Obtaining Citizen Feedback


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Puerto Rico's Citizen Feedback System


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Modernizing Democracy: Innovations in Citizen Participation


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How do you put the "public" in public management? How can the traditional ethos of professionalism and technical expertise be reconciled with norms of representation and citizen participation at a time when technology is transforming communication between citizens and government - in some ways enhancing the exchange and in other ways complicating it? "Modernizing Democracy: Innovations in Citizen Participation" points the way. Written for public administration professionals, scholars, and students interested in citizen participation, it brings together new analyses of innovative practices, from hands-on community learning and focus groups to high-tech information systems and decision support technologies. The expert contributors illuminate the various roles that public administrators and leaders can play in fostering constructive, meaningful citizen involvement at all stages of the public policy process - from initiation and planning to feedback on public agency performance.







US Citizenship Test Study Guide 2020 and 2021


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APEX Test Prep's US Citizenship Test Study Guide 2020 and 2021: Naturalization Test Prep Book for all 100 Civics Civics Questions and Answers [2nd Edition] Preparing for your test shouldn't be harder than the test itself. To that end, our APEX Test Prep team packs our guides with everything you need. This includes testing tips, straightforward instruction, comprehensive material, practice questions, and detailed answer explanations. All these are used to help study for the naturalization civics test. We want you to succeed. Get our APEX Test Prep Civics study guide to get: -Test-Taking Tips: We can help reduce your test anxiety. You can pass with confidence. These APEX Test Prep tips help you know how the test works. -Straightforward Instruction: APEX Test Prep's Civics material is easy to understand. We also have information about the test itself. This includes time limits and registration details. -Comprehensive Material: Our APEX Test Prep team has all the information that could be on your exam in this guide. You'll be prepared for any question. -Civics Practice Test Questions: Test out your skills. The questions written by APEX Test Prep are as close as possible to the actual test. You're training with the pros! -Detailed Answer Explanations: Every practice test comes with an in-depth answer key. Miss a question? Don't know why? These APEX Test Prep explanations show you where you went wrong. Now, you can avoid making the same mistake on the actual exam. Get the experts of APEX Test Prep on your side. Don't miss out on this top-notch guide. Life is difficult. Test prep doesn't have to be.




Evaluating New Telecommunications Services


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This book contains the proceedings of the first international symposium devoted to research on the evaluation and planning of new person-to-person telecommunication systems. It was sponsored by NATO's Special Programme Panel on Systems Science and took place, in September 1977, at the University of Bergamo in the north of Italy. Telecommunication systems which provide for communication be tween people, rather than computers or other instruments, are of two kinds. There are mass communication systems (broadcast radio and television) and interpersonal systems (for example, the telephone and Telex) which join together individuals or small groups. Here we have included in the interpersonal category certain systems for re trieving information from computers, essentially those systems in which the role of the computer 1s primarily to act as a store and to identify that information which best fits a user's request. (This excludes management information systems in which the computer performs important transformation functions. ) Distinctions between interpersonal and mass communication sys tems, and between these two and da ta communication systems, are increasingly breaking down for those who provide the services. (In the U. K. broadcasters are piloting information retrieval services and the British Post Office is competing with a more sophisticated sys tem which could also be used for the exchange of messages. Elsewhere computer da ta networks are increasingly employed for the exchange of personal messages.




Politics of the Administrative Process


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Politics of the Administrative Process shows how efficient public administration requires a delicate balance—the bureaucracy must be powerful enough to be effective, but also accountable to elected officials and citizens. Author Don Kettl gives students a realistic, relevant, and well-researched view of the field in this reader–friendly best seller. With its engaging vignettes, rich examples and a unique focus on policymaking and politics, the Seventh Edition continues its strong emphasis on politics, accountability, and performance. This new edition has been thoroughly updated with new scholarship, data, events, and case studies, giving students multiple opportunities to apply ideas and analysis as they read.




Performance and Productivity in Public and Nonprofit Organizations


Book Description

The revised edition of this accessible text provides a balanced assessment and overview of state-of-the-art organizational and performance productivity strategies. Public and nonprofit organizations face demands for increased productivity and responsiveness, and this practical guide offers strategies based on current research and scholarship that respond to these challenges. The book's comprehensive coverage includes: rationale for productivity and performance improvement; evolution of productivity improvement; the quality paradigm; customer service; information technology; traditional approaches to productivity improvement; re-engineering and restructuring; partnering and privatization; psychological contracts; and community based strategies. In addition to updating the examples of the first edition, this new edition also highlights the growing use of enterprise funds, partnership models of privatization, and web-based service delivery. Each chapter concludes with a useful summary and all-new application exercises.