Author : Axelos Global Best Practice
Publisher : Itil Managing Professional
Page : 254 pages
File Size : 10,90 MB
Release : 2021-07-06
Category : Business & Economics
ISBN : 9780113316489
Ideal guidance for IT professionals who are responsible for managing the direction and strategy of their IT team or organisation. This book helps you understand the Digital and IT Strategy module towards Strategic Leader, as well as provide daily expert reference guidance for day-to-day problems.
Author : AXELOS
Publisher : Tso, the Stationery Office
Page : 254 pages
File Size : 19,54 MB
Release : 2020-09-25
Category : Electronic books
ISBN : 9780113316496
The ITIL 4: Digital and IT Strategy forms one publication of the Higher-Level guidance towards the Strategic Leader designation, following ITIL 4 Foundation.
Author : AXELOS
Publisher :
Page : pages
File Size : 22,52 MB
Release :
Category :
ISBN : 9780113316861
The 'ITIL 4 Master Pack' comprises of ITIL 4 Foundation and all five Higher Level publications. Managing professional: create, deliver and support (ISBN 9780113316335); Managing professional: drive stakeholder value (ISBN 978011331373); Managing professional: high-velocity IT (ISBN 9780113316410); Managing professional: direct, plan and improve (ISBN 9780113316458); ITIL 4 strategic leader: digital and IT strategy (ISBN 9780113316496); ITIL foundation (4th ed) (ISBN 9780113316069). Their audience ranges from those who are responsible for managing IT-enabled products and services, to seasoned professionals familiar with earlier versions of ITIL and other sources of industry best practice who wish to transition across to ITIL 4 and become an ITIL 4 Master
Author : Claire Agutter
Publisher : IT Governance Ltd
Page : 211 pages
File Size : 17,1 MB
Release : 2020-04-28
Category : Computers
ISBN : 1787782204
ITIL® 4 Essentials contains everything you need to know to pass the ITIL 4 Foundation Certificate, plus more. It covers practices and concepts that are not addressed as part of the Foundation syllabus, making it ideal for newly qualified practitioners. This second edition has been updated to align with amendments to the ITIL® 4 Foundation syllabus.
Author : Harvard Business Review
Publisher : Harvard Business Press
Page : 166 pages
File Size : 27,66 MB
Release : 2020-02-11
Category : Business & Economics
ISBN : 163369819X
This big initiative could make or break this fiscal year--or your career. Managing a successful strategic initiative may be the key to transforming your company--and propelling your career forward. Yet running a cross-functional team on a high-profile project can present a multitude of challenges and risks, causing even the most experienced manager to struggle. The HBR Guide to Managing Strategic Initiatives provides practical tips and advice to help you manage all the stages of an initiative's life cycle, from buy-in to launch to scaling up. You'll learn how to: Win--and keep--support for your new initiative Move rapidly from approval to implementation Assemble transformative, high-performing initiative teams Maintain the confidence of sponsors and stakeholders Stay on schedule and within budget Avoid initiative overload by killing projects that aren't meeting business needs Keep multiple initiatives in strategic alignment Arm yourself with the advice you need to succeed on the job, from a source you trust. Packed with how-to essentials from leading experts, the HBR Guides provide smart answers to your most pressing work challenges.
Author : OGC - Office of Government Commerce
Publisher : The Stationery Office
Page : 256 pages
File Size : 10,94 MB
Release : 2007-05-30
Category : Business & Economics
ISBN : 9780113310616
ITIL was created by the UK government in the 1980s as an efficiency-improving initiative. This text gives an essential guide to the overall structure of ITIL and an outline of its principles.
Author : Great Britain. Cabinet Office
Publisher : Stationery Office/Tso
Page : 483 pages
File Size : 39,22 MB
Release : 2011
Category : Business & Economics
ISBN : 9780113313044
This volume provides updated guidance on how to design, develop and implement service management both as an organisational capability and a strategic asset. It is a guide to a strategic review of ITIL-based service management capabilities, with the aim of improving their alignment with overall business needs. It is written primarily for senior managers who provide leadership and direction in the form of objectives, plans and policies. It is also benefits mangers at other levels, by explaining the logic of senior management decisions.
Author : Axelos
Publisher :
Page : pages
File Size : 29,7 MB
Release : 2020
Category : Electronic books
ISBN : 9780113316380
Discussing concepts, principles, methods, and techniques, this book covers all types of engagement and interaction between a service provider and its customers, users, suppliers, and partners. --
Author :
Publisher :
Page : 176 pages
File Size : 11,86 MB
Release : 2016
Category :
ISBN : 9780113314935
This guidance is the essential reference text which accompanies the ITIL Practitioner qualification. Fully integrated with the ITIL Practitioner syllabus, this publication is also a practical guide that helps IT service management (ITSM) professionals turn ITIL theory into practice through case studies, worksheets, templates and scenarios.
Author : Liz Gallacher
Publisher : John Wiley & Sons
Page : 420 pages
File Size : 22,63 MB
Release : 2012-08-15
Category : Computers
ISBN : 1119943647
Everything you need to prepare for the ITIL exam – Accredited to 2011 syllabus The ITIL (Information Technology Infrastructure Library) exam is the ultimate certification for IT service management. This essential resource is a complete guide to preparing for the ITIL Foundation exam and includes everything you need for success. Organized around the ITIL Foundation (2011) syllabus, the study guide addresses the ITIL Service Lifecycles, the ITIL processes, roles, and functions, and also thoroughly explains how the Service Lifecycle provides effective and efficient IT services. Offers an introduction to IT service management and ITIL V3 service strategy Highlights the topics of service design and development and the service management processes Reviews the building, testing, authorizing, documenting, and implementation of new and changed services into operation Addresses creating and maintaining value for customers through monitoring and improving services, processes, and technology Download valuable study tools including practice exams, flashcards, a glossary of key terms and more. If you prefer self-study over the more expensive training course, but you don't want to skimp on information or preparation, then this study guide is for you.
