Author : Pamela L. Perrewé
Publisher : Emerald Group Publishing
Page : 285 pages
File Size : 42,42 MB
Release : 2015-06-02
Category : Medical
ISBN : 1785601164
Volume 13 of Research in Occupational Stress and Well Being is focused on mistreatment in organizations. Mistreatment can be damaging to the individual as well as to the organization. This volume includes critical topics on customer mistreatment, aggression in the workplace, incivility, and workplace ostracism.
Author : Julie B. Olson-Buchanan
Publisher : John Wiley & Sons
Page : 224 pages
File Size : 46,57 MB
Release : 2009-03-30
Category : Business & Economics
ISBN : 9781444310801
Integrating findings from research and practice in order to makepractical, evidence-based recommendations for preventing andaddressing systemic workplace mistreatment, this book: Focuses on the recursive effects of mistreatment inorganizations and how individual and organizational well-being canbe enhanced by carefully-designed policies and procedures. Creates a complete picture by bringing together relevantresearch from fragmented fields such as organizational psychology,labor relations and labor economics. Enables you to identify best practices for resolvingmistreatment occurrences, for creating a civil workforce, andpreventing recursive mistreatment.
Author : Nathan A. Bowling
Publisher : Cambridge University Press
Page : 599 pages
File Size : 46,10 MB
Release : 2017-02-15
Category : Business & Economics
ISBN : 1108132669
Workplace aggression is a serious problem for workers and their employers. As such, an improved scientific understanding of workplace aggression has important implications. This volume, which includes chapters written by leading workplace aggression scholars, addresses three primary topics: the measurement, predictors and consequences of workplace aggression; the social context of workplace aggression; and the prevention of workplace aggression. Of note, the book encompasses the various labels used by researchers to refer to workplace aggression, such as 'abusive supervision', 'bullying', 'incivility' and 'interpersonal conflict'. This approach differs from those of previous books on the topic in that it does not focus on a particular type of workplace aggression, but covers an intentionally broad conceptualization of workplace aggression - specifically, it considers aggression from both the aggressors' and the targets' perspectives and includes behaviors enacted by several types of perpetrators, including supervisors, coworkers and customers.
Author : Paul E. Spector
Publisher : Wiley Global Education
Page : 431 pages
File Size : 22,7 MB
Release : 2020-05-07
Category : Psychology
ISBN : 1119637570
Distinct from any other text of its kind, Industrial and Organizational Psychology: Research and Practice, 7th Edition provides a thorough and clear overview of the field, without overwhelming today's I/O Psychology student. Newly updated for its seventh edition, author Paul Spector provides readers with (1) cutting edge content and includes new and emerging topics, such as occupational health and safety, and (2) a global perspective of the field.
Author : Robert Eisenberger
Publisher : American Psychological Association (APA)
Page : 0 pages
File Size : 14,84 MB
Release : 2011
Category : Employee motivation
ISBN : 9781433809330
Today's constantly changing work environment is fraught with job uncertainty, frequent mergers and acquisitions, and a general breakdown of trust between employer and employee. More than ever, it is critical for managers to proactively shift away from devaluing employees as marginal capital to empowering them as human capital. Perceived organizational support-employees' perception of how much an organization values their contribution and cares about their well-being-mutually benefits both employees and their organizations and is integral to sustainable employer–employee relationships. Using organizational support theory and evidence gathered from hundreds of studies, Eisenberger and Stinglhamber demonstrate how perceived organizational support affects employees' well-being, the positivity of their orientation toward the organization and work, and behavioral outcomes favorable to the organization. The authors illustrate these findings with employee experiences and strategic approaches of major organizations such as Southwest Airlines, Wal-Mart, Costco, and Google. Organizational psychologists, management consultants, managers, and graduate students will obtain a clear understanding of perceived organizational support and the practical knowledge needed to foster its development and positive outcomes.
