Negotiation for Health and Social Services Professionals


Book Description

For professionals in health, social care and children's services, an ability to negotiate successfully is vital. Keith Fletcher explains how to prepare for and deal with negotiation situations more confidently so that settlements can be reached which satisfy all parties.




Understanding Clinical Negotiation


Book Description

Achieve optimal patient outcomes and build positive health care relationships with this timely and essential guide Patient relations, satisfaction, and engagement are more important than ever. Many patients today research their conditions online, and are the targets of marketing campaigns by hospitals, medical device manufacturers, and the pharmaceutical industry. As a result, some will bring a consumer mindset to the exam room and even demand tests and treatments that are of questionable value. This new health care landscape makes the ability to clinically negotiate with patients an increasingly important skill. Understanding Clinical Negotiation helps clinicians navigate patient desires toward mutually defined goals. The first guide of its kind, this important resource will equip clinicians with the insights and pragmatic skills needed to strike the right balance between care and costs, while ensuring the satisfaction and safety of every patient. Understanding Clinical Negotiation features: Real-world vignettes incorporating scenarios encountered in research and practice Clinical pearls and summary bullet points for each chapter Actionable lessons that can be applied immediately in practice Deeper Dive sidebars with additional insights and information Strategies for fostering patients’ full disclosure of relevant information Methods for raising awareness of and managing emotions in clinical care Best practices for collaborative decision-making in diverse populations




Advocacy Skills for Health and Social Care Professionals


Book Description

"Neil Bateman examines the function of advocacy within health and social care and how to interview, negotiate and self-manage successfully. He provides a structure for advocacy, a practical guide to the ethical implications and accessible and comprehensive advice on litigation and legal matters." - back cover.




Health Professions Education


Book Description

The Institute of Medicine study Crossing the Quality Chasm (2001) recommended that an interdisciplinary summit be held to further reform of health professions education in order to enhance quality and patient safety. Health Professions Education: A Bridge to Quality is the follow up to that summit, held in June 2002, where 150 participants across disciplines and occupations developed ideas about how to integrate a core set of competencies into health professions education. These core competencies include patient-centered care, interdisciplinary teams, evidence-based practice, quality improvement, and informatics. This book recommends a mix of approaches to health education improvement, including those related to oversight processes, the training environment, research, public reporting, and leadership. Educators, administrators, and health professionals can use this book to help achieve an approach to education that better prepares clinicians to meet both the needs of patients and the requirements of a changing health care system.




Negotiating Opportunities


Book Description

In Negotiating Opportunities, Jessica McCrory Calarco argues that the middle class has a negotiated advantage in school. Drawing on five years of ethnographic fieldwork, Calarco traces that negotiated advantage from its origins at home to its consequences at school. Through their parents' coaching, working-class students learn to follow rules and work through problems independently. Middle-class students learn to challenge rules and request assistance, accommodations, and attention in excess of what is fair or required. Teachers typically grant those requests, creating advantages for middle-class students. Calarco concludes with recommendations, advocating against deficit-oriented programs that teach middle-class behaviors to working-class students. Those programs ignore the value of working-class students' resourcefulness, respect, and responsibility, and they do little to prevent middle-class families from finding new opportunities to negotiate advantages in school.




Women Don't Ask


Book Description

The groundbreaking classic that explores how women can and should negotiate for parity in their workplaces, homes, and beyond When Linda Babcock wanted to know why male graduate students were teaching their own courses while female students were always assigned as assistants, her dean said: "More men ask. The women just don't ask." Drawing on psychology, sociology, economics, and organizational behavior as well as dozens of interviews with men and women in different fields and at all stages in their careers, Women Don't Ask explores how our institutions, child-rearing practices, and implicit assumptions discourage women from asking for the opportunities and resources that they have earned and deserve—perpetuating inequalities that are fundamentally unfair and economically unsound. Women Don't Ask tells women how to ask, and why they should.




