IT Service Management: ISO/IEC 20000 1:2018 - Introduction and Implementation Guide - Second edition


Book Description

The revised standard for Service Management, ISO/IEC 20000-1: 2018 is the third version of the international standard for service management, replacing the 2011 edition. It provides requirements for the planning, design, transition, delivery and improvement of a Service Management System, which is the coordinated set of policies, processes, organisational structure and people to manage services. This book introduces the ISO/IEC 20000-1 standard as well as providing extensive practical advice on implementing an SMS that conforms to the requirements. It does so by referring to the ISO/IEC 20000-1:2018 documentation toolkit, which is separately available and contains dozens of templates that allow you to provide the documented evidence necessary.




A Comprehensive Guide to 5G Security


Book Description

The first comprehensive guide to the design and implementation of security in 5G wireless networks and devices Security models for 3G and 4G networks based on Universal SIM cards worked very well. But they are not fully applicable to the unique security requirements of 5G networks. 5G will face additional challenges due to increased user privacy concerns, new trust and service models and requirements to support IoT and mission-critical applications. While multiple books already exist on 5G, this is the first to focus exclusively on security for the emerging 5G ecosystem. 5G networks are not only expected to be faster, but provide a backbone for many new services, such as IoT and the Industrial Internet. Those services will provide connectivity for everything from autonomous cars and UAVs to remote health monitoring through body-attached sensors, smart logistics through item tracking to remote diagnostics and preventive maintenance of equipment. Most services will be integrated with Cloud computing and novel concepts, such as mobile edge computing, which will require smooth and transparent communications between user devices, data centers and operator networks. Featuring contributions from an international team of experts at the forefront of 5G system design and security, this book: Provides priceless insights into the current and future threats to mobile networks and mechanisms to protect it Covers critical lifecycle functions and stages of 5G security and how to build an effective security architecture for 5G based mobile networks Addresses mobile network security based on network-centricity, device-centricity, information-centricity and people-centricity views Explores security considerations for all relative stakeholders of mobile networks, including mobile network operators, mobile network virtual operators, mobile users, wireless users, Internet-of things, and cybersecurity experts Providing a comprehensive guide to state-of-the-art in 5G security theory and practice, A Comprehensive Guide to 5G Security is an important working resource for researchers, engineers and business professionals working on 5G development and deployment.




GMAT Official Guide 2020


Book Description

Are you still unprepared for the GMAT? Catch up with the Official Guide. GMAT Official Guide 2021 is the only study guide written by the Graduate Management Admission Council, the makers of the GMAT exam. Get a competitive edge by studying the guide's 950+ questions. The questions are arranged from simplest to hardest, so you'll be able to consistently increase your knowledge as you fly through the guide. Access online the 950 questions in the book (plus an additional 150 online only questions!) complete with detailed answer keys and strategies direct from the makers of the GMAT. You can even use the mobile app to study while you’re at work or school. It's easy to work seamlessly between all of your devices! GMAT Official Guide 2021 comes with: Detailed descriptions of the GMAT’s format and content Comprehensive strategies for performing well on the GMAT Online flashcards to help you retain what you read Complete grammar and quantitative reviews Actual GMAT essay topics along with sample responses and scoring info




GMAT Official Guide 2021, Book + Online Question Bank


Book Description

GMAT™ Official Guide 2021 Your GMAT™ prep begins here. Designed by the makers of the GMAT exam. Study with confidence. All GMAT™ Official Prep products are the only prep resources containing real GMAT™ questions from past exams. It’s why we are official. Get comprehensive practice by studying with 1,172 questions across quantitative and verbal reasoning from past GMAT™ exams. Answer explanations are included so that you can study the reasoning behind the answers to help improve your understanding and performance. The questions in each section are organized by difficulty level: easy, medium and hard. Start at the beginning and work your way up to the harder questions as you build upon your knowledge. The GMAT™ Official Guide 2021 will allow you to: LEARN ABOUT THE GMAT™ EXAM – Gain an overview of the exam including the format, content and test-taking strategies. GAIN COMPREHENSIVE PRACTICE – Prepare with over 1,172 questions across Quantitative and Verbal Reasoning sections and online. Study Answer Explanations – Learn the methods behind the answers with detailed explanations. Build Upon Your Knowledge – Practice with questions organized from easiest to hardest. Plus! Practice online with the GMAT™ Official Guide Online Question Bank Practice online with the same questions from the book PLUS more than 150 additional online-exclusive questions—included with your purchase. Online practice will allow you to: New! Review with online flashcardsto master key concepts to prepare and test with confidence Practice with a total of 1,172 practice questions Create your own online practice sets Filter by fundamental skill and difficulty level Track your improvements with performance metrics Practice in exam mode to get ready for test day Study on the go with the mobile app! Access your data seamlessly between your devices and offline! The GMAT™ Official Guide 2021 gives you the tools you need to confidently prepare for test day. This product includes print book with a unique code to access the GMAT™ Online Question Bank and mobile app.




