Increasing Taxpayers' Use of Self-service Channels


Book Description

Building on prior work that resulted in the practical guide Managing Service Demand, this report explores the strategies revenue bodies can use to improve take-up of self-service channels in the context of a proposed future service experience for individuals, businesses and tax intermediaries.










Advanced Analytics for Better Tax Administration Putting Data to Work


Book Description

This report highlights the key opportunities and challenges in establishing, operating, or improving advanced analytics functions in tax administrations. The report provides practical examples of how administrations are currently utilising advanced analytics, and discusses key topics.




A Comparative Analysis of Tax Administration in Asia and the Pacific-Seventh Edition


Book Description

Assessing how Asia and the Pacific can benefit from stronger tax systems, this comparative analysis drills down into the set-ups and performance of revenue bodies in 41 economies to highlight reform challenges and outline opportunities. Drawing on the results of the International Survey on Revenue Administration (ISORA 2022) survey, it provides background on each economy, details the performance of their revenue bodies, and looks at growing digitalization. The seventh edition in the series, it outlines major trends and sets out ways governments and officials can reform their revenue bodies to build more effective and efficient tax systems.




Technologies for Better Tax Administration A Practical Guide for Revenue Bodies


Book Description

This report looks at effective e-service provision by tax administrations, summarising eight critical areas, and explores big data management and portals, as well as natural systems. It highlights key opportunities, looking at how these emerging technologies can be best used by tax administrations.




A Comparative Analysis of Tax Administration in Asia and the Pacific


Book Description

This comparative analysis report, the second in a series, is part of ADB’s regional research and development project on tax administration that analyzes the administrative frameworks, functions, and performance of 21 economies in Asia and the Pacific. The initial version of this report was published in 2014. The primary objective of the series is to motivate governments and revenue officials by sharing knowledge of important developments and trends in tax administration practice and performance, and to identify opportunities to enhance the operation of their tax systems.




Increasing Taxpayers' Use of Self-service Channels


Book Description

Building on prior work that resulted in the practical guide Managing Service Demand, this report explores the strategies revenue bodies can use to improve take-up of self-service channels in the context of a proposed future service experience for individuals, businesses and tax intermediaries. Chapters cover the following areas: Chapter 1. Introduction; Chapter 2. Framework for evolution of digital self-service; Chapter 3. Service delivery environment; Chapter 4. Analysis and findings on revenue body initiatives; Chapter 5. Conclusions and recommendations.




Tax Compliance by Design Achieving Improved SME Tax Compliance by Adopting a System Perspective


Book Description

This study introduces the concept of “Tax Compliance by design”. It describes how revenue bodies can exploit developments in technology and the ways in which modern SMEs organise themselves to incorporate tax compliance into the systems businesses use to manage their financial affairs.