Professional Development in Social Work


Book Description

Social work practice in the twenty-first century is continually changing. Contemporary practitioners work in complex areas and have to do so quickly and competently. This text helps qualified social workers, as well as those about to qualify, to build on their initial studies in order to develop professionally. The volume considers not just what you need to know to practice, but how you develop in criticality and capability – in particular, how you can respond effectively in times of uncertainty and change to become more effective. It examines new roles, identities and contexts, including some international perspectives and the impact of globalisation. Each chapter discusses the contexts of practice (such as law, policies and theories); the contributions made both by those who practice social work and those who use its services; and the capabilities and skills that social workers need to develop in order to deal with complexity in social work. Making use of The Open University’s expertise in providing cutting edge but accessible course materials and its distinct approach to social work practice, this textbook includes underpinning knowledge, practical applications and critical reflexivity. It includes questions for further reflection and application , plentiful examples and suggestions for further reading. Aimed at the newly qualified practitioner and the developing professional, Professional Development in Social Work is written by a team of authors with extensive practice and teaching experience. It will be particularly useful to students undertaking post-qualifying training or in the final year of their qualifying studies.




Social Work Theories in Context


Book Description

This popular and innovative core text book explores contemporary social work theories and perspectives in a systematic way, using an integrated and flexible framework to link context, theory, and practice approaches. Healy expertly provides an applied guide to social work theory across a range of organisational contexts, showing social work as a diverse activity that is profoundly shaped by professional purpose, public policy, and practice locations. This edition has been comprehensively updated to reflect developments in the contexts and theorising of social work practices. This is ideal reading to support and develop undergraduate and postgraduate students taking modules on Social Work Theories and Methods on qualifying professional programmes. Its international breadth and supportive pedagogical features have ensured the book's value to students of social work all over the world. New to this edition: - New sections on post-humanism and eco-social work - Coverage of a broader range of critical approaches including feminist and anti-racial social work - Additional practice exercises drawn from realistic case studies.




Social Work Case Management


Book Description

This new practice text provides a series of readings focusing on case management in a number of fields and in a variety of settings with different client populations. Each chapter examines a major component of case management practice by presenting information about an innovative program from a different location around the country. In conjunction, these readings provide a road map to social work case management.In addition to offering up-to-date practice approaches and examining the functions and skills of case management in depth, the authors provide the policy information needed for putting this traditional form of social work practice into today's service delivery context.




The Critical Practitioner in Social Work and Health Care


Book Description

Critical practice is at the core of all activity undertaken with service users, carers and their communities. Conveying the diverse nature of this work The Critical Practitioner in Social Work and Health Care takes a comprehensive and reflective look at key areas of practice and the challenges professionals face in training and in their working lives. The chapters focus on the skills and values fundamental to the caring role and helps readers understand the importance of being able to adapt to changing demands and expectations. Key features of the book include: " a multiprofessional approach, incorporating examples from health, social work, and social care " an integrated approach to theory and practice " a range of case studies to illustrate key themes and issues " coverage of core topics such as: ethics, management, supervision, teamwork, interprofessional working, practice with service-users, research, policy issues, accountability " strongly supports underpinning knowledge for the National Occupational Standards and subject benchmarks. The book encourages the reader to develop the confidence and analytic skills to achieve best practice across all areas of their work. It will be required reading for all those studying social work, nursing, and allied caring professions. It will also be of great help to practitioners wishing to reflect on and develop their own practice. This Reader includes revised and updated material from Brechin et al's Critical Practice in Health and Social Care also published by SAGE (2000). Sandy Fraser is a Lecturer in Social Work, Faculty of Health and Social Care at The Open University. He co-edited Doing Research with Children and Young People and The Reality of Research with Children and Young People (both 2004) published by SAGE Publications in association with The Open University. Sarah Matthews is a Staff Tutor in The Open University regional office in Manchester. She is also a Mental Health Act Commissioner and runs a training and consultancy business. She worked for 20 years as a qualified social worker, latterly as a senior manager.