Author : Angel Magana
Publisher : Packt Publishing Ltd
Page : 436 pages
File Size : 18,95 MB
Release : 2010-09-13
Category : Computers
ISBN : 1847198678
Install, configure, and administer a robust Customer Relationship Management system using SugarCRM.
Author : Michael Whitehead
Publisher : Packt Pub Limited
Page : 328 pages
File Size : 42,26 MB
Release : 2006-01
Category : Computers
ISBN : 9781904811688
Using a unique checklist approach the book works from the SugarCRM basics right up to advanced features in a clear, friendly way. It is carefully designed to distil hard-won SugarCRM wisdom from a recognized expert into a clear, readable, practical guide. By helping you clarify your business goals the book enables you to build a CRM system to support your business needs, and shows SugarCRM in a realistic business setting through an Extended case study. Small-medium business owners/managers with reasonable IT skills, who want to implement SugarCRM for themselves as either a first CRM or as a replacement for existing solutions. IT staff tasked with implementing, maintaining, or upgrading a SugarCRM installation Existing SugarCRM users who want to broaden their understanding of the topic No programming knowledge is required to use this book to implement, customise and use SugarCRM
Author : John Mertic
Publisher : Apress
Page : 263 pages
File Size : 30,43 MB
Release : 2010-01-08
Category : Computers
ISBN : 1430224401
SugarCRM is a leading open-source customer relations management tool and development platform with nearly 5.5 million downloads, nearly 17,000 developers, and lots more users. The Definitive Guide to SugarCRM is the first official SugarCRM book available to developers and users. This definitive book begins with a discussion of the SugarCRM platform components, namely MVC, Studio, Module Builder, authentication, and themes. Next, you'll learn how to customize the modules SugarCRM comes with out of the box in an upgrade-safe manner. The text then presents an example application that a typical business might use and shows how to build it using SugarCRM, using both existing functionality as well as newly added functionality.
Author : John Mertic
Publisher : "O'Reilly Media, Inc."
Page : 81 pages
File Size : 30,17 MB
Release : 2011-07-23
Category : Business & Economics
ISBN : 1449309801
In the crowded field of customer relationship management (CRM) systems, SugarCRM stands out—not only for its modular design, but also for the ease with which you can develop, customize, and extend your CRM applications. This concise book provides a thorough overview of the development tools and APIs available in SugarCRM 6.2, showing both developers and nondevelopers alike how to use them to build a sample application step-by-step. You'll learn how to bend and twist SugarCRM’s extensible MVC framework to create custom applications, including solutions for automating your business that go beyond traditional CRMs. Learn how SugarCRM modules interact with one another through data relationships Build your CRM application with SugarCRM’s GUI developer tools—without touching code Use built-in design templates with Module Builder to design new CRM modules Customize modules with the Studio tool to add new fields or additional relationships between modules Automate common and tedious tasks within your application, using custom PHP code with SugarCRM's powerful API Integrate external applications into your CRM solution through SugarCRM's web services API
Author : Colman Carpenter
Publisher : Packt Publishing Ltd
Page : 399 pages
File Size : 23,17 MB
Release : 2009-08-10
Category : Computers
ISBN : 1847194397
Asterisk is the leading Open Source Telephony application and PBX software solution. It represents an effective, easy-to-administer, and accessible platform for running enterprise telephony requirements. The real world, however, offers numerous hurdles when running Asterisk in the commercial environment including call routing, resilience, or integrating Asterisk with other systems. This book will show you some of the ways to overcome these problems. As the follow-up to Packt's highly successful 2005 title Building Telephony Systems with Asterisk, this book presents the collected wisdom of Asterisk Professionals in the commercial environment. Aimed at Administrators and Asterisk Consultants who are comfortable with the basics of Asterisk operation and installation, this book covers numerous hands-on topics such as Call Routing, Network Considerations, Scalability, and Resilience _ all the while providing practical solutions and suggestions. It also covers more business-related areas like Billing Solutions and a Winning Sales Technique. Even if your interest or experience with Asterisk is lower level, this book will provide a deeper understanding of how Asterisk operates in the real world. Asterisk is deployed across countless enterprises globally. Running on Linux, it has constantly demonstrated its resilience, stability, and scalability and is now the advanced communication solution of choice to many organizations and consultants. With a foreword from Mark Spencer, the man behind Asterisk, this book presents the accumulated wisdom of three leading Asterisk Consultants and shows the reader how to get the most out of Asterisk in the commercial environment. Over the course of eleven chapters, this book introduces the reader to topics as diverse as Advanced Dial Plans, Network Considerations, and Call Routing, through to Localization, DAHDI, Speech Technology, and Working with a GUI. The book also covers the more nebulous aspects of being an Asterisk professional such as evaluating customer requirements and pitching for contracts. This book represents the wisdom and thoughts of front line consultants. The knowledge they impart will prove informative, thought provoking and be of lasting interest to Asterisk professionals.
