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Listening for Managers

Author : Alexander Häfner

Publisher : Springer Nature

Page : 61 pages

File Size : 32,44 MB

Release : 2023-06-30

Category : Psychology

ISBN : 3662676249

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Book Description

Managers who listen well thus create trusting relationships with their employees. They promote job satisfaction, employee loyalty and performance. Good listening reduces the risk of burnout. The book provides tips for managers to improve their listening skills and thus lead more effectively. Unfortunately, self-perception and the image of others often diverge greatly: those who believe themselves to be good listeners are often perceived quite differently by others. This makes critical self-reflection, external feedback and practice all the more important. The book provides a variety of suggestions for this.



Lean and Mean Process Improvement

Author : Walter McIntyre

Publisher : Walter McIntyre

Page : 333 pages

File Size : 25,16 MB

Release : 2009-09-24

Category :

ISBN : 1439247005

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Book Description

Lean and Mean Process Improvement is a straight forward presentation of the tools of process improvement. It touches on market analysis, team building, easy to use graphical tools and easy to understand explanations of statistical tools. This approach is not by accident. Process improvement has too long been focused on corporate wide roll-outs and “quality programs”. That approach to improving business performance is based more upon words than deeds, more upon supervision than leadership. Lean and Mean Process Improvement is written to be used by people at the cubicle and office level. This bottom-up approach will help senior management to understand processes “out on the floor” and how they impact the customer chain all the way to the end user.The author wants one very important concept to evolve from this book. Process improvement can and should be fun and satisfying. So let's get started! Note from the author.I have been involved in process improvement for over 15 years. My experience gives me a unique perspective on how to import process improvement into an organization's culture in a way that will stick. This book is designed to help the individual improve their margin at the office, cubicle, and departmental level. As we all know, these are the locations where the rubber meets the road. Good luck and have fun.



Active Listening: Improve Your Ability to Listen and Lead, First Edition

Author : Michael H. Hoppe

Publisher : Center for Creative Leadership

Page : 34 pages

File Size : 35,8 MB

Release : 2018-05-01

Category : Business & Economics

ISBN : 1604916605

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Book Description

This is the First Edition of this title. A Second Edition of this title has been released with ISBN 9781604919363 in Sept 2019. Listening well is an essential component of good leadership. You can become a more effective listener and leader by learning the skills of active listening. Working relationships become more solid, based on trust, respect, and honesty. Active listening is a critical component of the tasks facing today's leaders.



Active Listening: Improve Your Ability to Listen and Lead, Second Edition

Author : Center for Creative Leadership

Publisher : Center for Creative Leadership

Page : 68 pages

File Size : 42,44 MB

Release : 2019-09-13

Category : Business & Economics

ISBN : 1604919388

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Book Description

Listening well is an essential component of good leadership. You can become a more effective listener and leader by learning the skills of active listening. Working relationships become more solid, based on trust, respect, and honesty. Active listening is not an optional component of leadership; it is not a nicety to be used to make others feel good. It is, in fact, a critical component of the tasks facing today’s leaders. In this new edition, we’ve added tips and advice dealing with virtual active listening, and incorporated up-to-date research from both inside and outside CCL to make sure you can best meet the leadership challenges you face in today’s world.



The Art of Communicating

Author : Thich Nhat Hanh

Publisher : Harper Collins

Page : 80 pages

File Size : 36,34 MB

Release : 2013-08-13

Category : Religion

ISBN : 0062224689

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Book Description

Zen master Thich Nhat Hanh, bestselling author of Peace is Every Step and one of the most respected and celebrated religious leaders in the world, delivers a powerful path to happiness through mastering life's most important skill. How do we say what we mean in a way that the other person can really hear? How can we listen with compassion and understanding? Communication fuels the ties that bind, whether in relationships, business, or everyday interactions. Most of us, however, have never been taught the fundamental skills of communication—or how to best represent our true selves. Effective communication is as important to our well-being and happiness as the food we put into our bodies. It can be either healthy (and nourishing) or toxic (and destructive). In this precise and practical guide, Zen master and Buddhist monk Thich Nhat Hanh reveals how to listen mindfully and express your fullest and most authentic self. With examples from his work with couples, families, and international conflicts, The Art of Communicating helps us move beyond the perils and frustrations of misrepresentation and misunderstanding to learn the listening and speaking skills that will forever change how we experience and impact the world.



Strategic Listening

Author : Mats Heide

Publisher : CRC Press

Page : 130 pages

File Size : 29,65 MB

Release : 2023-11-29

Category : Business & Economics

ISBN : 1000997243

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Book Description

Listening is so simple, yet so difficult. Many times, listening is taken for granted. One could therefore say that listening is the forgotten part of communication. Although organizations have more digital and analog communication channels than ever, too little time is spent listening to customers, employees, and other influential groups. It is a shame that listening is not given more attention, as it is linked to many positive values. Examples include better conversations, increased trust and confidence, more outstanding commitment and job satisfaction, lower absenteeism due to illness, higher productivity and quality of work, increased sales, better relationships with customers and employees, and many other positive effects. To the extent that listening takes place, organizations rarely take a holistic approach to it. Strategic listening means a given objective for listening, thoughts about who should listen, when it should happen, and so on. An organization’s listening must become a strategic issue to exploit the great potential of increased listening. This book provides answers to the following: Why is listening important? What are the barriers to listening? How can both individuals and organizations become better at listening? How can organizations develop strategic listening skills? How does one build a system to improve an organization’s strategic listening?