Author : Ronald E. Rice
Publisher : Cambridge University Press
Page : pages
File Size : 25,90 MB
Release : 2010-10-07
Category : Business & Economics
ISBN : 1139493248
Everyone working in and with organizations will, from time to time, experience frustrations and problems when trying to accomplish tasks that are a required part of their role. This is an unusual routine - a recurrent interaction pattern in which someone encounters a problem when trying to accomplish normal activities by following standard organizational procedures and then becomes enmeshed in wasteful and even harmful subroutines while trying to resolve the initial problem. They are unusual because they are not intended or beneficial, and because they are generally pervasive but individually infrequent. They are routines because they become systematic as well as embedded in ordinary functions. Using a wide range of case studies and interdisciplinary research, this book provides researchers and practitioners with a new vocabulary for identifying, understanding, and dealing with this pervasive organizational phenomenon, in order to improve worker and customer satisfaction as well as organizational performance.
Author : Stale Einarsen
Publisher : CRC Press
Page : 439 pages
File Size : 34,29 MB
Release : 2002-10-03
Category : Psychology
ISBN : 0203164660
Over the last decade or so research into bullying, emotional abuse and harassment at work, as distinct from harassment based on sex or race and primarily of a non-physical nature, has emerged as a new field of study. Two main academic streams have emerged: a European tradition applying the concept of 'mobbing' or 'bullying' and the American traditi
Author : Premilla D'Cruz
Publisher : Springer
Page : 0 pages
File Size : 34,57 MB
Release : 2021-01-05
Category : Psychology
ISBN : 9789811053078
This volume embodies the twin purpose of highlighting topics beyond the purview of themes commonly associated with workplace bullying, emotional abuse and harassment and of presenting insights into those occupations, professions and sectors which either have received extensive research attention or hold a pronounced propensity to trigger workplace bullying, emotional abuse and harassment. Section 1, which comprises special topics, depicts the intersection between workplace bullying, emotional abuse and harassment and specific circumstances such as whistleblowing and customer abuse or particular attributes such as violence and ostracism. In so doing, it extends the boundaries of the substantive area, stimulating new themes for further inquiry and indicating new areas for action. Section 2 draws attention to how misbehaviour inheres in particular kinds of tasks and livelihoods due to job design, work organization and other elements such as power, external environment, employment patterns and so on. An array of occupations, professions and sectors such as academe, nursing, law, hospitality, precarious work and so on is covered, reflecting emergent developments in the labour market so as to include those with long-standing and considerable research findings and those where empirical inquiries are more recent.
Author : Premilla D'Cruz
Publisher : Springer
Page : 0 pages
File Size : 31,92 MB
Release : 2021-01-05
Category : Psychology
ISBN : 9789811302176
The agenda of respectful workplaces is no more urgent than in the context of workplace bullying, emotional abuse and harassment. This becomes even more significant in the face of mistreatment linked to social identity and national culture. The chapters constituting Section 1 speak to the spectrum of primary, secondary and tertiary prevention undertaken within and beyond workplaces to tackle workplace bullying, emotional abuse and harassment. As well as organizational-related mechanisms, therapy, collective action and legislation are described. Normative angles, the challenges of actual practice and the contours of effectiveness are pinpointed. The increasing recognition of the conflation between category-based harassment and workplace bullying and the burgeoning cross-cultural lens of the substantive area are captured through the chapters of Section 2. Identities revolving around gender, sexuality, disability, caste and ethnicity serve as markers for mistreatment, underpinning the need to explore the dynamics of these situations in terms of causes, manifestations and consequences. Variations in the unfolding of negative acts due to cultural influences have been found, emphasizing that though misbehaviour is universal, it has country-specific characteristics.
Author : Adrienne Colella
Publisher : Oxford University Press
Page : 489 pages
File Size : 17,36 MB
Release : 2018
Category : Business & Economics
ISBN : 0199363641
The Oxford Handbook of Workplace Discrimination synthesizes decades of evidence and inspires a brand new era of science-practice collaboration in understanding and reducing discrimination at work.
