Ask a Manager


Book Description

From the creator of the popular website Ask a Manager and New York’s work-advice columnist comes a witty, practical guide to 200 difficult professional conversations—featuring all-new advice! There’s a reason Alison Green has been called “the Dear Abby of the work world.” Ten years as a workplace-advice columnist have taught her that people avoid awkward conversations in the office because they simply don’t know what to say. Thankfully, Green does—and in this incredibly helpful book, she tackles the tough discussions you may need to have during your career. You’ll learn what to say when • coworkers push their work on you—then take credit for it • you accidentally trash-talk someone in an email then hit “reply all” • you’re being micromanaged—or not being managed at all • you catch a colleague in a lie • your boss seems unhappy with your work • your cubemate’s loud speakerphone is making you homicidal • you got drunk at the holiday party Praise for Ask a Manager “A must-read for anyone who works . . . [Alison Green’s] advice boils down to the idea that you should be professional (even when others are not) and that communicating in a straightforward manner with candor and kindness will get you far, no matter where you work.”—Booklist (starred review) “The author’s friendly, warm, no-nonsense writing is a pleasure to read, and her advice can be widely applied to relationships in all areas of readers’ lives. Ideal for anyone new to the job market or new to management, or anyone hoping to improve their work experience.”—Library Journal (starred review) “I am a huge fan of Alison Green’s Ask a Manager column. This book is even better. It teaches us how to deal with many of the most vexing big and little problems in our workplaces—and to do so with grace, confidence, and a sense of humor.”—Robert Sutton, Stanford professor and author of The No Asshole Rule and The Asshole Survival Guide “Ask a Manager is the ultimate playbook for navigating the traditional workforce in a diplomatic but firm way.”—Erin Lowry, author of Broke Millennial: Stop Scraping By and Get Your Financial Life Together




Student Workbook for The Administrative Dental Assistant - Revised Reprint - E-Book


Book Description

Enhance your learning with a wealth of interactive exercises for practice, reinforcement, and recall! An indispensable companion to the textbook, the Student Workbook for The Administrative Dental Assistant, 5th Edition combines the key objectives and content of the book with challenging exercises — putting the information you need into a practical context. Separated by chapter for easy correlation to the text, the workbook contains chapter summaries; learning objectives; short-answer, matching, multiple-choice and/or fill-in-the-blank questions; case scenarios followed by critical thinking questions, new Computer Application Exercises; and fun puzzles to reinforce key terminology. The newly updated version of Dentrix Learning Edition practice management software, available for download on Evolve, is combined with original exercises in the workbook help you learn to navigate it, and new content includes dental office technology, communication and social media, and more. - Correlation with the textbook enables students to follow along at every step to ensure their comprehension before moving forward. - The newly updated version of Dentrix Learning Edition practice management software available for download on Evolve offers students practice using one of the most widely used programs in dental offices nationwide. - Original practice management exercises developed by the text author work in conjunction with the Dentrix Learning Edition software to help students experience what it is like to work with dental practice management software. - Review questions, exercises, and puzzles reinforce learning and offer students a myriad of opportunities for self-assessment. - NEW and EXPANDED! New content reflects additions to the main text and focuses on technology in the dental office, HIPAA, communication and social media, patient recall and retention, coding, and cross-medical billing. - NEW! Images throughout, with a focus on updates in technology. - NEW! Computer application exercises assess student comprehension. - UPDATED! Revised artwork throughout the workbook.




