Insourcing Gone Awry


Book Description

"Small Business Committee document number 112-024."













The Government-industrial Complex


Book Description

The Government-Industrial Complex analyzes the federal government's blended workforce of 9 million civil service, contract, and grant employees. Noted Government reform expert Paul Light explores the history of this blended workforce, explains its rise from Reagan to Trump, and outlines a process for promoting accountability across the government-industrial divide.







Loyalty Programs Gone Wrong – Ten Common Mistakes to Avoid


Book Description

While it’s not rocket science, designing an effective loyalty program is much harder than it appears. Even the most lauded companies have deficiencies in their programs, deficiencies which can make or break it…




Customer Analytics Gone Wrong – Ten Common Mistakes To Avoid When Designing Customer Analytics Models


Book Description

The potential that customer analytics models hold within them are extensive for the companies that choose to utilize them to better their marketing and sales activities. But even best-in-class companies get it wrong sometimes by making mistakes in how they design their models, and in how they utilize them once they have been designed. Herein we present ten mistakes to avoid in designing customer analytics models…




Customer Analytics Gone Wrong – Eight Common Mistakes to Avoid When Deploying Customer Analytics Models


Book Description

Designing customer analytics models is only half the battle. Equally, if not more difficult, is deploying them, such that actions triggered by the model outputs are being taken on a daily basis. In this follow-up article, we highlight some of the most commonly made mistakes that prevent companies from succeeding at deploying models…