Author : Management Association, Information Resources
Publisher : IGI Global
Page : 1621 pages
File Size : 22,58 MB
Release : 2014-08-31
Category : Medical
ISBN : 1466663405
As information systems become ever more pervasive in an increasing number of fields and professions, workers in healthcare and medicine must take into consideration new advances in technologies and infrastructure that will better enable them to treat their patients and serve their communities. Healthcare Administration: Concepts, Methodologies, Tools, and Applications brings together recent research and case studies in the medical field to explore topics such as hospital management, delivery of patient care, and telemedicine, among others. With a focus on some of the most groundbreaking new developments as well as future trends and critical concerns, this three-volume reference source will be a significant tool for medical practitioners, hospital managers, IT administrators, and others actively engaged in the healthcare field.
Author : Bernard Golden
Publisher : John Wiley & Sons
Page : 407 pages
File Size : 30,31 MB
Release : 2007-12-05
Category : Computers
ISBN : 0470148314
Virtualization has become a “megatrend”—and for good reason. Implementing virtualization allows for more efficient utilization of network server capacity, simpler storage administration, reduced energy costs, and better use of corporate capital. In other words: virtualization helps you save money, energy, and space. Not bad, huh? If you’re thinking about “going virtual” but have the feeling everyone else in the world understands exactly what that means while you’re still virtually in the dark, take heart. Virtualization for Dummies gives you a thorough introduction to this hot topic and helps you evaluate if making the switch to a virtual environment is right for you. This fun and friendly guide starts with a detailed overview of exactly what virtualization is and exactly how it works, and then takes you on a tour of the benefits of a virtualized environment, such as added space in overcrowded data centers, lower operations costs through more efficient infrastructure administration, and reduced energy costs through server consolidation. Next, you’ll get step-by-step guidance on how to: Perform a server virtualization cost versus benefit analysis Weigh server virtualization options Choose hardware for your server virtualization project Create a virtualized software environment Migrate to—and manage—your new virtualized environment Whether you’re an IT manager looking to sell the idea to your boss, or just want to learn more about how to create, migrate to, and successfully manage a virtualized environment, Virtualization for Dummies is your go-to guide for virtually everything you need to know.
Author : Michell, Vaughan
Publisher : IGI Global
Page : 518 pages
File Size : 42,15 MB
Release : 2013-09-30
Category : Medical
ISBN : 1466645474
Medical and health activities can greatly benefit from the effective use of health informatics. By capturing, processing, and disseminating information to the correct systems and processes, decision-making can be more successful and quality care and patient safety would see significant improvements. The Handbook of Research on Patient Safety and Quality Care through Health Informatics highlights current research and trends from both professionals and researchers on health informatics as applied to the needs of patient safety and quality care. Bringing together theory and practical approaches for patient needs, this book is essential for educators and trainers at multiple experience levels in the fields of medicine and medical informatics.
Author : Claus Pahl
Publisher : Springer
Page : 899 pages
File Size : 25,38 MB
Release : 2018-11-06
Category : Computers
ISBN : 3030035964
This book constitutes the proceedings of the 16th International Conference on Service-Oriented Computing, ICSOC 2018, held in Hangzhou, China, in November 2018. The 63 full papers presented together with 3 keynotes in this volume were carefully reviewed and selected from numerous submissions. The papers have been organized in the following topical sections: Microservices; Services and Processes; Service Trust and Security; Business Services and Processes; Edge + IoT Services; Social and Interactive Services; Recommendation; Service Analytics; Quality of Service; Service Engineering; Service Applications; Service Management.
Author : Karen S. Fredricks
Publisher : John Wiley & Sons
Page : 451 pages
File Size : 40,55 MB
Release : 2009-01-06
Category : Computers
ISBN : 0470448385
SugarCRM is an innovative customer relationship management software solution that enhances your company’s marketing effectiveness, drives sales performance, improves customer satisfaction, and provides executive insight into business performance. SugarCRM For Dummies will show you to take advantage of this free, open source CRM application to boost your sales and please your customers. This guide helps you choose the flavor of Sugar you need, acquire and deploy it, set up accounts and contacts, and organize your day. You’ll first learn how to install SugarCRM, customize user preferences, create databases, and import contacts from other software. Next, you’ll discover how to extend SugarCRM’s capabilities to meet needs unique to your business. You’ll also find out how to: Schedule appointments, link them to records and notes, and organize your sales opportunities Build campaigns, track their success, and grow your contact list with Web-to-lead forms Manage customer issues and forums to exterminate software bugs Send e-newsletters and automate customer e-mail communication with templates Take advantage of a complete recipe book for SugarCRM administrators Improve sales performance with SugarCRM Provide great service to your customers Develop searchable libraries and FAQs Create and share documents SugarCRM For Dummies will get you quickly up to speed on this customer relationship management software so you can enhance your business. Note: CD-ROM/DVD and other supplementary materials are not included as part of eBook file.
