Managing Quality


Book Description

This volume is a comprehensive introduction to the field of quality management, integrating the emerging body of knowledge in the areas of quality theory, quality assurance, and quality control. The author's practical approach provides examples, allowing readers to participate in and manage quality improvement in manufacturing, government, and service organizations. The volume examines differing perspectives on quality, quality theory, global quality and quality standards, strategic quality planning, the voice of the customer and the market, quality in product and process design, designing quality services, managing supplier quality in the supply chain, the tools of quality and implementing quality, statistically based quality improvement for variables, six sigma management and tools, implementing and validating the quality system. For quality control managers and other interested in greater quality management







SAT Wars


Book Description

What can a college admissions officer safely predict about the future of a 17-year-old? Are the best and the brightest students the ones who can check off the most correct boxes on a multiple-choice exam? Or are there better ways of measuring ability and promise? In this penetrating and revealing look at high-stakes standardized admissions tests, Joseph Soares demonstrates the far-reaching and mostly negative impact of the tests on American life and calls for nothing less than a national policy change. SAT Wars presents a roadmap for rethinking college admissions that moves us past the statistically weak and socially divisive SAT/ACT. The author advocates for evaluation tools with a greater focus on what youth actually accomplish in high school as a more reliable indicator of qualities that really matter in one's life and to one's ability to contribute to society. This up-to-date book features contributions by well-known experts, including a piece from Daniel Golden, who won a Pulitzer Prize for his reporting in the Wall Street Journal on admissions, and a chapter on alternative tests from Robert Sternberg, who is the worlds most-cited living authority on educational research. As we continue to debate the use and misuse of standardized testing, SAT Wars will be important reading for a wide audience, including college administrators and faculty, high school guidance counselors, education journalists, and parents.




The People's Press


Book Description




Drive with Cars


Book Description

Join Lightning McQueen and his good friend Mater as they take part in the first-ever World Grand Prix.




Operations Strategy


Book Description

Unlike other books, which are primarily casebooks, books of readings, or designed for a non-classroom audience, this book is primarily text, with some cases and numerous real-world examples. The book is comprehensive and integrates the classical foundations with recent application advances. The chapters are organized to show the importance and interrelationship of each topic, describing all relevant algorithms, showing their applications, and noting the strategic operations issues of how, when, where and why. This perspective integrates corporate strategy formulation and implementation within long range business planning, midrange operations planning and short-range tactical execution of the strategy, without losing its linkage with operations management fundamentals.




Blood in the Hills


Book Description

To many antebellum Americans, Appalachia was a frightening wilderness of lawlessness, peril, robbers, and hidden dangers. The extensive media coverage of horse stealing and scalping raids profiled the regionÕs residents as intrinsically violent. After the Civil War, this characterization continued to permeate perceptions of the area and news of the conflict between the Hatfields and the McCoys, as well as the bloodshed associated with the coal labor strikes, cemented AppalachiaÕs violent reputation. Blood in the Hills: A History of Violence in Appalachia provides an in-depth historical analysis of hostility in the region from the late eighteenth to the early twentieth century. Editor Bruce E. Stewart discusses aspects of the Appalachian violence culture, examining skirmishes with the native population, conflicts resulting from the regionÕs rapid modernization, and violence as a function of social control. The contributors also address geographical isolation and ethnicity, kinship, gender, class, and race with the purpose of shedding light on an often-stereotyped regional past. Blood in the Hills does not attempt to apologize for the region but uses detailed research and analysis to explain it, delving into the social and political factors that have defined Appalachia throughout its violent history.




North Carolina Eastern Cherokee Indian Census 1898-1899, 1904, 1906, 1909-1912, 1914


Book Description

The work at hand is a recasting and expansion of Mr. Bowen's 1998 publication by the same name. For the most part, the book is based on National Archives microfilm series M-595, roll #22; however, this expanded edition includes 84 pages of census transcriptions that are indecipherable on the microfilm. Thanks to the kind assistance of Archives personnel who copied the corresponding original census pages, the author was able to include them in this edition. The census records themselves concern the Eastern Band of Cherokee Indians from Cherokee, North Carolina, living on the reservation known as the Qualla Boundary, and were enumerated by various Indian Agents in the employ of the U.S. Department of the Interior. Individuals enumerated in the successive censuses are descendants of the Cherokees who were not removed to Indian Territory during the period 1838-1839 in the migration known as the Trail of Tears. Mr. Bowen has transcribed each census in chronological order, and thereunder by household membership. While there is sometimes additional data, information provided in the census almost invariably gives the individual's name, family relationship, age, and sex--information that is critical in any genealogical research. The complete name index at the back of the volume refers to about 9,000 Eastern Cherokee who lived on the Qualla Boundary between 1898 and 1914. Finally, persons or institutions who purchased the first edition of this book or the author's two sequel series devoted to Qualla Boundary inhabitants (Eastern Cherokee Census, Cherokee, North Carolina, 1915-1922 and Eastern Cherokee Census, Cherokee, North Carolina, 1923-1929) should consider adding this reference to their collection.