The Effective Manager

Author : Mark Horstman

Publisher : John Wiley & Sons

Page : 217 pages

File Size : 32,36 MB

Release : 2016-07-05

Category : Business & Economics

ISBN : 1119244609

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Book Description

The how-to guide for exceptional management from the bottom up The Effective Manager is a hands-on practical guide to great management at every level. Written by the man behind Manager Tools, the world's number-one business podcast, this book distills the author's 25 years of management training expertise into clear, actionable steps to start taking today. First, you'll identify what "effective management" actually looks like: can you get the job done at a high level? Do you attract and retain top talent without burning them out? Then you'll dig into the four critical behaviors that make a manager great, and learn how to adjust your own behavior to be the leader your team needs. You'll learn the four major tools that should be a part of every manager's repertoire, how to use them, and even how to introduce them to the team in a productive, non-disruptive way. Most management books are written for CEOs and geared toward improving corporate management, but this book is expressly aimed at managers of any level—with a behavioral framework designed to be tailored to your team's specific needs. Understand your team's strengths, weaknesses, and goals in a meaningful way Stop limiting feedback to when something goes wrong Motivate your people to continuous improvement Spread the work around and let people stretch their skills Effective managers are good at the job and "good at people." The key is combining those skills to foster your team's development, get better and better results, and maintain a culture of positive productivity. The Effective Manager shows you how to turn good into great with clear, actionable, expert guidance.



Listening Leaders

Author : Lyman K. Steil

Publisher : Bookhouse Fulfillment

Page : 0 pages

File Size : 45,14 MB

Release : 2004

Category : Business & Economics

ISBN : 9781592980734

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Book Description

The book presents ten "golden rules" of listening leadership, organized as Preparation, Principles, and Practices ... which lead to taking Meaningful Action. The authors nicely tie together good listening skills and leadership, showing how each skill contributes to and supports the other. Effective listening enables you to be a good leader, and effective leadership encompasses good listening.



Ask a Manager

Author : Alison Green

Publisher : Ballantine Books

Page : 306 pages

File Size : 49,82 MB

Release : 2018-05-01

Category : Business & Economics

ISBN : 0399181822

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Book Description

From the creator of the popular website Ask a Manager and New York’s work-advice columnist comes a witty, practical guide to 200 difficult professional conversations—featuring all-new advice! There’s a reason Alison Green has been called “the Dear Abby of the work world.” Ten years as a workplace-advice columnist have taught her that people avoid awkward conversations in the office because they simply don’t know what to say. Thankfully, Green does—and in this incredibly helpful book, she tackles the tough discussions you may need to have during your career. You’ll learn what to say when • coworkers push their work on you—then take credit for it • you accidentally trash-talk someone in an email then hit “reply all” • you’re being micromanaged—or not being managed at all • you catch a colleague in a lie • your boss seems unhappy with your work • your cubemate’s loud speakerphone is making you homicidal • you got drunk at the holiday party Praise for Ask a Manager “A must-read for anyone who works . . . [Alison Green’s] advice boils down to the idea that you should be professional (even when others are not) and that communicating in a straightforward manner with candor and kindness will get you far, no matter where you work.”—Booklist (starred review) “The author’s friendly, warm, no-nonsense writing is a pleasure to read, and her advice can be widely applied to relationships in all areas of readers’ lives. Ideal for anyone new to the job market or new to management, or anyone hoping to improve their work experience.”—Library Journal (starred review) “I am a huge fan of Alison Green’s Ask a Manager column. This book is even better. It teaches us how to deal with many of the most vexing big and little problems in our workplaces—and to do so with grace, confidence, and a sense of humor.”—Robert Sutton, Stanford professor and author of The No Asshole Rule and The Asshole Survival Guide “Ask a Manager is the ultimate playbook for navigating the traditional workforce in a diplomatic but firm way.”—Erin Lowry, author of Broke Millennial: Stop Scraping By and Get Your Financial Life Together



The Handbook of Listening

Author : Debra L. Worthington

Publisher : John Wiley & Sons

Page : 480 pages

File Size : 31,59 MB

Release : 2020-07-08

Category : Language Arts & Disciplines

ISBN : 1119554144

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Book Description

A unique academic reference dedicated to listening, featuring current research from leading scholars in the field The Handbook of Listening is the first cross-disciplinary academic reference on the subject, gathering the current body of scholarship on listening in one comprehensive volume. This landmark work brings together current and emerging research from across disciples to provide a broad overview of foundational concepts, methods, and theoretical issues central to the study of listening. The Handbook offers diverse perspectives on listening from researchers and practitioners in fields including architecture, linguistics, philosophy, audiology, psychology, and interpersonal communication. Detailed yet accessible chapters help readers understand how listening is conceptualized and analyzed in various disciplines, review the listening research of current scholars, and identify contemporary research trends and areas for future study. Organized into five parts, the Handbook begins by describing different methods for studying listening and examining the disciplinary foundations of the field. Chapters focus on teaching listening in different educational settings and discuss listening in a range of contexts. Filling a significant gap in listening literature, this book: Highlights the multidisciplinary nature of listening theory and research Features original chapters written by a team of international scholars and practitioners Provides concise summaries of current listening research and new work in the field Explores interpretive, physiological, phenomenological, and empirical approaches to the study of listening Discusses emerging perspectives on topics including performative listening and augmented reality An important contribution to listening research and scholarship, The Handbook of Listening is an essential resource for students, academics, and practitioners in the field of listening, particularly communication studies, as well as those involved in linguistics, language acquisition, and psychology.