Fleet Management Complete Self-Assessment Guide


Book Description

What tools and technologies are needed for a custom Fleet management project? Are there any easy-to-implement alternatives to Fleet management? Sometimes other solutions are available that do not require the cost implications of a full-blown project? What sources do you use to gather information for a Fleet management study? What is the purpose of Fleet management in relation to the mission? What is Effective Fleet management? This valuable Fleet management self-assessment will make you the principal Fleet management domain auditor by revealing just what you need to know to be fluent and ready for any Fleet management challenge. How do I reduce the effort in the Fleet management work to be done to get problems solved? How can I ensure that plans of action include every Fleet management task and that every Fleet management outcome is in place? How will I save time investigating strategic and tactical options and ensuring Fleet management opportunity costs are low? How can I deliver tailored Fleet management advise instantly with structured going-forward plans? There's no better guide through these mind-expanding questions than acclaimed best-selling author Gerard Blokdyk. Blokdyk ensures all Fleet management essentials are covered, from every angle: the Fleet management self-assessment shows succinctly and clearly that what needs to be clarified to organize the business/project activities and processes so that Fleet management outcomes are achieved. Contains extensive criteria grounded in past and current successful projects and activities by experienced Fleet management practitioners. Their mastery, combined with the uncommon elegance of the self-assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in Fleet management are maximized with professional results. Your purchase includes access details to the Fleet management self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. Your exclusive instant access details can be found in your book.




The Essentials of Contemporary Marketing


Book Description

An essential guide to contemporary marketing that demonstrates, via case studies, the move towards marketing techniques that better reflect consumer needs. As the effectiveness of traditional marketing techniques continues to diminish, contemporary marketing increasingly becomes the most reliable method of expanding outreach and reflecting the needs of the modern consumer. When implemented, these contemporary strategies offer the greatest support for their client base, with a product range that adapts to the desires of the target market. The channels used to underpin these strategies are also radically different from traditional methods – placing emphasis upon platforms such as social media. Designed for both undergraduate and postgraduate students, as well as those in executive education and general business, The Essentials of Contemporary Marketing covers a wide range of themes, including: - Consumer behaviour - The latest marketing research - Services marketing - Brand management - Global marketing, and - Ethics in marketing. Each chapter includes case studies to illustrate and contextualise the topics covered, featuring companies as diverse as Amazon, McLaren, Unilever, UBS and Virgin Money. In alignment with its subject matter, The Essentials of Contemporary Marketing prioritises practicality over theory-based content - providing a comprehensive and contextualised insight into how marketing is developing in the 21st century.




The Complete Guide to Business Risk Management


Book Description

Risk management and contingency planning has really come to the fore since the first edition of this book was originally published. Computer failure, fire, fraud, robbery, accident, environmental damage, new regulations - business is constantly under threat. But how do you determine which are the most important dangers for your business? What can you do to lessen the chances of their happening - and minimize the impact if they do happen? In this comprehensive volume Kit Sadgrove shows how you can identify - and control - the relevant threats and ensure that your company will survive. He begins by asking 'What is risk?', 'How do we assess it?' and 'How can it be managed?' He goes on to examine in detail the key danger areas including finance, product quality, health and safety, security and the environment. With case studies, self-assessment exercises and checklists, each chapter looks systematically at what is involved and enables you to draw up action plans that could, for example, provide a defence in law or reduce your insurance premium. The new edition reflects the changes in the global environment, the new risks that have emerged and the effect of macroeconomic factors on business profitability and success. The author has also included a set of case studies to illustrate his ideas in practice.




The Digital Supply Chain


Book Description

The Digital Supply Chain is a thorough investigation of the underpinning technologies, systems, platforms and models that enable the design, management, and control of digitally connected supply chains. The book examines the origin, emergence and building blocks of the Digital Supply Chain, showing how and where the virtual and physical supply chain worlds interact. It reviews the enabling technologies that underpin digitally controlled supply chains and examines how the discipline of supply chain management is affected by enhanced digital connectivity, discussing purchasing and procurement, supply chain traceability, performance management, and supply chain cyber security. The book provides a rich set of cases on current digital practices and challenges across a range of industrial and business sectors including the retail, textiles and clothing, the automotive industry, food, shipping and international logistics, and SMEs. It concludes with research frontiers, discussing network science for supply chain analysis, challenges in Blockchain applications and in digital supply chain surveillance, as well as the need to re-conceptualize supply chain strategies for digitally transformed supply chains.




6G Key Technologies


Book Description

6G Key Technologies An accessible and integrated roadmap to the technologies enabling 6G development In 6G Key Technologies: A Comprehensive Guide, two internationally well-recognized experts deliver a thoroughly original and comprehensive exploration of the technologies enabling and contributing to the development of 6G. The book presents the vision of 6G by reviewing the evolution of communications technologies toward 6G and examining the factors driving that development, as well as their requirements, use cases, key performance indicators, and more. Readers will discover: Thorough introductions to the standardization and technology evolution toward 6G, as well as the vision behind the development of 6G in terms of architectures, algorithms, protocols, and applications. In-depth explorations of full-spectrum wireless technologies in 6G, including enhanced millimeter wave technologies, terahertz-based communications and networking, visible-light and optical wireless communications. Fulsome discussions of smart radio networks and new air interface technologies for 6G including intelligent reflecting surface, cellular massive MIMO, cell-free massive MIMO, adaptive and non-orthogonal multiple access technologies. Perfect for professional engineers, researchers, manufacturers, network operators, and software developers, 6G Key Technologies: A Comprehensive Guide will also earn a place in the libraries of graduate students studying in wireless communications, artificial intelligence, signal processing, microwave technology, information theory, antenna and propagation, system-on-chip implementation, and computer networks.




Revolutionizing Financial Services and Markets Through FinTech and Blockchain


Book Description

The financial services sector experiences millions of transactions representing billions of dollars every day, with security, transparency, and cost-efficiency being top priorities. Blockchain usage is increasing in the financial services sector; it is a breakthrough that has changed the global financial system, making it safer and more efficient. Revolutionizing Financial Services and Markets Through FinTech and Blockchain explores the application of blockchain technology within financial services and financial markets. Covering topics such as blockchain technology, e-finance applications, and financial product innovation, this book is ideal for academicians, investment institutions, asset management professionals, consultants, and more.