Author : Microsoft Corporation
Publisher :
Page : 412 pages
File Size : 15,34 MB
Release : 1995
Category : Business & Economics
ISBN :
The Microsoft Sourcebook for the Help Desk is a compilation of best help desk practices from Microsoft, designed for help support professionals who need to deliver quality technical support to end users. It contains information about a wide variety of support-related topics. The CD contains templates, checklists, and lists of decision-making criteria that users can customize.
Author :
Publisher :
Page : 384 pages
File Size : 10,69 MB
Release : 1987
Category :
ISBN :
Author : Microsoft Corporation
Publisher :
Page : 504 pages
File Size : 32,24 MB
Release : 1997
Category : Computers
ISBN :
reference includes a complete update of all topics covered in the first edition, plus plenty of information on important new topics including migration, Intranet and Internet strategies, and help desk strategies in multi-vendor environments. The CD contains templates, checklists, and customizable ""maps"" of decision-making criteria.
Author : Alfred Glossbrenner
Publisher : Random House Puzzles & Games
Page : 852 pages
File Size : 32,92 MB
Release : 1996-12-30
Category : Computers
ISBN : 9780679771487
Computer Sourcebook is the perfect resource for anyone who wants maximum efficiency from their time and computer. It covers hardware, software and support; training and seminars; online and print publications; and much more.
Author : Donna Knapp
Publisher :
Page : 314 pages
File Size : 27,95 MB
Release : 1999
Category : Business & Economics
ISBN :
This book is designed to provide individuals interested in the field of technical customer support a guide to the "soft skills" and the "self-management skills" needed to deliver excellent customer support at the help desk. It provides the reader with a better understanding of what a career in customer support would entail with strong real-world computer support examples, case studies, and exercises. The author is a leading help desk consultant, trainer, and former help desk support engineer and service manager.
Author : Michele Petrovsky
Publisher :
Page : 680 pages
File Size : 12,89 MB
Release : 1998
Category : Computers
ISBN :
This book provides a complete plan for setting up an Internet and intranet server using Microsoft's Internet Information Server. The bonus to ISS is that its free with Windows NT, and has a lot of added features that Webmasters want.
Author : Donna Knapp
Publisher :
Page : 276 pages
File Size : 30,87 MB
Release : 1999
Category : Business & Economics
ISBN :
Designed specifically for a first course in any help desk or user support curriculum, this book introduces readers to the service concepts, skill sets, career paths, and operations of the help desk industry. This is one of the first books to present help desk concepts from an educational perspective and provide an overview of the help desk for individuals interested in pursuing a career in customer support. The author is a leading help desk consultant, trainer, and former help desk support engineer and service manager. The author's expertise provides strong real-world computer support examples, case studies, and exercises throughout the book.
Author : Fred Beisse
Publisher :
Page : 488 pages
File Size : 37,80 MB
Release : 2001
Category : Computers
ISBN :
This book provides an overview of the knowledge, skills, and abilities necessary for employment in the user support industry. Developed with the input of industry advisors, this titles emphasizes problem-solving and communication skills in addition to technical coverage. Using creative Hands-On exercises and Case Projects, users apply their knowledge and develop their ideas and skills, both individually and in teams, to help prepare them for today's team-oriented work environment.
Author : Gerald J. Alred
Publisher : Macmillan
Page : 778 pages
File Size : 28,70 MB
Release : 2000-03-02
Category : Business & Economics
ISBN : 9780312254964
The definitive technical writing reference in an updated sixth edition. This comprehensive resource-alphabetically arranged for quick reference-provides guidance on the writing process, in-depth treatment of grammar and usage, abundant real-world examples of technical writing, and up-to-date coverage of technology.
Author : Microsoft Corporation
Publisher :
Page : 502 pages
File Size : 47,95 MB
Release : 1997
Category : Computers
ISBN :
reference includes a complete update of all topics covered in the first edition, plus plenty of information on important new topics including migration, Intranet and Internet strategies, and help desk strategies in multi-vendor environments. The CD contains templates, checklists, and customizable ""maps"" of decision-making criteria.
