buy


Book Description

The real-world guide to selling your services and bringing in business How Clients Buy is the much-needed guide to selling your services. If you're one of the millions of people whose skills are the 'product,' you know that you cannot be successful unless you bring in clients. The problem is, you're trained to do your job—not sell it. No matter how great you may be at your actual role, you likely feel a bit lost, hesitant, or 'behind' when it comes to courting clients, an unfamiliar territory where you're never quite sure of the line between under- and over-selling. This book comes to the rescue with real, practical advice for selling what you do. You'll have to unlearn everything you know about sales, but then you'll learn new skills that will help you make connections, develop rapport, create interest, earn trust, and turn prospects into clients. Business development is critical to your personal success, and your skills in this area will dictate the course of your career. This invaluable guide gives you a set of real-world best practices that can help you become the rainmaker you want to be. Get the word out and make productive connections Drop the fear of self-promotion and advertise your accomplishments Earn potential clients' trust to build a lasting relationship Scrap the sales pitch in favor of honesty, positivity, and value Working in the consulting and professional services fields comes with difficulties not encountered by those who sell tangible products. Services are often under-valued, and become among the first things to go when budgets get tight. It is now harder than ever to sell professional services, so your game must be on-point if you hope to out-compete the field. How Clients Buy shows you how to level up and start winning the client list of your dreams.




Solution-Focused Supervision


Book Description

​ ​ New data have come to light through the Solution Focused Brief Therapy Association Archive (hereafter, the Archive). This information is drawn from manuscripts and video featuring one of the SF founders, Insoo Kim Berg, MSW. Archive video examples of Ms. Berg conducting supervision, therapy teams, and case consultation as well as unpublished manuscripts written by her provide unique opportunities to illustrate specific assumptions and techniques rarely seen before. The documents outline Ms. Berg’s philosophy, assumptions, and techniques to conduct supervision, and the videos offer in vivo examples of her supervision and team/case consultation style. Together, the Archive materials offer a rich resource for a book that both informs and illustrates SFS​.




Becoming Miracle Workers


Book Description

Brief therapy is a postmodern treatment mode that treats problems as social constructions, encouraging those seeking treatment to replace personal troubles (negative stories) with new problem-solving skills (positive stories). The significant differences discussed in this book do not involve sociologists and brief therapists. The differences are between brief therapists, on the one hand, and practitioners of psychotherapy and family therapy on the other. One indicator of these is brief therapists' describing the people who seek their services as clients. The terminology may be contrasted with the language of patients used by many other therapists. At the very least, this difference suggests how brief therapy departs from therapy approaches that are based on the medical model. Becoming Miracle Workers takes the reader inside "Northland Clinic," one of the most innovative and important centers of brief therapy in the world. Based on twelve years of research, Miller's book discusses how brief therapy has evolved into its present, postmodern form. He describes the details of brief therapist-client interactions, and the behind-the-scenes discussions among brief therapists about their clients' problems. This readable account of the workings of brief therapy invites readers to sit in on brief therapy sessions, provides them with new understandings of personal troubles as social constructions, and shows how brief therapists help their clients develop new, untroubled, life stories.