Student Workbook for The Administrative Dental Assistant - E-Book


Book Description

Learn more effectively with a wealth of interactive exercises for practice, reinforcement, and recall! An indispensable companion to the textbook, the Student Workbook for The Administrative Dental Assistant, 6th Edition combines the key objectives and content of the book with challenging exercises — putting the information you need into a practical context. Separated by chapter for easy correlation to the text, the workbook contains chapter summaries; learning objectives; short-answer, matching, multiple-choice, and/or fill-in-the-blank questions; case scenarios followed by critical thinking questions; and fun puzzles to reinforce key terminology. The Dentrix Learning Edition practice management software, combined with original exercises in the workbook, help you learn to use the software and prepare for your career. New content covers navigating dental office technology, communication and social media, and more. •Correlation with the textbook•Original practice management exercises•Review questions, exercises, and puzzles to reinforce learning - NEW! Content addresses managing a dental office during national and worldwide public health emergencies, such as the COVID-19 pandemic, and includes updated information on digital office systems. - NEW! Enhanced coverage of bookkeeping and financial problem-solving skills is added. - NEW! Additional practice management exercises work in conjunction with the newest version of Dentrix Learning Edition based on Dentrix G7.3 to help students experience what it is like to work with dental practice management software.




Understanding Spoken English


Book Description

"This series has been designed to help students of English understand spoken language as it is encountered in everyday business and social situations in English speaking environments aroudn the world."--Back cover.




Doing Pragmatics


Book Description

Doing Pragmatics is a popular reader-friendly introduction to pragmatics. Embracing the comprehensive and engaging style which characterized the previous editions, this fourth edition has been fully revised. Doing Pragmatics extends beyond theory to promote an applied understanding of empirical data and provides students with the opportunity to ‘do’ pragmatics themselves. A distinctive feature of this textbook is that virtually all the examples are taken from real world uses of language which reflect the emergent nature of communicative interaction. Peter Grundy consolidates the strengths of the original version, reinforcing its unique combination of theory and practice with new theory, exercises and up-to-date real data and examples. This book provides the ideal foundation for all those studying pragmatics within English language, linguistics and ELT/ TESOL.




Excel 2003 Personal Trainer


Book Description

With sections on editing, formatting, functions, formulas, lists, macros, creating and managing workbooks, and creating and editing charts, this tutorial also includes an interactive companion CD-ROM.




Understanding Everyday Australian


Book Description

This book, along with its audio recording, has been designed to help intermediate students of English understand spoken language as it is encountered in everyday situations in Australia.




Post Office Clerk


Book Description




Infection Control and Management of Hazardous Materials for the Dental Team - E-Book


Book Description

**Selected for Doody's Core Titles® 2024 in Dentistry** Emphasizing patient safety and disease prevention in the dental office, Infection Control and Management of Hazardous Materials for the Dental Team, 7th Edition, is an essential resource for all members of the dental team. With discussions ranging from microbiology concepts to protocols for clinical asepsis, this comprehensive, highly practical text features the most up-to-date regulatory recommendations, as well as coverage of patient safety preparation and infection control breaches. Step-by-step instructions make it easy to perform safety procedures and use the supplies and equipment needed to prevent the spread of infectious disease, while real-world case scenarios present opportunities for critical thinking and application. - Comprehensive coverage looks at infection control and prevention from the perspective of all dental team members. - Easy-to-follow, step-by-step procedures are provided for skills that dental team members must master, each presented with a goal, materials, chronological steps, and rationales for the performance of each step. - Review questions ensure your comprehension of the material and provide practice for classroom and board examinations. - Key terms begin each chapter and are highlighted within text discussions and defined in a back-of-book glossary. - Chapter learning objectives help you set goals for what you will accomplish and serve as checkpoints for comprehension and study tools in preparation for examinations. - NEW! Content regarding COVID-19 examines its effects on infection control in the dental office, including a new appendix outlining CDC guidance for dental settings. - NEW! Updated coverage of the sterilization of dental handpieces is based on the April 2018 CDC update. - UPDATED! Case scenarios represent the most current infection control practices for today's dental practice and help you apply what you've learned to real-world situations. - UPDATED! Artwork throughout the text reflects the latest dental equipment and supplies.




Kenya National Assembly Official Record (Hansard)


Book Description

The official records of the proceedings of the Legislative Council of the Colony and Protectorate of Kenya, the House of Representatives of the Government of Kenya and the National Assembly of the Republic of Kenya.