I'll Be Back


Book Description

How do you build a business that thrives during good times and bad? Is there a strategy that can set up your company up for success, no matter what curveballs the world may throw your way? There is: Turn customers into repeat customers, and turn repeat customers into loyal customers. Renowned customer service and experience expert Shep Hyken maintains that delivering an amazing customer service experience that keeps customers coming back for more is everyone’s job. Customer service is not a department. It’s not just for people on the front lines. It’s the responsibility of everyone in the organization, from the CEO or owner of a business to the most recently hired employee. It’s the result of a customer-focused philosophy that must be baked into the culture. And it is what separates you from your competition. In I’ll Be Back you will learn… How to design and create an experience that gets customers to return, again and again The one trackable trend that leaders must monitor every morning The difference between repeat customers and loyal customers How to build the I’ll Be Back culture How delivering an amazing customer experience is within the reach of every organization The two simple words that are the secret to every customer service program Why most “loyalty programs” fail to create customer loyalty How to personalize the customer experience Why setting up or expanding self-service and digital customer service choices are is a must, not an option Ten loyalty killers that can terminate your relationship with your customers And much more! This book includes the must-have tools, tactics and strategies you need to get your customers to say, “I’ll be back!”




Terminator and Philosophy


Book Description

Are cyborgs our friends or our enemies? Was it morally right for Skynet to nuke us? Is John Connor free to choose to defend humanity, or not? Is Judgment Day inevitable? The Terminator series is one of the most popular sci-fi franchises ever created, captivating millions with its edgy depiction of the struggle of humankind for survival against its own creations. This book draws on some of history’s philosophical heavy hitters: Descartes, Kant, Karl Marx, and many more. Nineteen leather-clad chapters target with extreme prejudice the mysteries surrounding intriguing philosophical issues raised by the series, including the morality of terminating other people for the sake of peace, whether we can really use time travel to protect our future resistance leaders in the past, and if Arnold’s famous T-101 is a real person or not. You’ll say “Hasta la vista, baby” to philosophical confusion as you develop a new appreciation for the complexities of John and Sarah Connor and the battles between Skynet and the human race.




I'll Be Back!: Arnold Schwarzenegger


Book Description

Arnold "Arnie" Alois Schwarzenegger, born on July 30th, 1947, Thal, Styria, Austria, is an actor, filmmaker, businessman, investor, author, philanthropist, activist, politician, and former professional bodybuilder and powerlifter. He served two terms as the 38th Governor of California from 2003 to 2011.




I Will Always Write Back


Book Description

The New York Times bestselling true story of an all-American girl and a boy from Zimbabwe and the letter that changed both of their lives forever. It started as an assignment... Everyone in Caitlin's class wrote to an unknown student somewhere in a distant place. Martin was lucky to even receive a pen-pal letter. There were only ten letters, and fifty kids in his class. But he was the top student, so he got the first one. That letter was the beginning of a correspondence that spanned six years and changed two lives. In this compelling dual memoir, Caitlin and Martin recount how they became best friends—and better people—through their long-distance exchange. Their story will inspire you to look beyond your own life and wonder about the world at large and your place in it.




We Will Shoot Back


Book Description

"Ranging from Reconstruction to the Black Power period, this thoroughly and creatively researched book effectively challenges long-held beliefs about the Black Freedom Struggle. It should make it abundantly clear that the violence/nonviolence dichotomy is too simple to capture the thinking of Black Southerners about the forms of effective resistance."—Charles M. Payne, University of Chicago The notion that the civil rights movement in the southern United States was a nonviolent movement remains a dominant theme of civil rights memory and representation in popular culture. Yet in dozens of southern communities, Black people picked up arms to defend their leaders, communities, and lives. In particular, Black people relied on armed self-defense in communities where federal government officials failed to safeguard activists and supporters from the violence of racists and segregationists, who were often supported by local law enforcement. In We Will Shoot Back: Armed Resistance in the Mississippi Freedom Movement, Akinyele Omowale Umoja argues that armed resistance was critical to the efficacy of the southern freedom struggle and the dismantling of segregation and Black disenfranchisement. Intimidation and fear were central to the system of oppression in Mississippi and most of the Deep South. To overcome the system of segregation, Black people had to overcome fear to present a significant challenge to White domination. Armed self-defense was a major tool of survival in allowing some Black southern communities to maintain their integrity and existence in the face of White supremacist terror. By 1965, armed resistance, particularly self-defense, was a significant factor in the challenge of the descendants of enslaved Africans to overturning fear and intimidation and developing different political and social relationships between Black and White Mississippians. This riveting historical narrative relies upon oral history, archival material, and scholarly literature to reconstruct the use of armed resistance by Black activists and supporters in Mississippi to challenge racist terrorism, segregation, and fight for human rights and political empowerment from the early 1950s through the late 1970s. Akinyele Omowale Umoja is Associate Professor and Chair of the Department of African-American Studies at Georgia State University, where he teaches courses on the history of the Civil Rights, Black Power, and other social movements.




Terminator 3: Terminator Hunt


Book Description

Riding the crest of popularity following Terminator 3: Rise of the Machines, Terminator Hunt continues the action where Aaron Allston's first Terminator 3 novel, Terminator Dreams left off, with an exciting original story of John Connor, Kate Brewster, and the human Resistance battling Skynet and its deadly robots. 2029 A.D.: Paul Keeley is a member of the Resistance who died over a year ago-or so everyone thinks, until he awakens in a hospital room and stumbles out into a raging battle between John Connor's elite team of Hellhounds and a group of Skynet robots led by the deadly Terminatrix. Back at Home Plate, Resistance headquarters, members of the Resistance discover that Paul has been brainwashed by Skynet. Living in a computer-simulated dream of the twentieth century, Paul, an expert on twentieth century life, was being used as part of an effort to train the T-X terminator for a time jump. John and Kate have no way of knowing where the jump will occur, so to prevent it from happening at all, they launch a daring plan to use John Connor as bait to capture the T-X. Meanwhile, Paul remains under suspicion, since no one knows how the brainwashing may still affect him. Capturing the T-X proves to be a deadly task with consequences nobody could foresee. The danger and suspense mount as Resistance action leads to an epic battle pitting human ingenuity and sheer courage against the coldblooded logic of machine intelligence. Fans of Terminator 3: Rise of the Machines will not be disappointed. At the Publisher's request, this title is being sold without Digital Rights Management Software (DRM) applied.




I Will Come Back for You: A Family in Hiding During World War II


Book Description

What was it like to grow up Jewish in Italy during World War II? Sit with a little girl as her grandmother tells the story of her childhood in Rome, of being separated from her father, and of going into hiding in the mountains. Based on the experiences of the author's own family, this deeply moving book set during the Holocaust deals with a difficult subject in a way that is accessible and appropriate for young readers. I Will Come Back for You is an incredible story of bravery and kindness in the face of danger.




I'll Go and Come Back


Book Description

Jyoti is overwhelmed when she visits her grandmother in India for the first time, but she and Sita Pati quickly form a bond. When Pati visits Jyoti in America, it is Jyoti's turn to help her grandmother feel welcome.




I'll be Back Shortly


Book Description




Time Will Run Back


Book Description